Role Description Join our community as an Accounting Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. - Manage day-to-day accounting operations, including accounts payable and accounts receivable; - Handle escalations related to financial discrepancies and ensure timely and accurate resolution; - Support financial reporting, reconciliation, and month-end close processes; - Ensure compliance with internal financial policies, procedures, and standards; - Build strong and lasting customer relationships; - Keep up with evolving tools and technology; - Handle sensitive customer data with care and security; - Apply the latest and greatest customer happiness practices; - Maintain deep understanding of client solutions and meet KPI. Qualifications - Excellent English communication skills (C1 for both spoken and written); - Strong accounting background with experience in financial operations is a must; - Ability to handle escalations and resolve financial issues efficiently; - Proficiency in financial reporting and reconciliation; - Strong analytical thinking and research skills; - Positive, proactive and responsible attitude; - Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload). Requirements - Experience with NetSuite is highly desirable; - Experience working with Salesforce and Zendesk ticketing systems is a strong plus. Benefits - Fixed schedule: Monday to Friday, 9 AM – 5 PM CET; - Opportunity to cooperate fully remotely; - Inclusive international environment; - Compensation in USD; - Rewards for referring friends; - Balance between project workload and personal time, but also – internal health policy; - Responsive leadership interested in your development and long-lasting cooperation; - Greenhouse conditions for self-development; - A culture built on trust, with no time-tracking requirements. *The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected.

Role Description We are seeking experienced leaders to join our growing Learning Transformation Practice at Senior Principal level. You will play a pivotal role in shaping, selling, and delivering large-scale learning transformation programmes that help global organisations future-proof their workforce. As a Senior Principal, you’ll combine strategic advisory, commercial acumen, and delivery excellence to lead complex, multi-tower engagements that transform how enterprises learn, reskill, and perform. Key responsibilities include: - Sales & Growth Leadership - Lead end-to-end pursuit and sales cycles for large, complex learning transformation deals. - Shape solution blueprints, proposals, and client narratives that position Infosys as a trusted learning transformation partner. - Build relationships with Learning and Talent client stakeholders, and business leaders to identify opportunities for learning innovation and managed growth. - Collaborate across Infosys Consulting, Infosys Ltd, and BPM to integrate learning into broader technology, HR, and business transformation programmes. - Contribute to market visibility through thought leadership and GTM collateral and campaigns. - Programme Delivery & Leadership - Oversee design and delivery of complex learning programmes, ensuring high standards of quality, timeliness, and measurable impact. - Act as the executive sponsor and escalation point for delivery teams, ensuring client satisfaction and programme success. - Lead globally distributed teams, leveraging offshore delivery and vendor partnerships effectively. - Drive governance, risk management, and continuous improvement across delivery portfolios. - Manage, lead design and development capability when operating at scale production. - Strategy & Innovation - Bring a forward-looking perspective on learning and skills transformation—AI in learning, data-driven skills intelligence, and the shift toward Learning-as-a-Service. - Develop thought leadership and frameworks that strengthen Infosys’ market presence and value proposition. - Build and nurture partnerships across the learning technology ecosystem (LXPs, LMS, Skills Intelligence vendors etc.). - People and Practice Management - Seeks to give team members stretching opportunities while providing support and ensuring quality and operational excellence. - Lead collaborative sessions to help drive innovation and foster a culture of learning in the team. - Define, implement and manage best practice development processes that enable the team to deliver high quality, scalable solutions. - Encourages development of team members through formal and informal coaching. - Gives authentic and constructive feedback. - Reinforces our values, through day-to-day behaviour and change disrespectful behaviour. - Acts as a team player, with an ability to integrate with new teams quickly. Qualifications - 10–15+ years of experience in Learning, Talent, or Workforce Transformation, ideally within consulting or large-scale enterprise transformation environments. - Proven ability to sell and lead multi-million-dollar learning transformation programmes from strategy through to delivery. - Deep understanding of modern learning ecosystems, digital learning platforms, and global content supply chains. - Demonstrated experience leading large, cross-functional, and global teams within matrixed and multi-vendor environments. - Strong executive presence and influencing skills, able to engage credibly with C-suite stakeholders and shape strategic dialogue. - High commercial acumen with the ability to translate business strategy and transformation goals into measurable learning outcomes. - Strong personal impact, resilience, and gravitas, with the ability to influence and persuade clients and stakeholders to support major change and key decisions. - Pragmatic and solution-oriented—able to tackle complex problems and deliver insightful, practical, and sustainable solutions. - Excellent attention to detail and a relentless drive for quality and excellence in all deliverables. - Skilled in facilitating collaboration and motivating teams to achieve high performance and shared success. - Effective in identifying and managing risks and issues during client engagements to ensure successful outcomes. - Confident operating both independently and collaboratively within fast-paced, ambiguous environments. - Strong prioritisation and organisational skills, able to manage multiple priorities and deadlines in a professional services context. - Have a broad business skill set including stakeholder management, problem-solving, and resilience. - Have experience in gathering, validating, synthesizing, documenting, and communicating data and information for a range of audiences. - Have excellent interpersonal skills and strong written and verbal communication skills in country’s official language(s) (C2 proficiency) and English (C2 proficiency). Requirements - Proven experience in selling and delivering large-scale learning consultancy and transformation engagements, ideally within a consulting, advisory, or learning services organisation. - A strong understanding of client buying cycles, deal shaping, and solution development for learning transformation, managed services, or workforce upskilling programmes. - A primary degree and/or postgraduate qualification in a relevant field such as learning design, education, digital pedagogy, product design, or digital development. - Experience working within or alongside a digital learning products or services organisation, with exposure to emerging learning technologies and innovation. - A passion for shaping the future of learning through AI, data, and human-centred design approaches. Benefits - Industry-leading compensation and benefits. - Top training and development opportunities to grow your career and achieve personal goals.

Role Description Join our community as a Product Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. - Deliver outstanding customer support via chats, emails, and calls - Assist customers with product-related inquiries - Support customers throughout the purchase process - Stay up to date with product changes and updates - Troubleshoot technical issues over the phone - Maintain deep understanding of client solutions and meet KPI - Communicate with developers and cross-functional specialists Qualifications - Excellent English (C1 for both written and spoken is a must) - 1+ year experience in customer support - Strong verbal communication skills - Previous experience with a wide product range - Comfortable using technical terminology and guiding customers through troubleshooting steps - Pre-sales experience - Attention to details - Strong analytical thinking and research skills - Positive, proactive and responsible attitude - Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload) Benefits - Flexible schedule - Opportunity to cooperate fully remotely - Inclusive international environment - Compensation in USD - Rewards for referring friends - Balance between project workload and personal time, but also – internal health policy - Responsive leadership interested in your development and long-lasting cooperation - Greenhouse conditions for self-development - A culture built on trust, with no time-tracking requirements *The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected.

Role Description We are seeking a highly skilled and solutions-oriented Cloud Support Consultant with a strong focus on Microsoft Azure and Microsoft Cloud Infrastructure to join our growing technical support team. This role is a remote escalation position, responsible for resolving complex cloud related incidents, infrastructure issues, and technical challenges escalated from the Level 1 and Level 2 Team. The Cloud Support Consultant will be instrumental in ensuring the stability, security, and performance of customer environments hosted in Azure, while also assisting in the design and improvement of cloud systems and automation processes. Key Responsibilities - Act as the primary escalation point for complex incidents that cannot be resolved by the Service Desk team. - Troubleshoot and resolve issues across Azure infrastructure, including Virtual Machines, Networking, Entra ID, and related PaaS/IaaS services. - Manage and maintain Azure subscriptions, resource groups, and policies across customer tenants. - Monitor system health and proactively identify areas for performance tuning or cost optimization. - Implement and support Conditional Access, Entra ID configurations, and Intune management for secure endpoint and identity control. - Deploy and maintain core Azure services such as: - Azure Virtual Networks, VPN Gateways, and NSGs - Azure Storage and Backup solutions - Provide advanced support for Microsoft 365, Exchange, Intune and Defender for Cloud, including integration and security posture recommendations. - Create and maintain PowerShell automation scripts for routine administrative and remediation tasks. - Configure and maintain monitoring policies for Windows, iOS and Android devices using third-party tools (DattoRMM, NinjaRMM, etc.) or native Microsoft tools such as Intune. - Collaborate with project engineers on new cloud implementations or migrations. - Document troubleshooting steps and solutions to enhance the Service Desk knowledge base. - Support continuous improvement by identifying recurring problems and proposing permanent technical fixes. Qualifications - 5+ years’ experience in a technical support or cloud engineering role, preferably within a managed services or enterprise environment. - Strong hands-on experience with Microsoft Azure (IaaS, PaaS, and security components). - Solid understanding of Entra ID, Conditional Access, Identity Protection, and Security/Defender solutions. - Proven troubleshooting skills across Azure Networking, VM connectivity, and security baselines. - Strong understanding of Azure Virtual Desktop technologies. - Strong PowerShell scripting ability for automation and configuration. - Working knowledge of Intune, Exchange, Defender for Endpoint/Identity, and Microsoft 365 administration. - Understanding of patching and monitoring policies in live customer environments. - Familiarity with ARM templates, Azure Policy, and Resource Locks. - Excellent communication skills, both written and verbal, with an emphasis on customer experience and clarity. - Ability to work independently, manage priorities, and maintain accurate case documentation. Requirements - Microsoft Certified: Azure Administrator Associate (AZ-104) or higher (Solutions Architect, etc.). - Certifications in Microsoft Security such as SC-200, SC-300, SC-400, SC900, SC-100, AZ-500. - Experience integrating Azure with on-premises environments (Entra ID Connect, hybrid networking, etc.). - Exposure to Terraform, Bicep, or Azure DevOps pipelines. - Understanding of ITIL processes and service delivery frameworks. - Familiarity with ISO Standards or other compliance frameworks. Skills/Behavioural Competencies - Analytical thinker with strong problem-solving abilities. - Calm and methodical under pressure, capable of managing critical incidents effectively. - Self-driven and proactive in identifying and resolving systemic issues. - Strong collaborator who communicates well with both technical and nontechnical stakeholders. - Passionate about continuous learning and staying up-to-date with the evolving Microsoft cloud ecosystem.