Role Description The Virtual Branch Member Service Advisor is responsible for providing exceptional member service and building lasting relationships through remote channels. This role encompasses a wide range of banking services, including: - Deposit and loan account openings - Needs-based financial consultations - Adherence to all regulatory and credit union policies The ideal candidate will be a highly motivated, tech-savvy individual with a strong commitment to member satisfaction and a passion for helping members achieve their financial goals. Qualifications - Education: High school graduate or equivalent work experience is preferred - Experience: - Two years of sales - Three years of customer service experience - Demonstrating ability to consistently meet and exceed sales and service goals in current Bellco role - Lending experience preferred - Skills: - Ability to interact positively with others in person, by email, and by phone - Strong oral and written communication skills - Ability to accurately and efficiently enter data and update member financial records - Ability and willingness to identify needs and sell appropriate products and services - Bilingual (Spanish) strongly preferred - Equipment: - On-line computer terminal keyboard and visual monitor - Calculator - Copy machine - Fax machine - Telephone - Computer printer Requirements - Demonstrates Bellco’s WOW philosophy in all interactions with members, prospective members, vendors, and personnel in other Bellco departments - Delivers a consistently positive and personalized member experience through phone, video, and other virtual communication channels - Identifies cross-sell opportunities by conducting thorough financial assessments to understand member financial goals and recommend appropriate solutions - Analyzes credit bureau reports and/or member profiles to accurately identify member financial needs and sales opportunities - Assists members via inbound phone calls from members with inquiries about lending solutions and borrowing needs - Understands and communicates key features and benefits of all Bellco products and services to members - Proactively addresses member inquiries and resolves issues efficiently and effectively - Handles online new account decisioning determining potential risk for monetary loss/fraudulent activity - Accesses and navigates devices and systems including TELLERphone, Bellco online banking, core system (DNA), and various web-based systems used in daily operations - Opens and maintains personal, estate, and business accounts for potential and existing members - Completes IRA, HSA, and Coverdell account openings, maintenance, and transactions - Processes international and domestic wire transfers for members following established guidelines - Maintains thorough knowledge of lending processes, Security and Fraud procedures, and functions of all automated equipment - Maintains a thorough understanding of all applicable banking regulations, including BSA/AML, KYM, and privacy laws - Adheres to Bellco’s policies and procedures, ensuring all transactions and activities are conducted in a compliant and confidential manner - Regular and punctual attendance - Must possess a valid NMLS registration or be willing to obtain one - Management retains the discretion to add to or change the duties of this position at any time Benefits - Medical - Dental - Vision - 401(k) with company match - Supplemental Life Insurance - Paid Vacation - Paid Sick Days - Paid Holidays - Non-exempt branch roles may earn monthly bonuses for meeting production goals and quarterly bonuses for meeting team goals - Exempt branch roles may earn quarterly bonuses for production and team goals - Exempt non-branch management roles may be eligible for an annual managerial bonus - Non-branch non-management roles may be eligible for on-the-spot bonuses for extraordinary performance

Role Description We are seeking a skilled Oracle HCM Consultant to join our team. The ideal candidate will have extensive experience with Oracle Human Capital Management (HCM) Cloud solutions, including implementation, customization, and support. The consultant will work closely with clients to understand their business needs, provide expert advice, and ensure successful deployment and utilization of Oracle HCM modules. Key Responsibilities: Implementation and Configuration: - Lead the implementation of Oracle HCM modules, including Core HR, Talent Management, Payroll, Compensation, Benefits, and Learning. - Configure the Oracle HCM Cloud environment to meet business requirements. - Develop and execute data migration strategies and plans. Client Engagement: - Work closely with clients to gather and analyze business requirements. - Provide expert advice on best practices for Oracle HCM implementation and optimization. - Conduct workshops and training sessions for clients and end-users. Customization and Integration: - Configure / Customize Oracle HCM solutions to meet specific business needs. - Integrate Oracle HCM with other enterprise systems and third-party applications. - Develop and maintain custom reports and dashboards. Support and Maintenance: - Provide ongoing support and maintenance for Oracle HCM solutions. - Troubleshoot and resolve issues related to Oracle HCM modules. - Ensure compliance with data security and privacy regulations. Project Management: - Assist in project planning, scheduling, and resource allocation. - Monitor project progress and provide regular status updates to stakeholders. - Ensure project deliverables are completed on time and within budget. Qualifications - Bachelor’s degree in Information Technology, Human Resources, Business Administration, or a related field. - Proven track record of successful Oracle HCM implementations is a plus. - Strong understanding of HR processes and best practices. - Proficiency in Oracle HCM Cloud modules, including Core HR, Talent Management, Payroll, Compensation, Benefits, and Learning is a plus. - Excellent problem-solving and analytical skills. - Strong communication and interpersonal skills. - Ability to work independently and as part of a team. - Project management experience is a plus. - Good command of English is a must. Benefits - Competitive salary and benefits package. - Opportunities for professional growth and development. - Collaborative and supportive work environment. - Flexible work hours and remote work options.

Manage customer requests and technical issues, ensuring timely resolution and satisfaction. Conduct root cause analysis and participate in client meetings to enhance communication and support effective product usage.

Capacity Planning Consultant remote type 100% Remote locations Hartford, CT United States - Remote time type Full time Capacity Planning Consultant This role can be done in office or remotely The capacity Planning Consultant is accountable for the development and maintenance of comprehensive staffing models supporting Operations Service/Call Centers. The models determine resource (staff) requirements for workload demands for long term planning. The models contemplate business processes, staff productivity, timeliness, growth, invest initiatives, transfer of work, as well as turnover and hiring. The position works very closely with other members of the Operations and Finance teams and is critical in the development of annual operating plan/budget and regular outlooks. • Development and maintenance of Operations Service/Call Center staff models • Identify and detail hiring, schedule, development time and skilling recommendations • Variance and scenario analysis RESPONSIBILITIES • Act as liaison between Operations, Training, HR, Finance and Expense business partners with regards to staffing and capacity planning. Develop and maintain strong working relationships with partners. • Establish staff plans and/or capacity requirements based on data and analytics. Maintain comprehensive knowledge of staffing model inputs and methodology. Work closely with Operations business partners in the development of work process time standards. • Conduct planning meetings to discuss and or communicate capacity needs, risks, opportunities and results to various functions. • Conduct detailed variance analytics and identify key business drivers of change. Research, forecast and report on demand drivers. Review forecast for accuracy and make proactive changes to minimize variances. • Influence and negotiate with business partners and colleagues. Clearly articulate points of view and provide compelling rationale to influence decisions. • Working closely with the Operational Lines Finance, Expense and Operations leads, identify trends, quantify impacts, and communicate business results relative to staffing implications on a monthly basis. Respond to “what-if” scenarios, cost benefit requests, and other projects that have staffing implications. Able to quantify implications of initiatives on staffing needs. • Understand the interrelationship between model variables and the impact to service level commitments. • Develop benchmarking metrics in order to understand efficiency/productivity of actual planned staffing levels. Assess risk and opportunities. • Develop and maintain expertise in business process. Be able to translate into working staff model that allows the isolation of impacts of change in variables. • Participate in model optimization techniques that drive efficiency and optimize resource utilization. • Play a key role in the financial outlook and operating plan process by submitting staffing projections for current and outer years. Communicate detailed explanations of change drivers and gain approval from leadership on an ongoing basis. QUALIFICATIONS • Experience in constructing quantitative analysis • Experience in building capacity plans for both call center and back office operations • Long term workforce modeling, building and maintenance • Long term Forecasting experience looking out at least 2 years • Service Operations/Contact Center and/or business forecasting experience • Bachelor’s Degree preferred • Strong quantitative and mathematical skills • Possesses strong to advanced MS EXCEL skills. • Familiarity with IEX and workforce planning tools • Adept in data mining, data analysis, and data presentation. • Able to identify relevant data and data sources to provide meaningful analysis. • Strong analytical, critical-thinking, and problem-solving skills. • Effective written and verbal communication skills a must. Able to influence and negotiate with business partners and colleagues openly. Can clearly articulate points of view and provides compelling rationale to influence decisions. Able to articulate end-to-end business processes • Possesses strong to advanced EXCEL skills • Demonstrated ability to solve complex problems, as well as understand/analyze data Compensation The listed annualized base pay range is primarily based on analysis of similar positions in the external market. Actual base pay could vary and may be above or below the listed range based on factors including but not limited to performance, proficiency and demonstration of competencies required for the role. The base pay is just one component of The Hartford’s total compensation package for employees. Other rewards may include short-term or annual bonuses, long-term incentives, and on-the-spot recognition. The annualized base pay range for this role is: $74,400 - $111,600