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System Administrator
Location
United Kingdom
Posted
36 days ago
Salary
0
Seniority
Senior
Job Description
System Administrator
NEC Software Solutions
• Provide responsive customer support via phone, email, and other channels. • Manage and maintain strong relationships with assigned customer accounts. • Accurately record all customer interactions, investigations, and resolutions. • Monitor system dashboards and security alerts, taking prompt action when needed. • Recreate and troubleshoot reported issues using internal guides and best practices. • Collaborate with internal teams to resolve complex technical problems. • Assist with application roll-outs and updates to ensure smooth implementation. • Identify and resolve system errors to maintain optimal performance. • Support configuration change projects and ensure accurate implementation. • Apply release scripts and perform testing to validate configuration changes. • Complete routine administrative tasks to support daily operations. • Manage communications through shared mailboxes efficiently. • Maintain up-to-date technical and procedural documentation. • Provide out-of-hours support when required to ensure service continuity.
Job Requirements
- Proven experience with NEC Housing systems from a technical perspective
- Strong background in Customer Service
- Experience in maintaining accurate documentation
- Hands on experience with housing management software configuration
- Expertise in troubleshooting and resolving Housing System errors
- Working knowledge of SQL
Benefits
- Private Medical Cover funded by NEC for Employees (with the option to add family members at an additional cost)
- 25 days paid holiday with the option to buy/sell (FTE)
- 4 x basic salary life assurance cover funded by NEC (with the option to increase cover at an additional cost)
- A Group Pension Plan with fantastic employer contributions up to a maximum of 8.5%
- A selection of flexible benefits to suit your individual needs
- All colleagues get free access to LinkedIn Learning. Over 15000 courses covering a huge breadth of subjects. Learn about what you like, when you like, how you like.
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