Role Description The Sports Medicine Technical Support Specialist provides advanced technical support and customer service for LifeNet Health’s Sports Medicine allograft portfolio. This role serves as a bridge to Product Management and Sales teams by sharing ordering trends, market insights, and supporting product launches. The position trains clinical stakeholders on graft selection and preparation, ensures accurate order fulfillment and communication, and contributes to product strategy and collateral development to improve adoption and satisfaction among customers and alliance partners. Your work will have purpose every single day, contributing directly to life-changing outcomes. Qualifications - Bachelor's degree - Three (3) years of relevant experience supporting sales and/or patients within the medical device industry, Organ Procurement Organizations, a healthcare setting, or physician’s office. - One (1) year of experience in SAP, or comparable ERP system including data entry. Requirements - CTBS: AATB Certification - Three (3) years of direct field experience with biologics products, Tissue Banking, Medical Device industry, or working in operation rooms or with physicians. - Two (2) years of experience in SAP, or comparable ERP system including data entry. - Expert procedure experience and product attribute knowledge: Total understanding of how LifeNet Health allografts function in patients and how they restore normal functions. Benefits - Affordable Medical, Dental, and Vision Coverage - Comprehensive care that won’t break the bank. - Profit Sharing Plan - Share in the success you help create. - 403(b) Retirement Plan - Invest in your future with confidence. - Paid Parental Leave - 6 weeks to bond with your newest family member. - Corporate Sponsored Events - Celebrate milestones and build connections. - Generous Paid Time Off - 18 vacation days, 9 sick days, and 9 holidays. - Flexible Work Program - For approved roles, how and where you perform best. - Tuition reimbursement - We invest in your growth and education. - Career & Leadership Development - Expand your impact and potential. - Wellness Program - Prioritize your health with holistic resources. - Employee Assistance Program (EAP) - Support for you and your household. - Incredible teammates - Collaborate with passionate, dedicated professionals. Company Description When you join LifeNet Health, you're not just taking a job, you’re joining a mission-driven community dedicated to making a global impact through regenerative medicine. You’ll be part of a workplace that values authenticity, collaboration, and the drive to make a difference.

Role Description Leveren van uitstekende klantenondersteuning in het Nederlands en Engels via telefoon, e-mail of chat. - Behandelen van vragen over zendingen, levertijden en logistieke processen. - Samenwerken met interne logistieke en operationele teams om problemen tijdig en effectief op te lossen. - Nauwkeurige documentatie bijhouden van klantinteracties en casusdetails. - De kwaliteitsnormen van Foundever naleven door professionele, nauwkeurige en klantgerichte communicatie te bieden. Qualifications - Vloeiend in Nederlands en Engels (mondeling en schriftelijk) is verplicht. - Eerdere ervaring in klantenservice of logistieke ondersteuning is een pluspunt. - Uitstekende communicatie-, multitasking- en probleemoplossende vaardigheden. - Vermogen om efficiënt te werken in een volledig remote, voltijdse werkomgeving. - Kennis van logistieke systemen of CRM-tools is een voordeel.

Role Description This is a remote position. As a Chat Support Agent, you will be the first point of contact for our customers, resolving their queries and ensuring a seamless experience through our online chat platform. This is an exciting opportunity for individuals looking to kickstart their career in customer service within a dynamic and supportive work environment. We value a customer-centric approach and a willingness to learn and grow. - Respond promptly and professionally to customer inquiries via live online chat, ensuring a high level of customer satisfaction. - Accurately identify and analyse customer needs, providing clear, concise, and effective solutions. - Guide customers through troubleshooting steps, product features, and service instructions. - Escalate complex issues to senior support staff or relevant departments when necessary, ensuring timely resolution. - Maintain detailed and accurate records of customer interactions and resolutions in our CRM system. - Continuously learn and stay updated on product knowledge, company policies, and frequently asked questions. - Collaborate with team members and other departments to improve overall customer experience. Qualifications - High School Diploma or equivalent; a Bachelor's degree is a plus. - Prior experience in customer service or a chat-based support role is advantageous but not mandatory for entry-level. - Familiarity with CRM software and online chat platforms is a plus. - A positive attitude, strong work ethic, and a team-player mentality. Requirements - Excellent written communication skills in English, with a strong focus on grammar, spelling, and clarity. - Ability to type accurately and efficiently at a reasonable speed. - A strong customer-centric approach with a genuine desire to help and resolve customer issues. - Basic computer proficiency and comfort navigating multiple applications simultaneously. - Ability to work effectively in a fast-paced and dynamic environment. - Demonstrated problem-solving skills and a proactive attitude. - Flexibility to work in shifts, including weekends and public holidays, as per business requirements relevant to the Indian market. Benefits - Compensation - $14K - $76K / year

Role Description The Customer Service Specialist is a customer-facing role within the Customer Service Center (CSC) team, responsible for delivering high-quality service to consumers, employees, and, as needed, healthcare professionals. This position supports the National Service Center and Field Service Center and manages inbound inquiries across multiple communication channels, including phone, chat, email, and digital platforms. The Specialist provides accurate, compliant, and timely information using approved resources and internal systems. This role also serves as a designated point of contact for the intake, documentation, and reporting of adverse events and product quality complaints, ensuring adherence to regulatory and company standards. The Customer Service Specialist plays a key role in delivering a consistent customer experience while supporting operational excellence. Primary Responsibilities - Manage inbound customer and employee inquiries professionally and efficiently across multiple channels - Utilize approved knowledge bases, prescribing information, medication guides, and internal systems to provide accurate responses - Accurately document all interactions, including inquiries, complaints, adverse events, and actions taken - Ensure consistent delivery of the desired customer experience across all engagements - Support contact center workflows, procedures, and multi-channel communications - Collaborate with internal stakeholders to support process improvements, operational changes, and issue escalation - Manage assigned escalated requests through resolution and contribute to service quality initiatives Qualifications - Bachelor’s Degree or Associate’s degree with at least 2 years of experience demonstrating aptitude for customer care and scientific information Requirements - Demonstrated customer service experience or strong customer service aptitude - Strong written and verbal communication skills - High attention to detail with proficient computer and typing skills - Ability to understand and apply scientific and product-related information - Successfully complete all required training and certifications as a condition of continued employment Preferred Qualifications - Prior contact center or customer service experience - Scientific aptitude - Medical Terminology - Project management experience Required Skills - Business Process Standardization - Business Support - Communication Management - Customer Centric Focus - Customer Feedback - Customer Service - Customer Support - Data Quality - Detail-Oriented - Digital Platforms - Operational Excellence - Process Improvement Projects - Process Optimization - Product Management - Quantitative Analytics - Regulatory Compliance - Retail Customer Service - Service Excellence - Stakeholder Communications - Teamwork Benefits - Medical, dental, vision healthcare and other insurance benefits (for employee and family) - Retirement benefits, including 401(k) - Paid holidays, vacation, and compassionate and sick days Salary Range The salary range for this role is $71,900.00 - $113,200.00. An employee’s position within the salary range will be based on several factors including relevant education, qualifications, certifications, experience, skills, geographic location, government requirements, and business or organizational needs. Application Process You can apply for this role through this link (or via the Workday Jobs Hub if you are a current employee). The application deadline for this position is stated on this posting.