LifeNet Health

Title: Community Engagement Coordinator (Greater Charlottesville) Location: Charlottesville United States Job Description: AT LIFENET HEALTH, YOU ARE THE ADVANTAGE Every day, YOU help us to save lives, restore health, and bring hope to patients and families around the world. At LifeNet Health, we cultivate growth, innovation, and collaboration, where your contributions drive solutions that benefit humanity. Together, we are united by a mission greater than ourselves, a purpose rooted in healing. ABOUT THIS JOB Location: Remote (Greater Charlottesville) Department: Donation Awareness & Advocacy Schedule: Monday-Friday, Full-Time (8 hours), Weekends & Evenings, Flex Schedule, 70% Field Based Clinical Status: Non-Clinical HOW YOU'LL MAKE AN IMPACT As a Community Engagement Coordinator, you'll play a vital role in advancing our mission. In this position, you'll be responsible for advancing the mission of donation awareness by fostering meaningful connections, delivering impactful education, and supporting strategic engagement initiatives. This position is responsible for cultivating trust and understanding within diverse communities, ensuring that individuals are informed, empowered, and inspired to support donation & register as an organ, tissue, and cell donor. Working collaboratively across departments and with external partners, the Coordinator designs and implements outreach strategies that reflect the organization's values and commitment to saving lives, restoring health, and giving hope. Through relationship-building, storytelling, and culturally responsive programming, the Coordinator helps bridge gaps in knowledge and perception, creating inclusive spaces for dialogue and advocacy. Your work will have purpose every single day, contributing directly to life-changing outcomes. WHAT YOU'LL DO - Community Relationship Building: Develops and maintains strong, trust-based relationships with community organizations and leaders, donor families and recipients, volunteers, and advocacy groups. Serves as a liaison between the organization and the public, representing the mission with authenticity and compassion. - Education and Awareness: Organizes, promotes, and attends events, workshops, and informational sessions to raise public awareness about the organization's mission and organ/tissue donation. Creates and distributes outreach materials like brochures, flyers, and digital content to inform the public about programs and services. Delivers educational presentations tailored to various audiences including, but not limited to schools, multicultural organizations, faith-based organizations, healthcare organizations, and civic groups. Translates complex donation concepts into accessible, culturally sensitive messaging that resonates with diverse populations. - Engagement Strategy & Implementation: Develops and implements outreach strategies, promoting programs, and educating the public. Executes community events, campaigns, and initiatives that promote donation awareness. Collects, tracks and analyzes community feedback, VA state registration rates, event evaluations and other pertinent metrics to improve effectiveness and strategies of outreach efforts. - Cross-Functional Collaboration: Collaborates with other organizations, community leaders, and stakeholders to create partnerships and expand the reach of programs and messages about donation. Partners with internal teams such as communications, hospital development, national donor development, and donor family advocates to align messaging and maximize awareness effectiveness. Contributes to organizational initiatives that elevate public understanding and support for donation. WHAT YOU'LL BRING Minimum Requirements: - High School Diploma or GED - Valid Driver's License - ONE (1) year - Community health and/or education, public relations or related work experience Preferred Experience/Skills/Certifications: - Bachelor's Degree - Healthcare, Education, Business, Marketing, or related field - THREE (3) years - Community health and/or education, public relations or related work experience Key Knowledge, Skills, & Abilities: - Team Orientation: Able to work collaboratively in a team environment - Initiative: Able to be resourceful and work without always being directed - Problem Solving & Analytical: Able to break down a problem, gather facts, and find a logical solution - Time Management: Able to prioritize and manage time/workload across multiple competing priorities - Communication: Excellent verbal and written communication skills; ability to communicate and build relationships with all professionals at different levels within and outside the organization - Relationship Management: Builds and sustains partnerships across organizational boundaries and functions as well as outside the organization to achieve common goals and outcomes - Computer Skills & Technology: Proficiency with using computer programs and electronic documents. Proficient in Microsoft Office. Knowledge of social media formats Facebook, Twitter, etc. WHY JOIN LIFENET HEALTH When you join LifeNet Health, you're not just taking a job, you're joining a mission-driven community dedicated to making a global impact through regenerative medicine. You'll be part of a workplace that values authenticity, collaboration, and the drive to make a difference. We recognize that great work happens when people feel supported. That's why our total rewards package is designed to help you thrive both professionally and personally. Here's how we support YOU: - Affordable Medical, Dental, and Vision Coverage- Comprehensive care that won't break the bank. - Profit Sharing Plan- Share in the success you help create. - 403(b) Retirement Plan- Invest in your future with confidence. - Paid Parental Leave- 6 weeks to bond with your newest family member. - Corporate Sponsored Events- Celebrate milestones and build connections. - Generous Paid Time Off- Because balance matters: - 18 vacation days (based on position, tenure, and state laws) - 9 sick days (subject to local and state regulations) - 9 holidays (7 standard + 2 floating) - Flexible Work Program- For approved roles, how and where you perform best. - Tuition reimbursement- We invest in your growth and education. - Career & Leadership Development- Expand your impact and potential. - Wellness Program- Prioritize your health with holistic resources. - Employee Assistance Program (EAP)- Support for you and your household. - Incredible teammates- Collaborate with passionate, dedicated professionals. Note: All benefits are subject to eligibility requirements and may be modified at any time, with or without notice, unless otherwise required by law. This job posting does not constitute an employment contract and does not alter the "at-will" nature of employment at LifeNet Health. COMPENSATION Salary Range: $20.36 - $27.15 Final compensation will be based on factors such as geographic location, qualifications, and prior relevant experience. Actual compensation may be higher based on the successful candidate's knowledge and relevant experience. EQUAL OPPORTUNITY EMPLOYER LifeNet Health is an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other legally protected status. As part of our commitment to safety, we maintain a drug-free workplace and conduct pre-employment substance abuse screening.

Role Description The Sports Medicine Technical Support Specialist provides advanced technical support and customer service for LifeNet Health’s Sports Medicine allograft portfolio. This role serves as a bridge to Product Management and Sales teams by sharing ordering trends, market insights, and supporting product launches. The position trains clinical stakeholders on graft selection and preparation, ensures accurate order fulfillment and communication, and contributes to product strategy and collateral development to improve adoption and satisfaction among customers and alliance partners. Your work will have purpose every single day, contributing directly to life-changing outcomes. Qualifications - Bachelor's degree - Three (3) years of relevant experience supporting sales and/or patients within the medical device industry, Organ Procurement Organizations, a healthcare setting, or physician’s office. - One (1) year of experience in SAP, or comparable ERP system including data entry. Requirements - CTBS: AATB Certification - Three (3) years of direct field experience with biologics products, Tissue Banking, Medical Device industry, or working in operation rooms or with physicians. - Two (2) years of experience in SAP, or comparable ERP system including data entry. - Expert procedure experience and product attribute knowledge: Total understanding of how LifeNet Health allografts function in patients and how they restore normal functions. Benefits - Affordable Medical, Dental, and Vision Coverage - Comprehensive care that won’t break the bank. - Profit Sharing Plan - Share in the success you help create. - 403(b) Retirement Plan - Invest in your future with confidence. - Paid Parental Leave - 6 weeks to bond with your newest family member. - Corporate Sponsored Events - Celebrate milestones and build connections. - Generous Paid Time Off - 18 vacation days, 9 sick days, and 9 holidays. - Flexible Work Program - For approved roles, how and where you perform best. - Tuition reimbursement - We invest in your growth and education. - Career & Leadership Development - Expand your impact and potential. - Wellness Program - Prioritize your health with holistic resources. - Employee Assistance Program (EAP) - Support for you and your household. - Incredible teammates - Collaborate with passionate, dedicated professionals. Company Description When you join LifeNet Health, you're not just taking a job, you’re joining a mission-driven community dedicated to making a global impact through regenerative medicine. You’ll be part of a workplace that values authenticity, collaboration, and the drive to make a difference.

AT LIFENET HEALTH, YOU ARE THE ADVANTAGE Every day, YOU help us to save lives, restore health, and bring hope to patients and families around the world. At LifeNet Health, we cultivate growth, innovation, and collaboration, where your contributions drive solutions that benefit humanity. Together, we are united by a mission greater than ourselves, a purpose rooted in healing. ABOUT THIS JOB Location: Remote (United States) Department: Donor Center Schedule: PM/Weekend (Friday-Sunday - 6:45PM-7:30AM), Variable Days, Overtime as needed (Essential Personnel Clinical Status: Non-Clinical HOW YOU’LL MAKE AN IMPACT As a Donation Outreach Coordinator you’ll play a vital role in advancing our mission. In this position, you’ll be responsible for providing grief support to potential donor families while also advocating for donation via phone calls. Initiates contact with the legal next of kin according to the UAGA hierarchy and leads a supportive discussion and interview process regarding donation. Processes referrals from multiple partners/ sources in a timely manner with a focus on quality client service and attention to detail. Collaborate with internal/external partners to prioritize all donation opportunities through clear and concise communication on next steps in the donation continuum. Triages calls by urgency and routes to appropriate coordinator and provides excellent customer service Your work will have purpose every single day, contributing directly to life-changing outcomes. WHAT YOU’LL DO - Donation and Grief Support: Works empathetically, compassionately, and professionally with families in crisis and advocates for donation (eye/tissue/research/education). Approaches for donation opportunities telephonically and obtain authorization in alignment with goals and expectations. Effectively completes required paperwork without error (e.g. Authorization/ Disclosure/ DRAI/ adjunct forms, etc.). Completes a thorough and conscientious Donor Risk Assessment Interview (DRAI) with the most appropriate historian. Follows all communication protocols to ensure effective and professional interactions with internal and external stakeholders including but not limited to funeral homes, eye banks, medical examiners, donor families, and hospital partners. Utilizes telephonic and electronic means for effective communication. - Donor Referrals and Donor Evaluation: Supports department initiatives and tasks by addressing donation opportunities via referrals from multiple partners either electronically or by phone. Actively pursues confirmation of registry status in Donate Life databases, maintains electronic medical record (EMR) access to participating hospitals and accurately evaluates potential donors prior to donation conversation, and quality checks utilizing recordings of legal documents. Collaborate with key internal and external partners to ensure a positive customer service experience. - Triage and Escalations: Assesses incoming calls and electronic communication from internal/external partners. Prioritize based on urgency and either addresses as able or follows proper transfer protocol to daily task owner. WHAT YOU’LL BRING Minimum Requirements: - High School Diploma/GED or Associate’s Degree (Psychology, Social Science, Human Services, Humanities) - 3 years (with High School Diploma/GED) – experience working with families through counseling, bereavement and/or crisis intervention OR 1 year with Associate Degree - Experience with donation approach experience in an OPO/Tissue environment. Preferred Experience/Skills/Certifications: - 2 years’ experience working in degree field in supportive services such as Social Work, Counseling, Death Doula, Counseling (crisis or bereavement), or Palliative Care OR 2 years’ experience as an EMT, Corpsman, ER/ICU tech or equivalent experience, or dispatch for emergency services Key Knowledge, Skills, & Abilities: - Communication Skills: Excellent verbal and written communication skills; ability to communicate and build relationships with all professionals at various levels within the organization. Communication with key stakeholders including couriers, key internal and external partners. - Critical Thinking/Decision Making: Ability to review and interpret complex procedures, practices, and policies real-time while applying to each unique potential donation opportunity. Uses logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems. - Interpersonal Skills: Possesses a strong skill set in emotional intelligence including emotional awareness, self-regulation, empathy, and effective relationship building. - Data Entry and Typing: Ability to listen and efficiently type critical data points into multiple electronic platforms (e.g. Donor Management System, Donate Life Registry websites, SAP, external partner order entry platforms, etc.). Proficient typing skills of 40 words a minute. - Proficient in MS Office: Word, Excel, Microsoft Suite, PowerPoint, and Teams - Technology and Virtual Competency: Ability to easily navigate basic troubleshooting and operations of all provided technology including but not limited to laptops, cell phones, online data management platforms, multi-factor authentication systems, and software associated with day-to-day functions. - Attention to Detail: Able to perform tasks thoroughly and with care; checks work to ensure high degree of accuracy/completeness and early/on-time delivery. - Teamwork: Demonstrates effective collaboration with internal/external teams through effective communication, proactive approach to problem-solving, adept at contributing to workflows seamlessly to achieve collective success. - Time Management: Able to prioritize multiple, competing priorities and manage time/workload. Demonstrated ability to effectively prioritize and juggle multiple time sensitive projects, multi-task, identify project interdependencies and potential risks/pitfalls. WHY JOIN LIFENET HEALTH When you join LifeNet Health, you're not just taking a job, you’re joining a mission-driven community dedicated to making a global impact through regenerative medicine. You’ll be part of a workplace that values authenticity, collaboration, and the drive to make a difference. We recognize that great work happens when people feel supported. That’s why our total rewards package is designed to help you thrive both professionally and personally. Here’s how we support YOU: - Affordable Medical, Dental, and Vision Coverage- Comprehensive care that won’t break the bank. - Profit Sharing Plan- Share in the success you help create. - 403(b) Retirement Plan- Invest in your future with confidence. - Paid Parental Leave- 6 weeks to bond with your newest family member. - Corporate Sponsored Events- Celebrate milestones and build connections. - Generous Paid Time Off- Because balance matters: - 18 vacation days (based on position, tenure, and state laws) - 9 sick days (subject to local and state regulations) - 9 holidays (7 standard + 2 floating) - Flexible Work Program- For approved roles, how and where you perform best. - Tuition reimbursement- We invest in your growth and education. - Career & Leadership Development- Expand your impact and potential. - Wellness Program- Prioritize your health with holistic resources. - Employee Assistance Program (EAP)- Support for you and your household. - Incredible teammates- Collaborate with passionate, dedicated professionals. Note: All benefits are subject to eligibility requirements and may be modified at any time, with or without notice, unless otherwise required by law. This job posting does not constitute an employment contract and does not alter the “at-will” nature of employment at LifeNet Health. COMPENSATION Salary Range: $22,40 - $46.67/hour* Final compensation will be based on factors such as geographic location, qualifications, and prior relevant experience. The pay range for this position is $22.40 hourly (entry-level qualifications) to $46.67 hourly (experienced in this role). Actual compensation may be higher based on the successful candidate’s knowledge and relevant experience. *For candidates who reside in Washington state, the pay range for this position is $22.40 hourly – $46.67 hourly. EQUAL OPPORTUNITY EMPLOYER LifeNet Health is an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other legally protected status. As part of our commitment to safety, we maintain a drug-free workplace and conduct pre-employment substance abuse screening.

Role Description As a Regional Manager, Sales, you would be responsible for the development, maintenance, and increasing sales/distribution of LifeNet Health Bio Implants within a specific regional geography. The position is the key management contact for the assigned sales representative and is therefore responsible for: - Hiring and developing sales representatives. - Ensuring focused attention to territory activities. - Developing and managing business through alliance partners, distributorships, and direct accounts. - Conducting price negotiations and strategic account development. - Conducting business within the guidelines of LifeNet Health policies, procedures, and regulations. Your work will have purpose every single day, contributing directly to life-changing outcomes. Qualifications - Bachelor's degree (BS or BA); bachelor’s degree in business, Marketing, or related field preferred. - Valid Driver’s License. - Minimum of 5 years sales experience in Medical Device Industry, Hospital Sales and/or Physician Sales; Operating room, orthopedic or neurosurgical product experience preferred. - Minimum of 2 years’ leadership experience Management with direct reports; One or more years of LifeNet Health experience, Sales Management experience preferred. Requirements - Proficient in Microsoft Office Suite. - Effective oral, written, and presentation communication skills. - Ability to analyze and strategize to meet goals. - Ability to lead and motivate a team remotely. Benefits - Affordable Medical, Dental, and Vision Coverage - Comprehensive care that won’t break the bank. - Profit Sharing Plan - Share in the success you help create. - 403(b) Retirement Plan - Invest in your future with confidence. - Paid Parental Leave - 6 weeks to bond with your newest family member. - Corporate Sponsored Events - Celebrate milestones and build connections. - Generous Paid Time Off - 18 vacation days, 9 sick days, and 9 holidays. - Flexible Work Program - For approved roles, how and where you perform best. - Tuition reimbursement - We invest in your growth and education. - Career & Leadership Development - Expand your impact and potential. - Wellness Program - Prioritize your health with holistic resources. - Employee Assistance Program (EAP) - Support for you and your household. - Incredible teammates - Collaborate with passionate, dedicated professionals.

AT LIFENET HEALTH, YOU ARE THE ADVANTAGE Every day, YOU help us to save lives, restore health, and bring hope to patients and families around the world. At LifeNet Health, we cultivate growth, innovation, and collaboration, where your contributions drive solutions that benefit humanity. Together, we are united by a mission greater than ourselves, a purpose rooted in healing. ABOUT THIS JOB Location: Remote (United States) Department: Donor Center Schedule: AM/Weekend (Friday-Sunday - 6:45AM-7:30PM), Overtime as needed (Essential Personnel) Clinical Status: Non-Clinical HOW YOU’LL MAKE AN IMPACT As a Donation Outreach Coordinator you’ll play a vital role in advancing our mission. In this position, you’ll be responsible for providing grief support to potential donor families while also advocating for donation via phone calls. Initiates contact with the legal next of kin according to the UAGA hierarchy and leads a supportive discussion and interview process regarding donation. Processes referrals from multiple partners/ sources in a timely manner with a focus on quality client service and attention to detail. Collaborate with internal/external partners to prioritize all donation opportunities through clear and concise communication on next steps in the donation continuum. Triages calls by urgency and routes to appropriate coordinator and provides excellent customer service Your work will have purpose every single day, contributing directly to life-changing outcomes. WHAT YOU’LL DO - Donation and Grief Support: Works empathetically, compassionately, and professionally with families in crisis and advocates for donation (eye/tissue/research/education). Approaches for donation opportunities telephonically and obtain authorization in alignment with goals and expectations. Effectively completes required paperwork without error (e.g. Authorization/ Disclosure/ DRAI/ adjunct forms, etc.). Completes a thorough and conscientious Donor Risk Assessment Interview (DRAI) with the most appropriate historian. Follows all communication protocols to ensure effective and professional interactions with internal and external stakeholders including but not limited to funeral homes, eye banks, medical examiners, donor families, and hospital partners. Utilizes telephonic and electronic means for effective communication. - Donor Referrals and Donor Evaluation: Supports department initiatives and tasks by addressing donation opportunities via referrals from multiple partners either electronically or by phone. Actively pursues confirmation of registry status in Donate Life databases, maintains electronic medical record (EMR) access to participating hospitals and accurately evaluates potential donors prior to donation conversation, and quality checks utilizing recordings of legal documents. Collaborate with key internal and external partners to ensure a positive customer service experience. - Triage and Escalations: Assesses incoming calls and electronic communication from internal/external partners. Prioritize based on urgency and either addresses as able or follows proper transfer protocol to daily task owner. WHAT YOU’LL BRING Minimum Requirements: - High School Diploma/GED or Associate’s Degree (Psychology, Social Science, Human Services, Humanities) - 3 years (with High School Diploma/GED) – experience working with families through counseling, bereavement and/or crisis intervention OR 1 year with Associate Degree - Experience with donation approach experience in an OPO/Tissue environment. Preferred Experience/Skills/Certifications: - 2 years’ experience working in degree field in supportive services such as Social Work, Counseling, Death Doula, Counseling (crisis or bereavement), or Palliative Care OR 2 years’ experience as an EMT, Corpsman, ER/ICU tech or equivalent experience, or dispatch for emergency services Key Knowledge, Skills, & Abilities: - Communication Skills: Excellent verbal and written communication skills; ability to communicate and build relationships with all professionals at various levels within the organization. Communication with key stakeholders including couriers, key internal and external partners. - Critical Thinking/Decision Making: Ability to review and interpret complex procedures, practices, and policies real-time while applying to each unique potential donation opportunity. Uses logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems. - Interpersonal Skills: Possesses a strong skill set in emotional intelligence including emotional awareness, self-regulation, empathy, and effective relationship building. - Data Entry and Typing: Ability to listen and efficiently type critical data points into multiple electronic platforms (e.g. Donor Management System, Donate Life Registry websites, SAP, external partner order entry platforms, etc.). Proficient typing skills of 40 words a minute. - Proficient in MS Office: Word, Excel, Microsoft Suite, PowerPoint, and Teams - Technology and Virtual Competency: Ability to easily navigate basic troubleshooting and operations of all provided technology including but not limited to laptops, cell phones, online data management platforms, multi-factor authentication systems, and software associated with day-to-day functions. - Attention to Detail: Able to perform tasks thoroughly and with care; checks work to ensure high degree of accuracy/completeness and early/on-time delivery. - Teamwork: Demonstrates effective collaboration with internal/external teams through effective communication, proactive approach to problem-solving, adept at contributing to workflows seamlessly to achieve collective success. - Time Management: Able to prioritize multiple, competing priorities and manage time/workload. Demonstrated ability to effectively prioritize and juggle multiple time sensitive projects, multi-task, identify project interdependencies and potential risks/pitfalls. WHY JOIN LIFENET HEALTH When you join LifeNet Health, you're not just taking a job, you’re joining a mission-driven community dedicated to making a global impact through regenerative medicine. You’ll be part of a workplace that values authenticity, collaboration, and the drive to make a difference. We recognize that great work happens when people feel supported. That’s why our total rewards package is designed to help you thrive both professionally and personally. Here’s how we support YOU: - Affordable Medical, Dental, and Vision Coverage- Comprehensive care that won’t break the bank. - Profit Sharing Plan- Share in the success you help create. - 403(b) Retirement Plan- Invest in your future with confidence. - Paid Parental Leave- 6 weeks to bond with your newest family member. - Corporate Sponsored Events- Celebrate milestones and build connections. - Generous Paid Time Off- Because balance matters: - 18 vacation days (based on position, tenure, and state laws) - 9 sick days (subject to local and state regulations) - 9 holidays (7 standard + 2 floating) - Flexible Work Program- For approved roles, how and where you perform best. - Tuition reimbursement- We invest in your growth and education. - Career & Leadership Development- Expand your impact and potential. - Wellness Program- Prioritize your health with holistic resources. - Employee Assistance Program (EAP)- Support for you and your household. - Incredible teammates- Collaborate with passionate, dedicated professionals. Note: All benefits are subject to eligibility requirements and may be modified at any time, with or without notice, unless otherwise required by law. This job posting does not constitute an employment contract and does not alter the “at-will” nature of employment at LifeNet Health. COMPENSATION Salary Range: $22,40 - $46.67/hour* Final compensation will be based on factors such as geographic location, qualifications, and prior relevant experience. The pay range for this position is $22.40 hourly (entry-level qualifications) to $46.67 hourly (experienced in this role). Actual compensation may be higher based on the successful candidate’s knowledge and relevant experience. *For candidates who reside in Washington state, the pay range for this position is $22.40 hourly – $46.67 hourly. EQUAL OPPORTUNITY EMPLOYER LifeNet Health is an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other legally protected status. As part of our commitment to safety, we maintain a drug-free workplace and conduct pre-employment substance abuse screening.

AT LIFENET HEALTH, YOU ARE THE ADVANTAGE Every day, YOU help us to save lives, restore health, and bring hope to patients and families around the world. At LifeNet Health, we cultivate growth, innovation, and collaboration, where your contributions drive solutions that benefit humanity. Together, we are united by a mission greater than ourselves, a purpose rooted in healing. ABOUT THIS JOB Location: Remote Department: Donor Center Schedule: AM/Weekend (Friday-Sunday - 6:45AM-7:30PM), Overtime as needed (Essential Personnel) Clinical Status: Non-Clinical HOW YOU’LL MAKE AN IMPACT The Donation Coordinator provides accurate, efficient, and timely donor referral and screening services for its stakeholders such as, tissue recovery agencies, referring hospitals, client Organ Procurement Organizations (OPOs), partner eye banks, Medical Examiner offices, and funeral homes. Provides customer service to callers and determines preliminary donor eligibility for potential clinical and/or research donors. Triages calls by urgency and routes to appropriate coordinator and provides excellent customer service. provides grief support to potential donor families while also advocating for donation via phone calls. Initiates contact with the legal next of kin according to the UAGA hierarchy and leads a supportive discussion and interview process regarding donation. WHAT YOU’LL DO - [Screening and Logistics: Accurately and effectively evaluates information for preliminary donor eligibility, including relevant medical records, clinical course, hemodilution assessment, medical history, and behavioral risk assessment information for initial donation suitability. Arranges transportation of approved donor tissues from contracted procurement agencies and communicates arrangements according to established protocols. Works directly with multiple courier services to ensure the timely pick-up and arrival of all shipments through accurate logistics and reporting. Collaborates with key internal and external stakeholders to ensure a positive customer service experience. - Donor Referrals: Accurately identifies and processes all potential organ, tissue, and eye referrals and tissue screenings to maximize donation opportunities from referring agencies. - Triage and Escalations: Assesses incoming calls and electronic communication from internal/external partners; prioritize based on urgency and either addresses as able or follows proper transfer protocol to daily task owner. Collaborates with key internal and external partners to ensure a positive customer service experience - Donation and Grief Support: Works empathetically, compassionately, and professionally with families in crisis and advocates for donation (eye/tissue/ research/education). Approaches for donation opportunities telephonically and effectively completes required paperwork without error (e.g. Authorization/ Disclosure/DRAI/ adjunct forms, etc.). Completes a thorough and conscientious Donor Risk Assessment Interview (DRAI) with the most appropriate historian. Follows all communication protocols to ensure effective interactions with Donor Center teammates and stakeholders, including but not limited to Funeral Homes, Medical Examiners, donor families, and Hospital Staff. WHAT YOU’LL BRING Minimum Requirements: - High School Diploma or GED - 3 years' work experience as an EMT, hospital corpsman, ER, RRT, ICU tech or equivalent health care experience, or dispatch for emergency services Preferred Experience/Skills/Certifications: - Associate degree – Allied Health, Life Sciences, or Related (to include EMT, LPN, Hospital, Paramedic, RNs, Respiratory Therapist, or Corpsman) - CTBS Certification - 3 years’ work experience in Tissue Banking, Medical Device, Organ Procurement or related industry Key Knowledge, Skills, & Abilities: - Communication Skills: Excellent verbal and written communication skills; ability to communicate and build relationships with all professionals at various levels within the organization. Communicate with key stakeholders including donor families, key internal and external partners, and executive leadership. - Critical Thinking/Decision Making: Ability to review and interpret complex procedures, practices, and policies real-time while applying to each unique potential donation opportunity. Uses logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems. - Interpersonal Skills: Possesses a strong skill set in emotional intelligence including emotional awareness, self-regulation, empathy, and effective relationship building. - Data Entry and Typing: Ability to listen and efficiently type critical data points into multiple electronic platforms (e.g. Donor Management System, Donate Life Registry websites, SAP, external partner order entry platforms, etc.). Proficient typing skills of 40 words a minute. - Proficient in MS Office: Word, Excel, Microsoft Suite, PowerPoint, and Teams - Technology and Virtual Competency: Ability to easily navigate basic troubleshooting and operations of all provided technology including but not limited to laptops, cell phones, online data management platforms, multi-factor authentication systems, and software associated with day-to-day functions. - Attention to Detail: Able to perform tasks thoroughly and with care; checks work to ensure high degree of accuracy/completeness and early/on-time delivery - Teamwork: Demonstrates effective collaboration with internal/external teams through persuasive communication, proactive approach to problem-solving, adept at contributing to workflows seamlessly to achieve collective success. - Time Management: Able to prioritize multiple, competing priorities and manage time/workload. Demonstrated ability to effectively prioritize and juggle multiple time sensitive projects, multi-task, identify project interdependencies and potential risks/pitfalls. WHY JOIN LIFENET HEALTH When you join LifeNet Health, you're not just taking a job, you’re joining a mission-driven community dedicated to making a global impact through regenerative medicine. You’ll be part of a workplace that values authenticity, collaboration, and the drive to make a difference. We recognize that great work happens when people feel supported. That’s why our total rewards package is designed to help you thrive both professionally and personally. Here’s how we support YOU: - Affordable Medical, Dental, and Vision Coverage- Comprehensive care that won’t break the bank. - Profit Sharing Plan- Share in the success you help create. - 403(b) Retirement Plan- Invest in your future with confidence. - Paid Parental Leave- 6 weeks to bond with your newest family member. - Corporate Sponsored Events- Celebrate milestones and build connections. - Generous Paid Time Off- Because balance matters: - 18 vacation days (based on position, tenure, and state laws) - 9 sick days (subject to local and state regulations) - 9 holidays (7 standard + 2 floating) - Flexible Work Program- For approved roles, how and where you perform best. - Tuition reimbursement- We invest in your growth and education. - Career & Leadership Development- Expand your impact and potential. - Wellness Program- Prioritize your health with holistic resources. - Employee Assistance Program (EAP)- Support for you and your household. - Incredible teammates- Collaborate with passionate, dedicated professionals. Note: All benefits are subject to eligibility requirements and may be modified at any time, with or without notice, unless otherwise required by law. This job posting does not constitute an employment contract and does not alter the “at-will” nature of employment at LifeNet Health. COMPENSATION Salary Range: $20.36/hourly to $33.94/hourly Final compensation will be based on factors such as geographic location, qualifications, and prior relevant experience. The pay range for this position is $20.36 hourly (entry level qualifications to $ 27.15 hourly (experienced in this role). Actual compensation may be higher based on the successful candidate’s knowledge and relevant experience. *For candidates who reside in Washington state, the pay range for this position is $20.36 hourly – $33.94 hourly. EQUAL OPPORTUNITY EMPLOYER LifeNet Health is an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other legally protected status. As part of our commitment to safety, we maintain a drug-free workplace and conduct pre-employment substance abuse screening. Page 1 of 2

AT LIFENET HEALTH, YOU ARE THE ADVANTAGE Every day, YOU help us to save lives, restore health, and bring hope to patients and families around the world. At LifeNet Health, we cultivate growth, innovation, and collaboration, where your contributions drive solutions that benefit humanity. Together, we are united by a mission greater than ourselves, a purpose rooted in healing. ABOUT THIS JOB Location: REMOTE (United States – excluding Alaska & Hawaii) Department: Donor Center Schedule: Full-Time | PM Overnight | Varies, Overtime as Needed: Essential Personnel Clinical Status: Non-Clinical HOW YOU’LL MAKE AN IMPACT As a Donor Logistics Coordinator, you’ll play a vital role in advancing our mission. In this position, you’ll be responsible for focuses on the key logistical needs for internal and external partners to ensure the timely pick-up and delivery of all shipments. Provides customer service to all callers and determines preliminary donor eligibility through donor referrals. Triages calls by urgency and routes to appropriate. Your work will have purpose every single day, contributing directly to life-changing outcomes. WHAT YOU’LL DO - Logistics: Arranges transportation of approved donor tissues from contracted procurement agencies and communicates arrangements according to established protocols. Works directly with multiple courier services to ensure the timely pick-up and arrival of all shipments through accurate logistics and reporting. Collaborates with key internal and external partners to ensure a positive customer experience. - Donor Referrals: Supports department initiatives and tasks by addressing donation opportunities via referrals from multiple partners either electronically or by phone. - Navigation, Triage, and Escalations: Assesses incoming calls and electronic communication from internal/external partners. Prioritize based on urgency and either addresses as able or follows proper transfer protocol to daily task owner. Manages all weather and downtime diversions to ensure shipments arrive at their destinations without delay. WHAT YOU’LL BRING Minimum Requirements: - High School Diploma or GED - 1 year experience in Logistics/Supply Chain Management or Customer Service in a fast-paced environment Preferred Experience/Skills/Certifications: - Associate degree – Allied Health, Life Sciences, or Related (to include EMT, LPN, Hospital, Paramedic, RNs, Respiratory Therapist, or Corpsman) - 2 years’ work experience in Logistics/Supply Chain Management or Customer Service in a fast-paced environment OR 1 year experience as an EMT, Corpsman, ER/ICU tech or equivalent experience, or dispatch for emergency services Key Knowledge, Skills, & Abilities: - Data Entry and Typing: Ability to listen and efficiently type critical data points into multiple electronic platforms (e.g. Donor Management System, Donate Life Registry websites, SAP, external partner order entry platforms, etc.). Proficient typing skills of 40 words a minute. - Time Management: Able to prioritize multiple, competing priorities and manage time/workload. Demonstrated ability to effectively prioritize and juggle multiple time sensitive projects, multi-task, identify project interdependencies and potential risks/pitfalls. - Proficient in MS Office: Word, Excel, Microsoft Suite, PowerPoint, and Teams - Technology and Virtual Competency: Ability to easily navigate basic troubleshooting and operations of all provided technology including but not limited to laptops, cell phones, online data management platforms, multi-factor authentication systems, and software associated with day-to-day functions. - Teamwork: Demonstrates effective collaboration with internal/external teams through persuasive communication, proactive approach to problem-solving, adept at contributing to workflows seamlessly to achieve collective success. - Communication: Excellent verbal and written communication skills; ability to communicate and build relationships with all professionals at various levels within the organization. Communication with key stakeholders including couriers, key internal and external partners. WHY JOIN LIFENET HEALTH When you join LifeNet Health, you're not just taking a job, you’re joining a mission-driven community dedicated to making a global impact through regenerative medicine. You’ll be part of a workplace that values authenticity, collaboration, and the drive to make a difference. We recognize that great work happens when people feel supported. That’s why our total rewards package is designed to help you thrive both professionally and personally. Here’s how we support YOU: - Affordable Medical, Dental, and Vision Coverage- Comprehensive care that won’t break the bank. - Profit Sharing Plan- Share in the success you help create. - 403(b) Retirement Plan- Invest in your future with confidence. - Paid Parental Leave- 6 weeks to bond with your newest family member. - Corporate Sponsored Events- Celebrate milestones and build connections. - Generous Paid Time Off- Because balance matters: - 18 vacation days (based on position, tenure, and state laws) - 9 sick days (subject to local and state regulations) - 9 holidays (7 standard + 2 floating) - Flexible Work Program- For approved roles, how and where you perform best. - Tuition reimbursement- We invest in your growth and education. - Career & Leadership Development- Expand your impact and potential. - Wellness Program- Prioritize your health with holistic resources. - Employee Assistance Program (EAP)- Support for you and your household. - Incredible teammates- Collaborate with passionate, dedicated professionals. Note: All benefits are subject to eligibility requirements and may be modified at any time, with or without notice, unless otherwise required by law. This job posting does not constitute an employment contract and does not alter the “at-will” nature of employment at LifeNet Health. COMPENSATION Salary Range: $16.83 - $28.05 Final compensation will be based on factors such as geographic location, qualifications, and prior relevant experience. Actual compensation may be higher based on the successful candidate’s knowledge and relevant experience. *For candidates who reside in Washington state, the pay range for this position is $21.04 hourly – $28.05 hourly. EQUAL OPPORTUNITY EMPLOYER LifeNet Health is an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other legally protected status. As part of our commitment to safety, we maintain a drug-free workplace and conduct pre-employment substance abuse screening.

AT LIFENET HEALTH, YOU ARE THE ADVANTAGE Every day, YOU help us to save lives, restore health, and bring hope to patients and families around the world. At LifeNet Health, we cultivate growth, innovation, and collaboration, where your contributions drive solutions that benefit humanity. Together, we are united by a mission greater than ourselves, a purpose rooted in healing. ABOUT THIS JOB Location: Remote Department: LifeSciences Biospecimens Fulfillment Operations Schedule: Monday – Friday, 8:00 p.m. – 5:15 a.m. (ET), on call required, Essential Personnel Clinical Status: Non-Clinical HOW YOU’LL MAKE AN IMPACT The Research Operations Case Coordinator (ROCC) supports the successful fulfillment of research projects by conducting timely and accurate screenings and logistics management of each donated gift. This role provides guidance and operational support to recovery team members and program managers for research. The position participates in administrative on-call duties and helps maintain processes, strategies, and operational tactics to facilitate completion of research projects. The ROCC collaborates closely with the donor center, tissue recovery, and OPO personnel to support the recovery of biospecimens for the LifeSciences Biospecimens for Research Franchise. Your work will have purpose every single day, contributing directly to life-changing outcomes. WHAT YOU’LL DO - Referral Screening: Accurately identify, screen, and process all potential organ and tissue referrals for research, maximizing donation opportunities from both internal and external referring agencies. Communicate with appropriate personnel according to established protocols with exemplary customer service. - Data Entry: Accurately and effectively input research donor referrals into the appropriate internal electronic management systems to track referrals, recoveries, imports, and shipments. - Logistics and Shipping: Arrange and communicate shipment for all recovered organs and tissues with the appropriate parties for both internal and external referring agencies. - Documentation and Record Sharing: Accurately complete research donor information summaries for all recovered donors and share necessary medical records and shipment manifests with appropriate parties. - System Maintenance: Accurately maintain all electronic management systems with correct and timely input of authorized research referrals and dispositions. WHAT YOU’LL BRING Minimum Requirements: - High school diploma or GED - Three (3) years of work experience in EMT, hospital corpsman, ER or ICU tech or equivalent, dispatch, or healthcare field. Preferred Experience/Skills/Certifications: - Associate’s degree in Allied Health, LifeSciences, or a related medical field. - Three (3) years of tissue banking, organ procurement, or related industry experience. Key Knowledge, Skills, & Abilities: - Relationship Management: Builds and sustains partnerships across organizational boundaries and functions, as well as outside the organization to achieve common goals and outcomes. - Communication Skills: Ability to effectively communicate verbally and in writing, building relationships with all professionals at different levels within the organization. - Analytical Thinking: Demonstrates the ability to successfully gather and evaluate pertinent information to draw conclusions and identify potential trends. - Attention to Detail: Ability to adequately perform tasks; checks work to ensure high degree of accuracy, completeness, and on-time delivery. - Organizational Skills: Ability to plan, implement, and monitor assignments effectively to meet the needs of the business. This includes utilizing intradepartmental relationships. - Problem Resolution: Demonstrates ability to anticipate and critically think through problems in urgent or time sensitive situations. - Time Management: Ability to prioritize multiple, competing priorities and manage time/workload. Demonstrated ability to effectively prioritize and juggle multiple time sensitive projects, multi-task, identify project interdependencies and potential risks/pitfalls. - Critical Thinking: Demonstrates the ability to successfully evaluate information, question assumptions, and formalize reasonable judgement. - Proficiency in Microsoft Office: PowerPoint, Excel, Word, Outlook, Microsoft Suite, Microsoft Teams. WHY JOIN LIFENET HEALTH When you join LifeNet Health, you're not just taking a job, you’re joining a mission-driven community dedicated to making a global impact through regenerative medicine. You’ll be part of a workplace that values authenticity, collaboration, and the drive to make a difference. We recognize that great work happens when people feel supported. That’s why our total rewards package is designed to help you thrive both professionally and personally. Here’s how we support YOU: - Affordable Medical, Dental, and Vision Coverage- Comprehensive care that won’t break the bank. - Profit Sharing Plan- Share in the success you help create. - 403(b) Retirement Plan- Invest in your future with confidence. - Paid Parental Leave- 6 weeks to bond with your newest family member. - Corporate Sponsored Events- Celebrate milestones and build connections. - Generous Paid Time Off- Because balance matters: - 18 vacation days (based on position, tenure, and state laws) - 9 sick days (subject to local and state regulations) - 9 holidays (7 standard + 2 floating) - Flexible Work Program- For approved roles, how and where you perform best. - Tuition reimbursement- We invest in your growth and education. - Career & Leadership Development- Expand your impact and potential. - Wellness Program- Prioritize your health with holistic resources. - Employee Assistance Program (EAP)- Support for you and your household. - Incredible teammates- Collaborate with passionate, dedicated professionals. Note: All benefits are subject to eligibility requirements and may be modified at any time, with or without notice, unless otherwise required by law. This job posting does not constitute an employment contract and does not alter the “at-will” nature of employment at LifeNet Health. COMPENSATION Salary Range: $20.36 - $33.94 hourly Final compensation will be based on factors such as geographic location, qualifications, and prior relevant experience. The pay range for this position is $20.36 hourly (entry level qualifications) to $33.94 hourly (experienced in this role). Actual compensation may be higher based on the successful candidate’s knowledge and relevant experience. EQUAL OPPORTUNITY EMPLOYER LifeNet Health is an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other legally protected status. As part of our commitment to safety, we maintain a drug-free workplace and conduct pre-employment substance abuse screening.

AT LIFENET HEALTH, YOU ARE THE ADVANTAGE Every day, YOU help us to save lives, restore health, and bring hope to patients and families around the world. At LifeNet Health, we cultivate growth, innovation, and collaboration, where your contributions drive solutions that benefit humanity. Together, we are united by a mission greater than ourselves, a purpose rooted in healing. ABOUT THIS JOB Location: Remote Department: Donor Center Schedule: Variable PM Shift, Overtime as Needed, Essential Personnel Clinical Status: Non-Clinical HOW YOU’LL MAKE AN IMPACT The Donation Coordinator provides accurate, efficient, and timely donor referral and screening services for its stakeholders such as, tissue recovery agencies, referring hospitals, client Organ Procurement Organizations (OPOs), partner eye banks, Medical Examiner offices, and funeral homes. Provides customer service to callers and determines preliminary donor eligibility for potential clinical and/or research donors. Triages calls by urgency and routes to appropriate coordinator and provides excellent customer service. provides grief support to potential donor families while also advocating for donation via phone calls. Initiates contact with the legal next of kin according to the UAGA hierarchy and leads a supportive discussion and interview process regarding donation. WHAT YOU’LL DO - Screening and Logistics: Accurately and effectively evaluates information for preliminary donor eligibility, including relevant medical records, clinical course, hemodilution assessment, medical history, and behavioral risk assessment information for initial donation suitability. Arranges transportation of approved donor tissues from contracted procurement agencies and communicates arrangements according to established protocols. Works directly with multiple courier services to ensure the timely pick-up and arrival of all shipments through accurate logistics and reporting. Collaborates with key internal and external stakeholders to ensure a positive customer service experience. - Donor Referrals: Accurately identifies and processes all potential organ, tissue, and eye referrals and tissue screenings to maximize donation opportunities from referring agencies. - Triage and Escalations: Assesses incoming calls and electronic communication from internal/external partners; prioritize based on urgency and either addresses as able or follows proper transfer protocol to daily task owner. Collaborates with key internal and external partners to ensure a positive customer service experience - Donation and Grief Support: Works empathetically, compassionately, and professionally with families in crisis and advocates for donation (eye/tissue/ research/education). Approaches for donation opportunities telephonically and effectively completes required paperwork without error (e.g. Authorization/ Disclosure/DRAI/ adjunct forms, etc.). Completes a thorough and conscientious Donor Risk Assessment Interview (DRAI) with the most appropriate historian. Follows all communication protocols to ensure effective interactions with Donor Center teammates and stakeholders, including but not limited to Funeral Homes, Medical Examiners, donor families, and Hospital Staff. WHAT YOU’LL BRING Minimum Requirements: - High School Diploma or GED - 3 years' work experience as an EMT, hospital corpsman, ER, RRT, ICU tech or equivalent health care experience, or dispatch for emergency services Preferred Experience/Skills/Certifications: - Associate degree – Allied Health, Life Sciences, or Related (to include EMT, LPN, Hospital, Paramedic, RNs, Respiratory Therapist, or Corpsman) - CTBS Certification - 3 years’ work experience in Tissue Banking, Medical Device, Organ Procurement or related industry Key Knowledge, Skills, & Abilities: - Communication Skills: Excellent verbal and written communication skills; ability to communicate and build relationships with all professionals at various levels within the organization. Communicate with key stakeholders including donor families, key internal and external partners, and executive leadership. - Critical Thinking/Decision Making: Ability to review and interpret complex procedures, practices, and policies real-time while applying to each unique potential donation opportunity. Uses logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems. - Interpersonal Skills: Possesses a strong skill set in emotional intelligence including emotional awareness, self-regulation, empathy, and effective relationship building. - Data Entry and Typing: Ability to listen and efficiently type critical data points into multiple electronic platforms (e.g. Donor Management System, Donate Life Registry websites, SAP, external partner order entry platforms, etc.). Proficient typing skills of 40 words a minute. - Proficient in MS Office: Word, Excel, Microsoft Suite, PowerPoint, and Teams - Technology and Virtual Competency: Ability to easily navigate basic troubleshooting and operations of all provided technology including but not limited to laptops, cell phones, online data management platforms, multi-factor authentication systems, and software associated with day-to-day functions. - Attention to Detail: Able to perform tasks thoroughly and with care; checks work to ensure high degree of accuracy/completeness and early/on-time delivery - Teamwork: Demonstrates effective collaboration with internal/external teams through persuasive communication, proactive approach to problem-solving, adept at contributing to workflows seamlessly to achieve collective success. - Time Management: Able to prioritize multiple, competing priorities and manage time/workload. Demonstrated ability to effectively prioritize and juggle multiple time sensitive projects, multi-task, identify project interdependencies and potential risks/pitfalls. WHY JOIN LIFENET HEALTH When you join LifeNet Health, you're not just taking a job, you’re joining a mission-driven community dedicated to making a global impact through regenerative medicine. You’ll be part of a workplace that values authenticity, collaboration, and the drive to make a difference. We recognize that great work happens when people feel supported. That’s why our total rewards package is designed to help you thrive both professionally and personally. Here’s how we support YOU: - Affordable Medical, Dental, and Vision Coverage- Comprehensive care that won’t break the bank. - Profit Sharing Plan- Share in the success you help create. - 403(b) Retirement Plan- Invest in your future with confidence. - Paid Parental Leave- 6 weeks to bond with your newest family member. - Corporate Sponsored Events- Celebrate milestones and build connections. - Generous Paid Time Off- Because balance matters: - 18 vacation days (based on position, tenure, and state laws) - 9 sick days (subject to local and state regulations) - 9 holidays (7 standard + 2 floating) - Flexible Work Program- For approved roles, how and where you perform best. - Tuition reimbursement- We invest in your growth and education. - Career & Leadership Development- Expand your impact and potential. - Wellness Program- Prioritize your health with holistic resources. - Employee Assistance Program (EAP)- Support for you and your household. - Incredible teammates- Collaborate with passionate, dedicated professionals. Note: All benefits are subject to eligibility requirements and may be modified at any time, with or without notice, unless otherwise required by law. This job posting does not constitute an employment contract and does not alter the “at-will” nature of employment at LifeNet Health. COMPENSATION Salary Range: $20.36/hourly to $33.94/hourly Final compensation will be based on factors such as geographic location, qualifications, and prior relevant experience. The pay range for this position is $20.36 hourly (entry level qualifications to $ 27.15 hourly (experienced in this role). Actual compensation may be higher based on the successful candidate’s knowledge and relevant experience. *For candidates who reside in Washington State, the pay range for this position is $20.36 hourly – $33.94 hourly. EQUAL OPPORTUNITY EMPLOYER LifeNet Health is an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other legally protected status. As part of our commitment to safety, we maintain a drug-free workplace and conduct pre-employment substance abuse screening. Page 1 of 2

AT LIFENET HEALTH, YOU ARE THE ADVANTAGE Every day, YOU help us to save lives, restore health, and bring hope to patients and families around the world. At LifeNet Health, we cultivate growth, innovation, and collaboration, where your contributions drive solutions that benefit humanity. Together, we are united by a mission greater than ourselves, a purpose rooted in healing. ABOUT THIS JOB Location: Remote (United States) Department: Donor Center Schedule: PM Shift/Overnight, Variable Days, Overtime as needed (Essential Personnel Clinical Status: Non-Clinical HOW YOU’LL MAKE AN IMPACT As a Donation Outreach Coordinator you’ll play a vital role in advancing our mission. In this position, you’ll be responsible for providing grief support to potential donor families while also advocating for donation via phone calls. Initiates contact with the legal next of kin according to the UAGA hierarchy and leads a supportive discussion and interview process regarding donation. Processes referrals from multiple partners/ sources in a timely manner with a focus on quality client service and attention to detail. Collaborate with internal/external partners to prioritize all donation opportunities through clear and concise communication on next steps in the donation continuum. Triages calls by urgency and routes to appropriate coordinator and provides excellent customer service. Your work will have purpose every single day, contributing directly to life-changing outcomes. WHAT YOU’LL DO - Donation and Grief Support: Works empathetically, compassionately, and professionally with families in crisis and advocates for donation (eye/tissue/research/education). Approaches for donation opportunities telephonically and obtain authorization in alignment with goals and expectations. Effectively completes required paperwork without error (e.g. Authorization/ Disclosure/ DRAI/ adjunct forms, etc.). Completes a thorough and conscientious Donor Risk Assessment Interview (DRAI) with the most appropriate historian. Follows all communication protocols to ensure effective and professional interactions with internal and external stakeholders including but not limited to funeral homes, eye banks, medical examiners, donor families, and hospital partners. Utilizes telephonic and electronic means for effective communication. - Donor Referrals and Donor Evaluation: Supports department initiatives and tasks by addressing donation opportunities via referrals from multiple partners either electronically or by phone. Actively pursues confirmation of registry status in Donate Life databases, maintains electronic medical record (EMR) access to participating hospitals and accurately evaluates potential donors prior to donation conversation, and quality checks utilizing recordings of legal documents. Collaborate with key internal and external partners to ensure a positive customer service experience. - Triage and Escalations: Assesses incoming calls and electronic communication from internal/external partners. Prioritize based on urgency and either addresses as able or follows proper transfer protocol to daily task owner. WHAT YOU’LL BRING Minimum Requirements: - High School Diploma/GED or Associate’s Degree (Psychology, Social Science, Human Services, Humanities) - 3 years (with High School Diploma/GED) – experience working with families through counseling, bereavement and/or crisis intervention OR 1 year with Associate Degree - Experience with donation approach experience in an OPO/Tissue environment. Preferred Experience/Skills/Certifications: - 2 years’ experience working in degree field in supportive services such as Social Work, Counseling, Death Doula, Counseling (crisis or bereavement), or Palliative Care OR 2 years’ experience as an EMT, Corpsman, ER/ICU tech or equivalent experience, or dispatch for emergency services Key Knowledge, Skills, & Abilities: - Communication Skills: Excellent verbal and written communication skills; ability to communicate and build relationships with all professionals at various levels within the organization. Communication with key stakeholders including couriers, key internal and external partners. - Critical Thinking/Decision Making: Ability to review and interpret complex procedures, practices, and policies real-time while applying to each unique potential donation opportunity. Uses logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems. - Interpersonal Skills: Possesses a strong skill set in emotional intelligence including emotional awareness, self-regulation, empathy, and effective relationship building. - Data Entry and Typing: Ability to listen and efficiently type critical data points into multiple electronic platforms (e.g. Donor Management System, Donate Life Registry websites, SAP, external partner order entry platforms, etc.). Proficient typing skills of 40 words a minute. - Proficient in MS Office: Word, Excel, Microsoft Suite, PowerPoint, and Teams - Technology and Virtual Competency: Ability to easily navigate basic troubleshooting and operations of all provided technology including but not limited to laptops, cell phones, online data management platforms, multi-factor authentication systems, and software associated with day-to-day functions. - Attention to Detail: Able to perform tasks thoroughly and with care; checks work to ensure high degree of accuracy/completeness and early/on-time delivery. - Teamwork: Demonstrates effective collaboration with internal/external teams through effective communication, proactive approach to problem-solving, adept at contributing to workflows seamlessly to achieve collective success. - Time Management: Able to prioritize multiple, competing priorities and manage time/workload. Demonstrated ability to effectively prioritize and juggle multiple time sensitive projects, multi-task, identify project interdependencies and potential risks/pitfalls. WHY JOIN LIFENET HEALTH When you join LifeNet Health, you're not just taking a job, you’re joining a mission-driven community dedicated to making a global impact through regenerative medicine. You’ll be part of a workplace that values authenticity, collaboration, and the drive to make a difference. We recognize that great work happens when people feel supported. That’s why our total rewards package is designed to help you thrive both professionally and personally. Here’s how we support YOU: - Affordable Medical, Dental, and Vision Coverage- Comprehensive care that won’t break the bank. - Profit Sharing Plan- Share in the success you help create. - 403(b) Retirement Plan- Invest in your future with confidence. - Paid Parental Leave- 6 weeks to bond with your newest family member. - Corporate Sponsored Events- Celebrate milestones and build connections. - Generous Paid Time Off- Because balance matters: - 18 vacation days (based on position, tenure, and state laws) - 9 sick days (subject to local and state regulations) - 9 holidays (7 standard + 2 floating) - Flexible Work Program- For approved roles, how and where you perform best. - Tuition reimbursement- We invest in your growth and education. - Career & Leadership Development- Expand your impact and potential. - Wellness Program- Prioritize your health with holistic resources. - Employee Assistance Program (EAP)- Support for you and your household. - Incredible teammates- Collaborate with passionate, dedicated professionals. Note: All benefits are subject to eligibility requirements and may be modified at any time, with or without notice, unless otherwise required by law. This job posting does not constitute an employment contract and does not alter the “at-will” nature of employment at LifeNet Health. COMPENSATION Salary Range: $22,40 - $46.67/hour* Final compensation will be based on factors such as geographic location, qualifications, and prior relevant experience. The pay range for this position is $22.40 hourly (entry-level qualifications) to $46.67 hourly (experienced in this role). Actual compensation may be higher based on the successful candidate’s knowledge and relevant experience. *For candidates who reside in Washington state, the pay range for this position is $22.40 hourly – $46.67 hourly. EQUAL OPPORTUNITY EMPLOYER LifeNet Health is an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other legally protected status. As part of our commitment to safety, we maintain a drug-free workplace and conduct pre-employment substance abuse screening.