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Administrative Assistant
Location
Worldwide
Posted
40 days ago
Salary
0
Seniority
Mid Level
No structured requirement data.
Job Description
Administrative Assistant
Grupo Fleury
Role Description Esta pessoa terá como objetivo atuar de forma alinhada à visão estratégica de Negócios do Grupo Fleury, contribuindo para a construção de um ecossistema de Saúde integrado, preventivo e híbrido, tendo como principal foco o cuidado com as pessoas. Centro de Sustentação ao Atendimento (CSA) é a área responsável por todo suporte as operações relacionadas ao atendimento, com objetivo de conseguir estratégias proativas para garantir os fluxos das operações. Principais atividades: - Realizar suporte às Operações dos Negócios, a fim de esclarecer dúvidas e dificuldades nos fluxos e processos de atendimento para assegurar a padronização nas diversas especialidades dos negócios; - Efetuar análise detalhada dos apontamentos e solicitações realizadas pelas Operações para fornecer uma resposta precisa e resolutiva; - Estabelecer interface com as áreas envolvidas na tratativa das ocorrências detectadas no suporte às Operações dos Negócios, a fim de acompanhar e cobrar agilidade na resposta e retorná-la a quem nos acionou; - Contribuir para o atingimento das metas estabelecidas pela Organização através da análise das principais dúvidas e dificuldades das Operações a fim de sinalizar oportunidades de novos planos de ação juntamente com os Analistas e Coordenadores de Processos de Atendimento; - Elaborar e divulgar comunicados orientativos descrevendo mudanças e/ou novos processos que impactam diretamente as Operações; - Contribuir para a identificação de melhorias e necessidades nos processos que possam ser endereçados para a área a fim de priorizar e atender. Qualifications - Ensino médio completo; - Boa comunicação verbal e escrita; - Ensino superior completo será um diferencial. Requirements - Estimulem um ambiente de troca de conhecimentos, compartilhando experiências, possibilitando a interdependência entre os times; - Estejam em constante movimento, investindo em autodesenvolvimento e atuando como facilitadora no desenvolvimento das outras pessoas; - Busquem consciência social de diversidade e inclusão, cooperando com a construção de um ambiente colaborativo; - Identifiquem e antecipem as necessidades dos clientes, agindo prontamente para encontrar soluções adequadas e personalizadas; - Planejem e executem o trabalho com excelência a fim de atingir os resultados esperados, com a visão de inovação e agilidade; - Gerem e implementem novas ideias, buscando constantemente por melhorias para a experimentação de novas abordagens e a adaptação às mudanças do mercado; - Trabalho em equipe, flexibilidade, empatia, comunicação clara e objetiva. Benefits - Assistência médica e odontológica para você e sua família; - Ambulatório com clínica médica ou atendimento por telemedicina; - Linhas de cuidado especializadas: gestantes, adoção, obesidade, oncologia, entre outras; - Acesso à plataforma OrienteMe para sessões de terapia e orientação nutricional; - Licença maternidade e paternidade estendidas; - Acesso ao Wellhub para práticas esportivas e qualidade de vida; - Previdência privada; - Participação nos lucros; - Seguro de vida; - Vale-Alimentação; - Vale-Refeição; - Vale-Transporte; - Auxílio-Creche; - Clube de Descontos com lojas, farmácias, viagem, beleza, cultura, lazer, entre outros serviços; - Plataforma de ensino; - Parcerias educacionais com descontos em cursos e instituições.
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