• Impulsar iniciativas de arriba a abajo, desde problemas ambiguos hasta resultados enviados con un impacto medible • Colaborar estrechamente con equipos de ingeniería, diseño, datos, clínicos/médicos, operaciones y comercial • Definir qué construir, por qué es importante y cómo sabremos que funcionó • Enmarcar los problemas correctos, alinear las partes interesadas, hacer claros los compromisos y entregar mejoras del producto que generen valor para los miembros y resultados comerciales • Comunicar de manera clara y proactiva manteniendo a las partes interesadas alineadas a través de narrativas claras, documentos y registros de decisiones • Utilizar herramientas impulsadas por IA para aumentar la productividad y la calidad

• Own how operational work is defined, surfaced, prioritized, and completed across the workforce • Design systems that break down complex business processes into actionable units of work • Ensure operator actions are captured in-system • Partner with Sales, Fulfillment, and Business Operations leaders • Collaborate with platform product teams

• Define, prioritize, and refine the product backlog based on customer needs and strategic objectives. • Work closely with engineering, design, and QA to deliver high-quality features on time. • Facilitate Agile ceremonies including sprint planning, backlog grooming, and retrospectives. • Collaborate with Product Managers to align the roadmap with company OKRs and customer outcomes. • Engage with airline, lessor, and MRO customers to gather feedback and drive continuous improvement. • Ensure that every product increment delivers measurable customer value and aligns with regulatory standards. • Monitor performance metrics including feature adoption, delivery cycle time, and product quality. • Partner with go-to-market teams for release preparation and customer communication.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description As a Staff Product Manager at OpenLoop Health, you will operate as a senior individual contributor with broad strategic influence across the Product & Services organization. This role is highly client-facing, with a strong emphasis on partnering directly with customers to understand their needs, shape solutions, and ensure successful delivery of OpenLoop’s products and services. - Define and drive product strategy for high-impact, cross-product initiatives aligned with OpenLoop’s business and clinical goals - Partner directly with clients to understand their goals and translate their needs into clear product requirements - Communicate roadmap priorities, tradeoffs, and timelines to both internal stakeholders and external partners - Act as a trusted product advisor to senior leaders across Product, Services, Engineering, and Design teams - Write clear, actionable product requirements and success metrics Qualifications - 7+ years of product management experience, including significant experience working directly with customers or clients - Proven experience serving as the product lead for enterprise or strategic clients - Demonstrated experience building, communicating, and managing product roadmaps - Strong communication skills, with the ability to engage confidently with both internal teams and external stakeholders - Demonstrated ability to balance client needs with long-term product strategy Requirements - Experience in healthcare, health tech, e-commerce, SaaS platforms, or other regulated industries - Familiarity with virtual care, care delivery platforms, or healthcare operations Benefits - Medical, Dental, and Vision plans - Flexible Spending/Health Savings Accounts - Flexible PTO - 401(k) + Company Match - Life Insurance, Pet insurance, and more