• Own the end-to-end management of employee relations cases, including intake, triage, investigation, documentation, recommendations, and closure. • Conduct thorough, unbiased investigations into allegations such as misconduct, policy violations, workplace conflict, retaliation, and performance escalations. • Deliver clear findings and partner with HRBPs, Legal, Compliance, and Ethics to ensure outcomes are fair, consistent, and grounded in company values. • Ensure high-quality case documentation with precise, audit-ready detail. • Advise managers on handling performance concerns, conflict resolution, coaching strategies, and policy interpretation. • Support employees and leaders navigating sensitive situations by offering clarity, empathy, and actionable guidance. • Interpret company policies and help ensure organizational adherence, recommending updates as gaps or trends emerge. • Track and analyze ER cases to identify patterns, hotspots, and breakdowns in culture or leadership effectiveness. • Work closely with HRBPs, Legal, Compliance, Ethics, Security, and Talent teams to ensure cohesive handling of employee matters. • Champion a culture of fairness, accountability, and psychological safety through both reactive and preventive measures.

• Partners proactively with Virtua HR leadership in achieving excellence in business performance through the innovation, implementation and optimization of reporting best practices • Support the successful alignment of HR’s strategic and operational plans by providing creative and scalable reporting solutions enterprise wide • Collaborates daily with the HR Technology, Analytics and operational teams (HR, Payroll, IT) to understand reporting requirements for integrations, configuration, holistic system needs and data requests • Leads the continuous movement of transforming human capital data into meaningful and actionable stories which support leadership towards proven data-driven decision insights • Independently facilitates discussions to understand customer business needs, researches and proposes viable technical solutions and provides consultative guidance • Ensures high quality reports and dashboards by overseeing product design, architecture, testing, data validity and deployment • Develops and mentors a team of skilled technical professionals, sharing expertise and fostering a culture of innovation • Oversees vendor release management specifications, including evaluating new reporting capabilities, engaging stakeholders, prototyping solutions, testing, training users and leading successful implementations • Oversees a voluminous report and data repository with a focus on streamlining report library with additional prompts and filters, incorporating implemented operational business changes timely and evaluating current value add to organization • Coordinates monthly review of scheduled reports to ensure recipient list is current, information is utilized and delivery criteria supports organizational needs • Validates all modifications and audits full suite of custom reports for consistent tagging, descriptions and formatting • Manages adherence to reporting guidelines to maintain report uniformity and expands standard operating procedures accordingly • Actively participates and identifies report modifications required for year-end transition and manages deliverables. • Leads the design and development of HR reports and dashboards with a focus on self-serve and application across system • Supports the translation of business needs to technical specifications for report development • Monitors report development and checks in with team regularly to ensure positive direction and movement • Reviews, validates, and signs off on all newly created reports • Proactively engages team to investigate and resolve report validity shortfalls • Consistently researches new reporting technology and partners with HR Leadership in evaluating value add and return on investment • Collaborates with other industry reporting professionals to explore new reporting advancements. • Represents Virtua in community forums and networking events to gather best practices and upcoming product intel • Confidently knowledge shares research, experience and partners in the development of a strategic reporting technology business plan • Adheres to change management processes and ensures submissions are timely and follow guidelines • In partnership with HR Leadership, recommends where reports and dashboards will be located and app connectivity to support seamless self-serve capabilities • Identifies need for report/dashboard help text and guidelines • Outlines the creation and implementation of report reference materials (articles and announcements) • Coordinates operational training, conducts workshops and demonstrations as needed to promote user adoption, increasing customer comfort while navigating reports/dashboards and interpreting results. • Monitors case management and ensures the successful and timely fulfillment of report requests • Supports reporting team during triaging request by proposing insightful and clarifying questions and synthesizing report specifications based on customer discussions • Upon delivering finished product, proactively connects with customers to measure satisfaction and gathers feedback for future process improvement in reporting

• Manage the end-to-end recruitment process, from drafting job descriptions and posting on relevant platforms to screening, interviewing, and hiring top talent for our marketing and creative roles. • Develop and execute a smooth onboarding process to welcome new employees and integrate them into the FyerX culture. • Act as the first point of contact for employee inquiries and concerns, handling employee relations issues with professionalism and confidentiality. • Develop, implement, and maintain HR policies and procedures to ensure they are up-to-date and compliant with labor laws. • Maintain accurate and organized employee records and HR documentation. • Assist in the performance management process, including annual reviews and feedback sessions. • Identify training needs and coordinate professional development and employee engagement initiatives. • Manage payroll processing and benefits administration in coordination with the finance department.

• Manage end-to-end hiring for full-time roles, interns, and contractors and freelancers based on project needs. • Ensure a smooth onboarding experience for all new joiners, getting them set up with tools and culture training. • Take full ownership of Zoho People for employee records, leave management, and policies. • Monitor daily attendance and productivity logs using Meramonitor to ensure operational efficiency. • Identify, vet, and onboard external vendors for specialized needs. • Negotiate rates and retainers with vendors to ensure FyerX gets the best quality at profitable margins. • Actively reach out to complementary businesses in the marketing ecosystem to create long-term strategic alliances. • Assist the marketing team by handling initial outreach to influencers and content creators for FyerX’s client campaigns. • Maintain an active database of influencers and creative partners for quick deployment on projects.