• Desarrollar y presentar soluciones técnicas de lubricación ajustadas a las necesidades de cada cliente • Brindar soporte técnico especializado en sistemas centralizados de lubricación • Realizar visitas técnicas a clientes y distribuidores en la región asignada • Analizar sistemas de lubricación y proponer mejoras técnicas • Participar en proyectos de ingeniería de aplicación y reingeniería • Apoyar al equipo comercial en la generación de oportunidades de negocio • Atender consultas técnicas y dar seguimiento a requerimientos del cliente

• Lead IT support operations, setting quality standards for the resolution of SaaS issues and ensuring a consistently high level of service for all employees. • Own the helpdesk function in Jira Service Management, defining ticket workflows, SLA targets and escalation paths to drive efficient resolution and measurable service improvement. • Design, own and continuously improve onboarding and off-boarding processes, ensuring seamless provisioning and deprovisioning of accounts, devices and access across all platforms. • Drive a culture of continuous improvement, proactively identifying and delivering automation initiatives that eliminate toil and improve the experience for employees and IT alike. • Lead the architecture and administration of Google Workspace, including advanced configuration of security policies, third-party integrations, data retention and access controls. • Own the Atlassian platform and administration, including the design of project structures, permission models, custom workflows and automation rules across Jira and Confluence to support scalable ways of working. • Act as the primary Salesforce administrator and internal subject matter expert, owning instance configuration, data integrity, user management and working with business stakeholders to translate requirements into effective platform solutions. • Lead the framework for AI productivity tooling (such as Claude, Windsurf, and Codex), owning the evaluation, onboarding, policy enforcement and ongoing review of AI tools to ensure effective and responsible use across the business. • Architect and deliver workflow automation and application integration solutions, connecting platforms to eliminate manual handoffs and enable data-driven operations across teams. • Own the MDM platform strategy and administration, defining configuration profiles, compliance baselines and device management policies across Mac and Windows endpoints. • Own the end-to-end laptop patching lifecycle, defining patching policy, managing deployment cadences and reporting on endpoint compliance to ensure the fleet remains secure and consistently up to date. • Own and maintain a platform roadmap for the enterprise application portfolio, working with senior stakeholders and department leads to prioritise capability improvements, migrations and new tooling evaluations in line with business strategy. • Provide technical leadership and mentoring within the IT team, acting as a senior point of escalation, sharing expertise across platforms and helping to raise the overall capability of the team. • Ensure the enterprise application portfolio remains compliant with Enfuce’s security policies and relevant regulatory requirements (including ISO 27001, PCI DSS, and DORA), working closely with the Information Security and Compliance team on audits, assessments and evidence gathering.

Role Description We are seeking an Application Engineer to support installation, configuration, and customer enablement of Cadence JedAI and Pulse technologies across diverse customer environments. This role focuses on deploying these tools, integrating them with other Cadence tools, and ensuring stable operation across multiple infrastructure configurations. - Support JedAI and Pulse installations including environment setup, configuration, and enterprise integration. - Configure and validate services, such as: - Index / vector database services - Embedding and reranking services - LLM gateway and API endpoints - Work with customer IT, CAD, and security teams to align deployments with enterprise policies and infrastructure. - Troubleshoot issues across services and logs. - Assist customers with post-install validation, updates to vector databases and models, monitoring, stability, and capacity considerations. - Collaborate with R&D, Product Engineering, and Sales to resolve issues and drive successful adoption. Qualifications - Bachelor’s degree in Electrical Engineering, Computer Engineering, Computer Science, or equivalent experience. - Strong experience with Linux/Windows environments. - Familiarity with containerized applications. - Working knowledge of distributed services and configuration using YAML or similar formats. - Ability to debug issues using logs and service-level metrics. - Experience supporting Cadence EDA tools in a customer-facing AE role. - Clear written and verbal communication skills. Requirements - Experience with Kubernetes concepts (Pods, services, resource allocation). - Exposure to AI/ML infrastructure, inference services, or vector databases. - Familiarity with version control systems, design databases, or PLM-style data governance models. - Familiarity with authentication mechanisms (API keys, tokens, access control). - Experience supporting customer-managed infrastructure environments. Benefits - Paid vacation and paid holidays. - 401(k) plan with employer match. - Employee stock purchase plan. - A variety of medical, dental, and vision plan options. - Incentive compensation: bonus, equity, and benefits.

• Conduct international training sessions for our primtech software solution (online, in-house, or on-site) • Provide technical consulting by analyzing customer workflows, customizing, and configuring our software • Present our software solution to customers and at trade shows • Support our primtech support team • Estimate effort and manage projects