• Lead IT support operations, setting quality standards for the resolution of SaaS issues and ensuring a consistently high level of service for all employees. • Own the helpdesk function in Jira Service Management, defining ticket workflows, SLA targets and escalation paths to drive efficient resolution and measurable service improvement. • Design, own and continuously improve onboarding and off-boarding processes, ensuring seamless provisioning and deprovisioning of accounts, devices and access across all platforms. • Drive a culture of continuous improvement, proactively identifying and delivering automation initiatives that eliminate toil and improve the experience for employees and IT alike. • Lead the architecture and administration of Google Workspace, including advanced configuration of security policies, third-party integrations, data retention and access controls. • Own the Atlassian platform and administration, including the design of project structures, permission models, custom workflows and automation rules across Jira and Confluence to support scalable ways of working. • Act as the primary Salesforce administrator and internal subject matter expert, owning instance configuration, data integrity, user management and working with business stakeholders to translate requirements into effective platform solutions. • Lead the framework for AI productivity tooling (such as Claude, Windsurf, and Codex), owning the evaluation, onboarding, policy enforcement and ongoing review of AI tools to ensure effective and responsible use across the business. • Architect and deliver workflow automation and application integration solutions, connecting platforms to eliminate manual handoffs and enable data-driven operations across teams. • Own the MDM platform strategy and administration, defining configuration profiles, compliance baselines and device management policies across Mac and Windows endpoints. • Own the end-to-end laptop patching lifecycle, defining patching policy, managing deployment cadences and reporting on endpoint compliance to ensure the fleet remains secure and consistently up to date. • Own and maintain a platform roadmap for the enterprise application portfolio, working with senior stakeholders and department leads to prioritise capability improvements, migrations and new tooling evaluations in line with business strategy. • Provide technical leadership and mentoring within the IT team, acting as a senior point of escalation, sharing expertise across platforms and helping to raise the overall capability of the team. • Ensure the enterprise application portfolio remains compliant with Enfuce’s security policies and relevant regulatory requirements (including ISO 27001, PCI DSS, and DORA), working closely with the Information Security and Compliance team on audits, assessments and evidence gathering.

Role Description We are seeking an Application Engineer to support installation, configuration, and customer enablement of Cadence JedAI and Pulse technologies across diverse customer environments. This role focuses on deploying these tools, integrating them with other Cadence tools, and ensuring stable operation across multiple infrastructure configurations. - Support JedAI and Pulse installations including environment setup, configuration, and enterprise integration. - Configure and validate services, such as: - Index / vector database services - Embedding and reranking services - LLM gateway and API endpoints - Work with customer IT, CAD, and security teams to align deployments with enterprise policies and infrastructure. - Troubleshoot issues across services and logs. - Assist customers with post-install validation, updates to vector databases and models, monitoring, stability, and capacity considerations. - Collaborate with R&D, Product Engineering, and Sales to resolve issues and drive successful adoption. Qualifications - Bachelor’s degree in Electrical Engineering, Computer Engineering, Computer Science, or equivalent experience. - Strong experience with Linux/Windows environments. - Familiarity with containerized applications. - Working knowledge of distributed services and configuration using YAML or similar formats. - Ability to debug issues using logs and service-level metrics. - Experience supporting Cadence EDA tools in a customer-facing AE role. - Clear written and verbal communication skills. Requirements - Experience with Kubernetes concepts (Pods, services, resource allocation). - Exposure to AI/ML infrastructure, inference services, or vector databases. - Familiarity with version control systems, design databases, or PLM-style data governance models. - Familiarity with authentication mechanisms (API keys, tokens, access control). - Experience supporting customer-managed infrastructure environments. Benefits - Paid vacation and paid holidays. - 401(k) plan with employer match. - Employee stock purchase plan. - A variety of medical, dental, and vision plan options. - Incentive compensation: bonus, equity, and benefits.

• Conduct international training sessions for our primtech software solution (online, in-house, or on-site) • Provide technical consulting by analyzing customer workflows, customizing, and configuring our software • Present our software solution to customers and at trade shows • Support our primtech support team • Estimate effort and manage projects

Title: Application Supp Engineer I (Salesforce - 2 roles) Location: Remote, US, 31999 Workplace: 2201 Job Description: Job Id: 9019 Salary Range: $64,000 - $84,000 Job Posting End Date: May 15, 2026 We’ve Got You Under Our Wing We are the duck. We develop and empower our people, cultivate relationships, give back to our community, and celebrate every success along the way. We do it all…The Aflac Way. Aflac, a Fortune 500 company, is an industry leader in voluntary insurance products that pay cash directly to policyholders and one of America's best-known brands. Aflac has been recognized as Fortune’s 50 Best Workplaces for Diversity and as one of World’s Most Ethical Companies by Ethisphere.com. Our business is about being there for people in need. So, ask yourself, are you the duck? If so, there’s a home, and a flourishing career for you at Aflac. Work Designation. Depending on your location within the continental US, this role may be hybrid or remote. - If you live within 50 miles of the Aflac offices located in Columbus, GA or Columbia, SC, this role will be hybrid. This means you will be expected to work in the office for at least 60% of the work week. You will work from your home (within the continental US) for the remaining portion of the work week. Details of this schedule will be discussed with your leadership. - If you live more than 50 miles from the Aflac offices located in Columbus, GA or Columbia, SC, this role will be remote. This means you will be expected to work from your home, within the continental US. If the role is remote, there may be occasions that you are requested to come to the office based on business need. Any requests to come to the office would be communicated with you in advance. What does it take to be successful at Aflac? - Acting with Integrity - Communicating Effectively - Pursuing Self-Development - Serving Customers - Supporting Change - Supporting Organizational Goals - Working with Diverse Populations What does it take to be successful in this role? • Understanding of ITIL concepts and terminology • Proficiency in troubleshooting, using logs and monitoring data • Ability to analyze data sets and generate reports • Understanding the importance of maintaining quality standards • Effective communication with stakeholders at various levels Education & Experience Required - Bachelor's Degree in Computer Science, Information Systems, Business Administration or related field - Zero to 2+ years of application support experience Or an equivalent combination of education and experience Principal Duties & Responsibilities • Respond promptly and professionally to customer inquiries through multiple channels • Troubleshoot and resolve technical issues using logs, monitoring data, and diagnostic tools • Escalate unresolved or complex issues to senior team members or development teams when required • Execute standard operating procedures during incidents to minimize disruption and restore service • Update and maintain operational runbooks and internal knowledge bases with clear, concise information • Document incidents and resolutions in ticketing systems to support knowledge reuse and transparency • Work closely with cross-functional teams, such as developers, infrastructure, and QA, Business units and External Customers to resolve issues • Lead clear communication during active incidents to manage expectations and minimize confusion • Assist in the resolution of deployment issues and apply temporary workarounds when needed • Contribute to internal knowledge sharing through documentation and participation in team sessions • Support training initiatives by sharing best practices and process improvements • Analyze recurring issues to identify root causes and propose process enhancements • Participate in initiatives that improve team efficiency, service quality, and customer satisfaction • Write basic SQL queries to retrieve data for troubleshooting and analysis • Assist with data validation and support reporting requests related to application support • Liaise with stakeholders to understand business impact and urgency, adjusting prioritization to meet service expectations • Performs other duties as required Total Rewards The salary range for this job is $64,000 - $84,000. This range is specific to the job and salary offers consider a wide range of factors that are considered in making compensation decisions, including, but not limited to: education, experience, licensure, certifications, geographic location, and peer compensation. The range has been created in good faith based on information known to Aflac at the time of the posting. At Aflac, it is not typical for an individual to be hired at or near the top of the range for the role to allow for future and continued salary growth, and compensation decisions are dependent on the circumstances of each case. This salary range does not include any potential incentive pay or benefits, however, such information will be provided separately when appropriate. In addition to the base salary, we offer an array of benefits to meet your needs including medical, dental, and vision coverage, prescription drug coverage, health care flexible spending, dependent care flexible spending, Aflac supplemental policies (Accident, Cancer, Critical Illness and Hospital Indemnity offered at no costs to employee), 401(k) plans, annual bonuses, and an opportunity to purchase company stock. On an annual basis, you’ll also be offered 11 paid holidays, up to 20 days PTO to be used for any reason, and, if eligible, state-mandated sick leave (Washington employees accrue 1-hour sick leave for every 40 hours worked) and other leaves of absence, if eligible, when needed to support your physical, financial, and emotional well-being. Aflac complies with all applicable leave laws, including, but not limited to, sick and safe leave, and adoption and parental leave, in all states and localities. Nearest Major Market: Columbus GA