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Leading MDR provider trusted by some of the world’s top brands to expel adversaries, minimize risk, & build resilience.
Technical Support Engineer
Location
United States
Posted
117 days ago
Salary
$81.6K - $118.3K / year
Seniority
Mid Level
Job Description
Technical Support Engineer
Expel
• Ensure that customers’ security technologies and Expel technology are configured correctly and operating properly • Respond quickly to support tickets based on their priority and provide thorough and accurate resolution • Consult with customers on solutions, share best practices, monitor technical implementation, and troubleshoot problems • Work closely with Expel customers and others within Expel to ensure a quick, painless, and complete onboarding • Identify and escalate opportunities for the TSE team to be more proactive in the support • Stay current with the industry and Expel product knowledge • Assist with gathering, analyzing and reporting out on team performance metrics • Rotate on-call duties for support outside of regular business hours
Job Requirements
- 2+ years of professional experience in support roles (e.g. IT support)
- at least 1 year of experience working with security technologies used for detection and response
- Familiarity with the purpose and functionality of detection and response tools both on-prem and cloud (e.g., familiarity with EDR, NDR, SIEMs, CASB etc.)
- Solid understanding of command line and API functionality across a variety of security products, platforms, and cloud environments
- Practiced complex technical problem solving and methodical troubleshooting skills.
Benefits
- unlimited PTO (which we model and encourage)
- work location flexibility
- up to 24 weeks of parental leave
- excellent health benefits
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