Role Description Lead product strategy and own the end-to-end UX for our Order Management platforms — hands-on, from concept to delivery — ensuring every workflow is intuitive, efficient, and built to scale across millions of orders daily. What You'll Do: - You won't just collaborate on UX — you'll drive it. From early discovery through final delivery, you'll personally own the design and usability of our platform, using AI-powered tools to move fast and validate ideas before they reach engineering. - Own the full UX process: user research, journey mapping, information architecture, wireframing, and high-fidelity prototyping. - Conduct merchant and stakeholder interviews to surface pain points and translate findings directly into design decisions. - Build and iterate on prototypes using AI-assisted tools to rapidly explore and validate concepts. - Define and maintain a cohesive design system and interaction patterns across the platform. - Write detailed UX specs, annotated wireframes, and interaction guidelines that engineering can build directly from. - Validate delivered features against UX intent through hands-on QA and usability review. - Establish and track usability metrics — task completion, error rates, time-on-task — and use data to drive continuous improvement. - Own the product roadmap with UX at the center, balancing business priorities with user experience quality. Qualifications - 3+ years in Product Management with demonstrated, hands-on UX ownership — not just collaboration. - Deep expertise in UX principles: information architecture, interaction design, usability heuristics, and accessibility standards. - Proficiency in Figma — including auto layout, component libraries, variables, and prototyping — at a level beyond basic wireframing. - Hands-on experience with AI-powered design tools such as v0, Galileo AI, Uizard, and Relume to accelerate UI generation and iteration. - Ability to use AI assistants (Claude, ChatGPT) to generate user flows, stress-test logic, draft UX copy, and produce specs at speed. - Strong understanding of front-end fundamentals (HTML, CSS, component-based architecture) to communicate precisely with engineers and ensure design fidelity. - Experience conducting usability testing and synthesizing findings into prioritized, actionable improvements. - Familiarity with usability testing tools such as Maze, Hotjar, or FullStory. - Background in B2B and/or eCommerce platforms — understanding complex, data-dense workflows and how to make them feel simple. Requirements - Bonus: Background in UX Design or Frontend Engineering. - Experience building and maintaining design systems from the ground up. - Familiarity with Confluence, Jira, or Portfolio for roadmap and delivery tracking. - Experience with Scaled Agile Framework (SAFe).