• Collaborate with engineering, design, marketing, and stakeholders to define and execute product initiatives • Assist in creating and maintaining product roadmaps aligned with business objectives • Gather and analyze customer feedback, usage data, and market trends to inform product decisions • Conduct competitor and market research to identify opportunities and gaps • Translate requirements into clear user stories, acceptance criteria, and documentation • Support Agile ceremonies including sprint planning, backlog grooming, and retrospectives • Track product performance and help optimize features post-launch • Ensure alignment across teams to deliver meaningful, user-focused outcomes

• Own product execution end-to-end at Saral by turning roadmap into shipped features through deep research, detailed specs, and strong collaboration. • Research problems deeply through customer conversations, competitor analysis, and qualitative insights • Write clear, detailed specs covering user flows, edge cases, and copy • Collaborate closely with design to ensure accurate execution • QA features from a customer perspective before release • Stay close to customers via calls, tickets, and session recordings • Track bugs, feature requests, and sprint progress • Communicate status proactively with internal teams • Own product details that impact user experience and product quality

Role Description Iterable is looking for a Senior Product Manager to define how data moves, lives, and performs across Iterable. You’ll own the vision and roadmap for the full lifecycle of user and event data, from ingestion to intelligent storage to governed, high-performance access. You’ll shape the systems that power both messaging surfaces and Nova AI experiences, ensuring data is fast, reliable, and ready for real-time decisioning. How you will make an impact: - Own the end-to-end user data platform charter: define how user and event data moves from APIs and pipelines into storage, through schema and lifecycle management, and out through query surfaces used by sends, journeys, and AI features—staying focused on core user data infrastructure, not analytics UI or external integrations. - Make ingestion and identity reliable at scale: evolve ingestion APIs and pipelines with clear SLOs, prioritization, and fair-usage limits, and drive a clear identity model so we can safely move users from anonymous to known without duplicates or data loss. - Modernize storage, schemas, and guardrails: lead ES8 and user-store roadmaps, retention and cost work, and turn schema management into a first-class product (field removal, usage heatmaps, structural guardrails) so customers can keep only the data that matters. - Enable Nova and product teams with better data: partner with AI/ML and application teams to define what “AI-ready” means, evolve a centralized query layer with guardrails, and own platform metrics (SLOs, incidents, ES cost, schema health, query coverage) that show the impact of your roadmap. In this role, you'll get to: - Work at the heart of Iterable’s data plane—where decisions about ingestion, storage, schema, and queries shape everything built on top of it. - Make concrete tradeoffs between flexibility and guardrails: when to allow arbitrary payloads vs. when to insist on structure, how much history to keep online, and which queries are too risky to run. - Partner closely with senior engineering leaders on long-horizon decisions about search/index strategy, user stores, SLOs, and cost posture. - Spend time with customers’ data and engineering teams to understand how they actually model users and events today—and reflect that reality in a cleaner, more powerful user data platform. Qualifications - 5+ years of product management experience in B2B SaaS, focused on backend, platform, or data infrastructure products. - Hands-on experience with user and event data systems—for example: ingestion pipelines, identity/alias models, event stores, or large search/document databases (e.g., Elasticsearch). - Strong instincts around APIs and schemas: you’re comfortable reading JSON payloads, thinking through nesting vs. flattening, and managing breaking changes over time. - Familiarity with distributed systems and data infra (Kafka/Pulsar, Redis, relational or NoSQL stores, or search engines) and the tradeoffs around performance, reliability, and cost. - Experience collaborating with AI/ML or data science teams on the data side—feature availability, data quality, semantics—enough to know what really blocks good models and agent behavior. - Strong analytical skills (including SQL) and a habit of using data to drive prioritization and validate impact. - Clear, direct communication; you can explain a data or infra decision to both senior engineers and non-technical stakeholders without jargon for its own sake. Requirements - Bonus points for having worked on a core user-data or messaging platform where profiles, events, and identity resolution were central concepts. - Experience shipping guardrails or cost controls for shared infrastructure (rate limits, query limits, SLOs, or similar). - Experience being part of a major search/storage modernization (e.g., ES migrations, index redesigns, or retention changes). - Background in computer science, data engineering, or a related field that lets you go deep with engineering when needed. Benefits - Paid parental leave - Competitive salaries, meaningful equity, & 401(k) plan - Medical, dental, vision, & life insurance - Balance Days (additional paid holidays) - Fertility & Adoption Assistance - Paid Sabbatical - Flexible PTO - Monthly Employee Wellness allowance - Monthly Professional Development allowance - Pre-tax commuter benefits - Complete laptop workstation

• Own the Vision & Roadmap: Develop and maintain the multi-year global product roadmap for consumables supporting the Environmental Monitoring portfolio, grounded in Voice of Market (VOM), regulatory trends, competitive insights, and financial objectives. • Communicate roadmap strategy, not just features, to executive, commercial, and R&D audiences. • Author Strategic Deliverables: Produce Market Requirements Documents (MRDs), opportunity assessments, and portfolio recommendations that include opportunity sizing, volume and revenue projections, margin impact, required investment, and risk assessment. • Portfolio Optimization: Lead gap analysis, line extensions, rationalization, and end-of-life decisions in collaboration with regional and functional stakeholders. • Short- and Long-Term Planning: Develop 1–3 year tactical plans and contribute to 5–10 year strategic plans in partnership with the Global Product Manager and Senior Manager of Product Management, aligned to Hygiena's financial and strategic objectives. • Serve as the commercial lead in Hygiena's Product Commercialization and Innovation Process, representing customer and market needs across all cross-functional project teams from concept through launch. • Requirements Translation: Author clear Market Requirements Documents (MRDs) and Product Requirements Documents (PRDs) translating market problems into performance claims, validation criteria, and launch readiness specifications. • Cross-Functional Execution: Partner with R&D, Program Management, Manufacturing, Applications, Software, Quality, Regulatory, and Finance from concept through development, validation, scale-up, and commercialization. • Go-to-Market Strategy: Define GTM strategy, value proposition, positioning, packaging, and pricing for new products and major releases; ensure launch readiness across all regions and channels with a formal launch checklist and success criteria. • Product Stewardship: Act as Product Steward for the Environmental Monitoring portfolio, owning lifecycle management and ensuring product quality, compliance, labeling, and documentation remain current throughout the product lifecycle. • Continuous Improvement: Identify and drive cost optimization, reformulation, and continuous improvement initiatives while protecting product performance and customer value. • Supply Chain Collaboration: Partner with Supply Chain, Manufacturing, Quality, Regulatory, and Customer Service to manage product changes, advisory notices, allocations, and obsolescence decisions in a customer-centric manner. • Portfolio Reviews: Lead structured quarterly portfolio reviews, including performance analysis against KPIs, pipeline status, rationalization candidates, and investment trade-off recommendations. • Enablement Tools: Develop and maintain a portfolio of sales enablement assets including presentations, competitor battlecards, objection-handling guides, ROI calculators, application notes, and digital content tailored to priority buyer personas and regions. • Sales Training: Train and certify global sales, technical sales, distributors, and customer-facing teams on portfolio value proposition, key differentiators, and competitive response strategies. Maintain a living training curriculum. • Customer Engagements: Support key customer engagements, demonstrations, evaluations, and contract negotiations as the commercial and product subject-matter expert (SME). • Campaign Collaboration: Partner with Marketing to design, execute, and measure demand generation campaigns and programs that drive awareness, trial, adoption, and market share gain in target segments. Leverage CRM data to track lead-to-close effectiveness. • Buyer Persona Development: Build and maintain structured buyer and user persona profiles (e.g., QA managers, lab directors, grain and feed operators, regulatory auditors) using jobs-to-be-done (JTBD) methodology, documenting workflows and buying criteria. • Voice of Market (VOM): Plan and execute ongoing VOM activities—customer interviews, field visits, surveys, advisory panels, and industry conference participation to identify, validate, and prioritize unmet market needs before product decisions are made. • Market Modeling: Maintain quantified market models for priority segments, including TAM/SAM/SOM sizing, growth rates, share estimates, pricing corridors, and key competitor landscapes. • Regulatory Monitoring: Track global regulations impacting environmental testing (e.g., FSMA, FALCPA, EU FIR 1169/2011, Codex Alimentarius, USDA/FDA guidance) and translate regulatory shifts into actionable product and portfolio requirements. • Competitive Intelligence Process: Own the structured competitive intelligence process for the Environmental Monitoring portfolio. Maintain up-to-date win/loss analysis, competitor offering profiles, claims, pricing, and positioning using standardized tools accessible to the sales team. • Battlecard Management: Establish and manage a living battlecard system that enables sales teams to access and contribute competitive insights; conduct quarterly win/loss reviews to inform strategy. • Pricing Strategy: Determine global list pricing, discount frameworks, and regional pricing corridors in collaboration with Sales, Finance, and regional teams to meet growth and margin objectives. Apply value-based pricing principles aligned with quantified customer outcomes. • Promotional & Contract Structures: Support pricing strategy decisions including promotional constructs and contract structures for key accounts and strategic partners. • KPI Ownership: Define, track, and report on portfolio KPIs including revenue, gross margin, ASP trends, new product adoption rate, forecast accuracy, on-time-to-launch, market share, and customer NPS. Use CRM, ERP, and market data to diagnose performance drivers. • Data-Driven Decisions: Leverage data from CRM (e.g., Salesforce), ERP, and third-party market sources to diagnose performance drivers, identify risks and opportunities, and prioritize actions with quantified business impact. • Executive Communication: Prepare and present clear, data-driven portfolio reviews, business cases, and recommendations to leadership and cross-functional stakeholders; adapt communication style and depth for audience. • Compliance & Ethics: Ensure compliance with all organizational systems, programs, policies, and relevant legal and regulatory mandates. Carry out all responsibilities with integrity, transparency, and professionalism. • Commercial Due Diligence: Support evaluation of collaborations, licensing, OEM arrangements, and M&A opportunities relevant to the Environmental Monitoring portfolio, including commercial due diligence, opportunity sizing, and competitive fit assessment. • Partner Interface: Serve as a key interface between Hygiena and strategic partners, helping to define joint value propositions, shared roadmaps, and measurable success metrics. • Integration Contributions: Contribute to integration plans and post-deal product and portfolio decisions to maximize value realization and minimize disruption to customers and commercial teams.