• Manage, coach, and train appointment setters and closers. • Build daily activity structures across Instagram, LinkedIn, email, and Slack. • Track team performance and optimize scripts, workflows, and messaging. • Run daily huddles, weekly reviews, and role‑play sessions. • Coordinate with marketing and operations for smooth lead flow. • Implement accountability systems and performance reporting. • Improve sales processes to increase conversions and predictability.

• Own and execute the company operating plan: positioning, pricing, GTM, partnerships, and growth targets. • Translate Estoras Group objectives into measurable quarterly priorities (OKRs / EOS-style rocks). • Drive launch readiness across product, operations, marketing, and support. • Build a roadmap toward scale and (if applicable) future capital events (fund raise / strategic sale). • Oversee the design, development, and deployment of the MGT platform (beta improvements, launch version, iteration cycles). • Ensure product decisions are grounded in customer feedback and marketplace liquidity dynamics. • Run day-to-day operations with a focus on speed, quality, and profitability. • Build and maintain core operating infrastructure: KPI dashboards and weekly reporting, budgeting, forecasting, and cost controls. • Recruit, onboard, and lead a high-performing team across product, sales, customer success, and operations. • Build strong relationships with customers and key supply-side stakeholders. • Deliver cross-functional initiatives on time, within budget, and to spec.

Role Description As Head of Retail, you’ll lead our Scotland, Northern Ireland, Wales and Western England estate of Opticians core stores, bringing company strategy to life through clear plans and strong execution. Reporting to the Director of Retail, Operations, Property & Franchise you’ll drive profit, performance and an outstanding customer experience supported by high‑performing teams. You will also lead our Operations functions of Central Operations and Loss. - Set clear direction for stores and central functions translating strategy into practical plans that deliver strong retail, operations and clinical performance. - Drive profit in line with budgets, optimise costs, improve central processes and ways of working, and reduce performance variance across key KPIs. - Create a culture where an exemplary customer experience sits at the heart of everything we do. - Ensure a consistent customer journey, the highest retail standards, and full compliance with legal, statutory and professional governance requirements. - Work closely with the Retail Leadership Team and other Head of Retail role, OLT, support office partners, influencing decisions to simplify ways of working, increase agility and ensure a strong “frontline obsession” approach. - Build effective relationships with key partners including Scottish, Northern Ireland & Welsh Governments, NHS and wider Boots businesses. Qualifications - Proven experience in leading large, geographically dispersed retail teams, with direct accountability for senior managers. - Experience leading support office teams and operations functions. - Strong commercial capability, with a track record of delivering profit, sales growth and cost control. - Experience working with and through NHS structures and importantly Government and Optical bodies. - Experience driving operational excellence while maintaining high customer and professional standards. - Confident people leader with strong coaching and performance management skills. - Ability to analyse data, identify trends and reduce performance variance across KPIs. - Experience working with HR and employee relations processes. - Comfortable working independently, taking accountability for outcomes and decisions. - Demonstrated ability to translate strategy into clear actions and measurable results. Requirements - Experience in leading transformation or change programmes in retail. - A background in healthcare or regulated retail settings. - Strong networking experience with NHS and local or national health organisations. - Demonstrated success in improving employee engagement and reducing turnover. Benefits - Boots Retirement Savings Plan (up to 12% company contribution). - Generous employee discounts for you and a family member. - Enhanced maternity/paternity/adoption leave pay. - Access to free, 24/7 counselling and support through TELUS Health, our Employee Assistance Programme. Company Description At Boots Opticians, we're proud to be an equal opportunity employer, creating a place where everyone feels welcome, supported, and free to be themselves. We believe that when our people feel valued and included, they thrive. What’s Next? If you’re excited about this opportunity, we’d love to hear from you! Our team will be in touch to let you know the outcome of your application or to arrange next steps. Be brilliant with Boots. #SeeWhatsPossible

Role Description Hit your goals and you’ll have tons of freedom, vacation, incentives and unlimited income and a lot of fun! The Opportunity – Summarized: - You will have a team of about 2 to 4 setters working to supply you high intent, high quality leads daily. Why This Sales Position Over Others: - Unlimited Commissions (No Caps). - Only Speak to well-vetted Qualified Leads. - Products Range From $5,000 to $20,000 (This Means Big Commissions). - Very high earning potential of up to $35,000/month. - Average closer earns about $10,000/month. - You Get to Work From Home or wherever you prefer. - If you hit your goals, there are lucrative bonus opportunities available each quarter. Role Summary – The Day To Day: - Once you’re given 2 weeks worth of hands-on training, you’ll immediately begin receiving leads from the company. - These leads come from a team of setters, each lead has already been highly vetted and a call is booked with you. - Mondays, Wednesdays and Fridays – We do a team-wide meeting & training. - All leads are FRESH (24-72 Hours). - Expect 4 to 8 call bookings a day automatically. - Remainder of time is used to follow-up with past leads. - Provide coaching and training to your team. - Listen to calls and provide feedback to your team to improve performance. - Immediate assistance and help to process sales and manage the CRM. - Hit your goals and take the rest of the month off (if you choose) or keep getting more leads! - You’ll never be asked to cold-call or prospect any leads that have not specifically asked us to call them. - You also have daily support from our team on anything you need. - Our sales cycle is between 1 day and 7 days mostly – This is a fast-paced environment with lots of momentum. Qualifications - Minimum 1 to 2 years of sales experience selling high-ticket products. - Must have sold high ticket coaching, consultations and personal development packages over the phone or something similar. - Must be highly competitive and have an insatiable hunger to WIN. - Excellent time management and organizational skills. - Must be a high performer in high pressure, high stake environment. - Excellent listener who knows how to ask effective probing questions and has the ability to close a sale. - Coaching background and experience is a plus. - Familiarity with Close.com, Infusionsoft, or Salesforce CRM will be a plus. - Ability to multitask, prioritize, and manage time effectively. - Must possess excellent self-confidence, a high degree of customer-orientation, and great tenacity to not just achieve but surpass sales goals. - Must have high integrity and value radical transparency. Requirements - Develop new client enrollment opportunities, nurture the leads given and create an effective follow-up process. - Close your assigned leads in a short sales cycle – 1 day to 3 weeks max. - Use the consultative and challenger sales method to encourage a prospect to move forward. - Follow-up with your leads for 30 days using additional calls, emails, and text messages through our sales platform. - Develop your team and build a strong culture of Accountability. - Inspire leadership and radical focus on results within your team. - Provide ongoing coaching and training to members of your team to help them perform better. - Must attend all team meetings (Monday, Wednesday and Friday). - Perform weekly OKR reviews with the Head of Sales. - Show high integrity in actually enrolling the prospect – you must be able to say no and not sell someone if they are not truly qualified. - Client first mentality – be first to support, offer guidance and care for all leads/clients. - Provide lead quality data back to sales leadership so that marketing can continue to improve their processes. - Record and maintain the lead/opportunity data in Dot Coach’s CRM sales database (CloseI. O.), ensuring its accuracy, currency, and completeness. - Assist and execute all tasks and projects assigned by sales team leadership. - Perform role play daily to continuously sharpen your skills and knowledge. Benefits - High commissions paid on all sales – no caps. - Daily/weekly/monthly incentives for sales – Apple products, vacations and more! - Quarterly bonus for top performers.