About Insight M At Insight M, we combine innovative aerospace systems with advanced data science. Unlike traditional aerospace companies, we sell information, not hardware - we operate our sensors cost-effectively at continental scale to produce novel data streams about pressing global problems. First on our list: spotting hard-to-monitor emissions of methane, a potent greenhouse gas that accelerates climate change. Since starting continuous survey operations in 2018, Insight M has removed methane emissions equal to over 250 million tonnes of CO2e through our work. To put that in perspective, that’s equivalent to over 60 million cars being removed from the roads or shutting down about one hundred and sixty 350 MW coal-fired power plants for a year. That's like planting 4.2 billion urban trees and letting them grow for 10 years. We call that a good start. As a team, we love science and engineering, we love getting our hands dirty with hardware and software, and we love seeing our work make a difference in the real world. We’ve created a diverse, collaborative, supportive, and fun environment based on integrity and treating people right. So no matter your sex, gender, sexual identity, gender identity, race, age, beliefs, sexual orientation, or disabilities, we welcome you and would like to work with you. :-) It’s never boring, it’s always challenging, and we’re usually laughing. A note of encouragement: If you don't meet 100% of the qualifications below, you should still seriously consider applying. Studies show that you can still be considered for a role if you meet just 50% of the role's requirements. A few important facts about working at Insight M: - We provide health, dental, and vision insurance, including subsidized coverage for dependents, with HSA and FSA options. We have a 401K, short-term and long-term disability, life insurance, an Employee Assistance Program, and more perks. - We think death-march hours are a bad way to run a company. We expect something approximating a 40-hour workweek, but mostly we just care that your work gets done. No, really. (Full disclosure: we occasionally put in some extra hours during crunch periods, but that is the exception, not the norm). - We do not track vacation time, nor do we have set hours to be in the office. Instead, we encourage taking real vacations, mental health days, leaving early to pick up the kids, working from home, time-shifting commutes, staying home when you're sick, ducking out to the gym - we believe work time should be flexible. - Aside from hardware and flight operations, and some go-to-market roles, we have transitioned to 100% remote work and plan to continue having remote positions in perpetuity. (We love it when kids make a cameo in a video call.) Insight M is an equal-opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Insight M makes hiring decisions based solely on qualifications, merit, and business needs at the time.

Who we are Bowery Valuation is one of the leading startups in the emerging world of real estate tech and the only company of its kind in the commercial real estate appraisal space. We are also the first-ever venture capital-backed commercial appraisal firm, having raised over $80MM.  Powered by big data, advanced technology, and extensive expertise, Bowery is redefining the entire commercial appraisal space. Inside Bowery, we’re a people-forward company dedicated to providing a productive and inspiring working culture. We are a collection of hard-working and enthusiastic types focused on building great teams to support great work. We balance our dedication to success with a commitment to gratitude, kindness, and a team-first attitude. Who You Are Requirements & Qualifications At least+ 7 years of appraisal experience A minimum of 3 years of independently producing appraisal reports for review Must have state licensure; MAI is a plus Advanced market knowledge of multiple asset types Bachelor’s degree Desire to work in a fast-paced, entrepreneurial environment where you can play a critical role in the ongoing growth of a ground-breaking, real estate technology transaction platform Strong analytical abilities & customer service focus A self-starter mentality and experience taking ownership of projects with limited direction Ability to thrive in a low-ego, highly-collaborative work environment Excellent written and verbal communication skills Excellent time management and organization skills, as well as the ability to execute on multiple projects with overlapping timelines Perks & Benefits Generous Vacation Yearly $2,000 Learning & Development stipend Medical and dental employer-supported coverage Access to additional group rate insurance options including Life, STD, LTD, and Accident Commuter benefits Company events Stock options 8 weeks of Parental Leave 401k We're an equal-opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status

We are seeking a motivated and customer-focused Remote Live Chat Agent to provide real-time support to customers through our online chat platform. In this role, you will assist customers with product inquiries, order issues, troubleshooting, and general support while delivering a positive and professional customer experience. This position requires strong written communication skills, the ability to multitask efficiently, and the discipline to work independently in a remote environment. Key Responsibilities Customer Interaction •    Respond promptly to customer inquiries via live chat. •    Provide accurate information regarding products, services, billing, and policies. •    Troubleshoot and resolve basic customer concerns. •    Escalate complex issues to appropriate departments when necessary. •    Maintain a professional and empathetic tone in all interactions. Performance & Productivity •    Manage multiple chat conversations simultaneously. •    Meet key performance indicators (KPIs), including: •    First response time •    Average handle time •    Customer satisfaction (CSAT) •    Resolution rate •    Follow company guidelines and quality standards. Documentation & Systems •    Accurately document customer interactions in CRM systems. •    Update customer records and track recurring issues. •    Identify trends and provide feedback to supervisors. Required Qualifications Preferred Qualifications •    Experience with live chat software (Zendesk, Intercom, Freshdesk, LiveChat, etc.). •    Previous remote work experience. •    Basic technical troubleshooting knowledge. •    Sales or upselling experience. •    Multilingual skills are a plus. Core Competencies •    Strong written communication •    Time management •    Attention to detail •    Problem-solving skills •    Customer-focused mindset •    Ability to work independently •    Adaptability in a fast-paced environment Work Schedule •    Flexible scheduling may be available. •    Some evening, weekend, or holiday availability may be required depending on business needs. Compensation & Benefits (Customize as needed) •    Competitive hourly rate or salary •    Performance-based bonuses •    Paid training •    Growth and advancement opportunity

• Collaborate with Zendesk Account Executives, pre-sales teams, and partners to identify and pursue sales opportunities. • Engage with vendors and delivery partners to align on best practices and sales strategies. • Assist with running customer discovery calls and managing deal progress across the territory. • Partner with AWS and Amazon Connect AEs to work backwards from customer requirements. • Run regular forecast cadences with regional teams and the Zendesk for Contact Center leadership. • Coordinate with pre-sales teams to deliver tailored value propositions aligned with customer needs. • Advocate for continuous improvement and innovation with customers by staying ahead of industry trends and emerging technologies. • Represent Zendesk for Contact Center at regional events and conferences.