Promec Plumbing and Heathing
Remote Jobs
Promec Plumbing & Heating is a professional plumbing, heating, and mechanical services company based in Coquitlam, British Columbia, Canada. The business serves residential, commercial, and strata (multi-unit) clients throughout Coquitlam and the surrounding Tri-Cities area.  • Industry Experience: The company brings more than 25 years of combined experience in plumbing, heating, drainage, and HVAC systems, though an exact establishment year isn’t publicly listed on their site.  • Core Services: They provide comprehensive services including: • Plumbing: Leak repairs, repiping, fixture installations, sewer line repair.  • Heating & HVAC: Furnace and boiler servicing, water heater and tankless system installation, air conditioning and heat pump support.  • Drainage: Drain cleaning, high-definition sewer camera inspections, drain repiping.  • Approach & Values: The company emphasizes reliability, honesty, quality workmanship, and safety. Transparent communication and long-lasting solutions are central to how they operate.  • Client Focus: Promec works with homeowners, property managers, businesses, and strata councils, offering both routine repairs and full system installations or upgrades.  • Local Reputation: Locally, they’re known for professional service, punctual response times, and clear client communication.  In summary, Promec Plumbing & Heating is a seasoned mechanical service provider in British Columbia with a broad range of plumbing and heating expertise, a strong local reputation, and a focus on quality and customer satisfaction
1 Jobs
live chat agent
Promec Plumbing and HeathingPromec Plumbing & Heating is a professional plumbing, heating, and mechanical services company based in Coquitlam, British Columbia, Canada. The business serves residential, commercial, and strata (multi-unit) clients throughout Coquitlam and the surrounding Tri-Cities area.  • Industry Experience: The company brings more than 25 years of combined experience in plumbing, heating, drainage, and HVAC systems, though an exact establishment year isn’t publicly listed on their site.  • Core Services: They provide comprehensive services including: • Plumbing: Leak repairs, repiping, fixture installations, sewer line repair.  • Heating & HVAC: Furnace and boiler servicing, water heater and tankless system installation, air conditioning and heat pump support.  • Drainage: Drain cleaning, high-definition sewer camera inspections, drain repiping.  • Approach & Values: The company emphasizes reliability, honesty, quality workmanship, and safety. Transparent communication and long-lasting solutions are central to how they operate.  • Client Focus: Promec works with homeowners, property managers, businesses, and strata councils, offering both routine repairs and full system installations or upgrades.  • Local Reputation: Locally, they’re known for professional service, punctual response times, and clear client communication.  In summary, Promec Plumbing & Heating is a seasoned mechanical service provider in British Columbia with a broad range of plumbing and heating expertise, a strong local reputation, and a focus on quality and customer satisfaction
We are seeking a motivated and customer-focused Remote Live Chat Agent to provide real-time support to customers through our online chat platform. In this role, you will assist customers with product inquiries, order issues, troubleshooting, and general support while delivering a positive and professional customer experience. This position requires strong written communication skills, the ability to multitask efficiently, and the discipline to work independently in a remote environment. Key Responsibilities Customer Interaction • Respond promptly to customer inquiries via live chat. • Provide accurate information regarding products, services, billing, and policies. • Troubleshoot and resolve basic customer concerns. • Escalate complex issues to appropriate departments when necessary. • Maintain a professional and empathetic tone in all interactions. Performance & Productivity • Manage multiple chat conversations simultaneously. • Meet key performance indicators (KPIs), including: • First response time • Average handle time • Customer satisfaction (CSAT) • Resolution rate • Follow company guidelines and quality standards. Documentation & Systems • Accurately document customer interactions in CRM systems. • Update customer records and track recurring issues. • Identify trends and provide feedback to supervisors. Required Qualifications Preferred Qualifications • Experience with live chat software (Zendesk, Intercom, Freshdesk, LiveChat, etc.). • Previous remote work experience. • Basic technical troubleshooting knowledge. • Sales or upselling experience. • Multilingual skills are a plus. Core Competencies • Strong written communication • Time management • Attention to detail • Problem-solving skills • Customer-focused mindset • Ability to work independently • Adaptability in a fast-paced environment Work Schedule • Flexible scheduling may be available. • Some evening, weekend, or holiday availability may be required depending on business needs. Compensation & Benefits (Customize as needed) • Competitive hourly rate or salary • Performance-based bonuses • Paid training • Growth and advancement opportunity
