This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description - Proactively grow the specialty pharmacy patient population by making outbound phone calls to eligible patients and enrolling them with Shields Partner Pharmacy. - Educate patients on the services offered by the Shields Specialty Pharmacy Program. - Protect Shields values by keeping information confidential. - Communicate with patients over the phone and provide them the compelling reason why the Shields Partner Pharmacy program is superior to any other comprehensive pharmacy care model. - Access patient's EMR and review chart notes prior to outbound call to ensure familiarity with patient's condition and situation. - Identify medications requiring special storage and/or handling such as hazardous medications and/or refrigerated medication. - Identify supplies necessary for select medications such as sharps containers, needles/syringes, alcohol swabs, and band-aids. - Ability to be flexible on shift times: (typical shift times: M-F: 8:30AM to 4:30PM or 12:00PM to 8:00PM // flexibility with occasional Sat: 11:00AM-4:00PM). - Opportunity to become nationally certified PTCB or ExCPT within 6 months of hire via Shields classes (included as part of employee training). - Perform other duties as assigned. Qualifications - Ability to verbally communicate a compelling reason why patients should use Shields pharmacy. - Strong verbal communication and phone skills. - Enjoys talking with patients and can empathize with their situation. - Proactively engaging patients telephonically. - Ability to quickly build rapport and relate with patients over the phone. - Self-motivation and ability to work effectively in an independent environment with a focus on patient advocacy. - Excellent communication, organizational, and prioritization skills. - Attention to detail. - Ability to learn new processes and implement them quickly. - Results-oriented with a positive outlook. - A clear focus on high quality. - Proficient in Microsoft Office particularly Excel, Word, and Outlook. - Prior customer service experience / outbound call experience. Requirements - Nationally certified from PTCB or equivalent is strongly preferred but not required. - Should licensure need to be obtained, the applicant will commit to obtaining the required licensure within a mutually agreed upon timeframe. - Continued employment is contingent upon meeting these requirements. - 0-1 years' experience as a Pharmacy Technician or related experience. - High school diploma or GED required; Bachelor's Degree or PTCB/ExCPT License is strongly preferred. Company Description

• Make 200+ outbound dials per day to prospects in the dental, chiropractic, and medical spaces • Maintain 3–4 hours of daily talk time • 70%+ Appointment show rates • Follow proven scripts and customize them when needed to drive appointments • Clearly communicate our offer and value prop to business owners and office managers • Book qualified appointments directly into client calendars • Track performance in our CRM and contribute to a competitive, high-accountability culture • Handle objections with confidence and clarity—this is a high-rejection environment • Collect credit card details over the phone when required • Operate during U.S. business hours, from a fully equipped home office with reliable internet and backup power

• Make 200+ outbound dials per day to prospects in the dental, chiropractic, and medical spaces • Maintain 3–4 hours of daily talk time • 70%+ Appointment show rates • Follow proven scripts and customize them when needed to drive appointments • Clearly communicate our offer and value prop to business owners and office managers • Book qualified appointments directly into client calendars • Track performance in our CRM and contribute to a competitive, high-accountability culture • Handle objections with confidence and clarity—this is a high-rejection environment • Collect credit card details over the phone when required • Operate during U.S. business hours, from a fully equipped home office with reliable internet and backup power

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description The Contact Center Opener Representative's responsibility is to support the team in all administrative tasks required to successfully meet all sales and development efforts. The Contact Center Representative will support all business development initiatives from initial lead generation to sales close with the goal of achieving all company objectives. The ideal candidate is results oriented, mission driven and thrives in a rapidly evolving environment. Qualifications - High school education required; bachelor's degree preferred. - Combination of relevant work experience and education may be considered as an alternative to a degree. - Experience in business-to-business sales support with a proven track record in sales support and lead generation. - Experience in the behavioral health/substance abuse field is preferred. - Must be able to work and communicate well with people. - Adaptable and able to accept changes quickly and easily. - Willingness to address conflict appropriately. - Excellent customer service and communication skills. - Motivation, perseverance, and determination are must haves. - Proficient in time management and personal organization. - Attention to detail, follow-through, and accountability. - Aptitude for research and analysis. - Basic computer skills required; knowledge of Microsoft Office Suite and web-based products is a bonus. Requirements - Routine mobility to include standing, stooping, bending, lifting, walking, and running. - Regularly required to sit and work at a phone/computer workstation. - Ability to lift up to 30lbs. - High moral and ethical values. - Willingness to be open to learning and growing. - Articulate, with interpersonal skills to work as an integral part of a team. - Must possess appropriate references. - Appropriate interpersonal/personal boundaries. - Maturity of judgment and behavior. - Ability to remain flexible to accommodate changes in work schedule. - Adapts effectively to new situations. - De-escalation talking techniques. Benefits - Possess a strong understanding of deliverable services, competition in the industry and positioning in the market. - Help manage a robust sales pipeline in Salesforce.com opening and qualifying leads and opportunities. - Maintain the database by inputting data in a timely and relevant fashion. - Support business outreaches designed to generate business opportunities. - Respond to business inquiries in a friendly and informative manner; build and maintain relationships with current and potential business partners. - Screen and qualify potential leads. - Convert cold leads into warm opportunities for Business Development Managers. - Schedule and coordinate appointments for Business Development Managers. - Assist with screening all potential clients using Kipu EMR. - Protect organization's value by keeping information confidential. - Actively participates in APN Objectives and Key Results. - Supports other strategic measures to meet larger organizational and departmental goals.