• Collaborate with Zendesk Account Executives, pre-sales teams, and partners to identify and pursue sales opportunities. • Engage with vendors and delivery partners to align on best practices and sales strategies. • Assist with running customer discovery calls and managing deal progress across the territory. • Partner with AWS and Amazon Connect AEs to work backwards from customer requirements. • Run regular forecast cadences with regional teams and the Zendesk for Contact Center leadership. • Coordinate with pre-sales teams to deliver tailored value propositions aligned with customer needs. • Advocate for continuous improvement and innovation with customers by staying ahead of industry trends and emerging technologies. • Represent Zendesk for Contact Center at regional events and conferences.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description - Proactively grow the specialty pharmacy patient population by making outbound phone calls to eligible patients and enrolling them with Shields Partner Pharmacy. - Educate patients on the services offered by the Shields Specialty Pharmacy Program. - Protect Shields values by keeping information confidential. - Communicate with patients over the phone and provide them the compelling reason why the Shields Partner Pharmacy program is superior to any other comprehensive pharmacy care model. - Access patient's EMR and review chart notes prior to outbound call to ensure familiarity with patient's condition and situation. - Identify medications requiring special storage and/or handling such as hazardous medications and/or refrigerated medication. - Identify supplies necessary for select medications such as sharps containers, needles/syringes, alcohol swabs, and band-aids. - Ability to be flexible on shift times: (typical shift times: M-F: 8:30AM to 4:30PM or 12:00PM to 8:00PM // flexibility with occasional Sat: 11:00AM-4:00PM). - Opportunity to become nationally certified PTCB or ExCPT within 6 months of hire via Shields classes (included as part of employee training). - Perform other duties as assigned. Qualifications - Ability to verbally communicate a compelling reason why patients should use Shields pharmacy. - Strong verbal communication and phone skills. - Enjoys talking with patients and can empathize with their situation. - Proactively engaging patients telephonically. - Ability to quickly build rapport and relate with patients over the phone. - Self-motivation and ability to work effectively in an independent environment with a focus on patient advocacy. - Excellent communication, organizational, and prioritization skills. - Attention to detail. - Ability to learn new processes and implement them quickly. - Results-oriented with a positive outlook. - A clear focus on high quality. - Proficient in Microsoft Office particularly Excel, Word, and Outlook. - Prior customer service experience / outbound call experience. Requirements - Nationally certified from PTCB or equivalent is strongly preferred but not required. - Should licensure need to be obtained, the applicant will commit to obtaining the required licensure within a mutually agreed upon timeframe. - Continued employment is contingent upon meeting these requirements. - 0-1 years' experience as a Pharmacy Technician or related experience. - High school diploma or GED required; Bachelor's Degree or PTCB/ExCPT License is strongly preferred. Company Description

• Make 200+ outbound dials per day to prospects in the dental, chiropractic, and medical spaces • Maintain 3–4 hours of daily talk time • 70%+ Appointment show rates • Follow proven scripts and customize them when needed to drive appointments • Clearly communicate our offer and value prop to business owners and office managers • Book qualified appointments directly into client calendars • Track performance in our CRM and contribute to a competitive, high-accountability culture • Handle objections with confidence and clarity—this is a high-rejection environment • Collect credit card details over the phone when required • Operate during U.S. business hours, from a fully equipped home office with reliable internet and backup power

• Make 200+ outbound dials per day to prospects in the dental, chiropractic, and medical spaces • Maintain 3–4 hours of daily talk time • 70%+ Appointment show rates • Follow proven scripts and customize them when needed to drive appointments • Clearly communicate our offer and value prop to business owners and office managers • Book qualified appointments directly into client calendars • Track performance in our CRM and contribute to a competitive, high-accountability culture • Handle objections with confidence and clarity—this is a high-rejection environment • Collect credit card details over the phone when required • Operate during U.S. business hours, from a fully equipped home office with reliable internet and backup power