• Own the "understanding" phase of the product lifecycle, identifying user pain points and business opportunities before any solution is designed. • Plan and conduct qualitative interviews and quantitative studies to gather actionable insights. • Lead user testing and interview sessions to validate hypotheses and prototypes directly with B2B clients. • Transform raw data into UX artifacts such as User Journey Maps, Personas, and Service Blueprints to guide the development team. • Manage the full design cycle for new features, from initial sketches and wireframes to high-fidelity prototypes. • Analyze existing functionalities and propose UX improvements to reduce friction and enhance user efficiency. • Produce high-fidelity screens and detailed specifications in Figma, ensuring the development team has everything needed for precise implementation. • Build interactive prototypes to test usability and communicate complex flows to stakeholders. • Partner with Product, Business, Customer Success, and Engineering teams to ensure design solutions align with technical constraints and business goals.

• Lead the re-architecture and consolidation of two existing websites into a single, scalable platform • Audit the content and structure across both existing websites • Develop a unified site map and navigation architecture • Define a scalable page hierarchy and content categorization framework • Create wireframes for key page templates • Establish URL structure, internal linking strategy, and heading hierarchy optimized for SEO • Advise on Generative Engine Optimization (GEO) best practices • Collaborate with in-house creative designer

Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without any hidden fees or compounding interest. Product Design at Affirm drives business success by exceeding user’s expectations. We are guided by core experience principles: - Anything, Everywhere: We quickly and reliably enable our customers to transact, anywhere they need it. We empower them to shop and pay how and when they want. - Intelligently Anticipate: We simplify customers’ decision-making by showing them where to go. - Refreshingly Honest: We build trust and always do the right thing. It’s on us to deliver honesty and simplicity in our experiences. - Brief, Personal, and Brilliant: Our customer’s experience gets better as they use Affirm, and we can provide exceptional value. - Reaffirm: Recognize, celebrate, and create joy so that customers consistently choose Affirm again and again. We are a collaborative, remote-first team that is driven, highly skilled, and humble. We are looking for an experienced Senior Product Designer to join our team to drive the quality, adoption, and scalability of our visual language across our consumer and merchant products. The Design Systems team is a small group of systems thinkers and connectors focused on the cohesive strategy of building, scaling, maturing, and improving our Design System. What You’ll Do - System Evolution: Take ownership of core component libraries. You will drive the design, specification, and maintenance of complex UI components, ensuring they meet the highest standards of craft and usability. - Visual Quality & Craft: Lead by example in visual refinement. You will ensure that every component—from buttons to complex data tables—is polished, accessible, and aligned with our brand identity. - Technical Partnership: Work closely with engineering partners to translate design intent into code. You will help define component APIs and ensure the "coded" reality matches the "designed" vision. - Documentation & Guidance: Create clear, actionable documentation. You will make it easy for product teams to adopt the system by writing comprehensive usage guidelines and "do’s and don’ts." - Adoption Support: Act as a dedicated partner to product squads. You will help unblock other designers, review their usage of the system, and gather feedback to improve our tools. - Token Management: Help manage and expand our design token architecture, ensuring consistent application of color, typography, and spacing across platforms (Web, iOS, Android). - Accessibility: Audit and improve components for accessibility (WCAG), ensuring our system enables inclusive experiences by default. What We Look ForSystems Expertise & Craft - Figma Mastery: You are an expert in modern Figma workflows (Auto-layout, Components, Variants, Properties). You know how to build libraries that are easy for others to use. - Pattern Definition: You can look at a messy set of inconsistencies and synthesize them into a clean, reusable pattern. - Technical Literacy: You have a strong grasp of how designs are implemented in code (HTML/CSS/React/Mobile) and can communicate effectively with developers about constraints and trade-offs. - Visual Excellence: Strong visual design skills with an eye for typography, layout, and hierarchy. You care about the details. Leadership & Collaboration - Experience: 6+ years of product design experience, with a strong portfolio showcasing Design Systems work. - Communication: You can clearly articulate the "why" behind your design decisions to stakeholders and engineers. - Proactive Mindset: You identify gaps in the system and propose solutions without waiting to be asked. - Mentorship: You enjoy helping other designers improve their craft and understanding of systems thinking. - Adaptability: You are comfortable working in a fast-paced environment where priorities may shift, and you can balance "perfect" system design with the immediate needs of the business. Pay Grade - L Equity Grade - 6 Employees new to Affirm typically come in at the start of the pay range. Affirm focuses on providing a simple and transparent pay structure which is based on a variety of factors, including location, experience and job-related skills. Base pay is part of a total compensation package that may include monthly stipends for health, wellness and tech spending, and benefits (including 100% subsidized medical coverage, dental and vision for you and your dependents). In addition, the employees may be eligible for equity rewards offered by Affirm Holdings, Inc. (parent company). Canada base pay range per year: $125,000 - $175,000 This posting is for an existing vacancy LI-Remote Affirm is proud to be a remote-first company! The majority of our roles are remote and you can work almost anywhere within the country of employment. Affirmers in proximal roles have the flexibility to work remotely, but will occasionally be required to work out of their assigned Affirm office. A limited number of roles remain office-based due to the nature of their job responsibilities. We’re extremely proud to offer competitive benefits that are anchored to our core value of people come first. Some key highlights of our benefits package include: - Health care coverage - Affirm covers all premiums for all levels of coverage for you and your dependents - Flexible Spending Wallets - generous stipends for spending on Technology, Food, various Lifestyle needs, and family forming expenses - Time off - competitive vacation and holiday schedules allowing you to take time off to rest and recharge - ESPP - An employee stock purchase plan enabling you to buy shares of Affirm at a discount We believe It’s On Us to provide an inclusive interview experience for all, including people with disabilities. We are happy to provide reasonable accommodations to candidates in need of individualized support during the hiring process. [For U.S. positions that could be performed in Los Angeles or San Francisco] Pursuant to the San Francisco Fair Chance Ordinance and Los Angeles Fair Chance Initiative for Hiring Ordinance, Affirm will consider for employment qualified applicants with arrest and conviction records. By clicking "Submit Application," you acknowledge that you have read Affirm's Global Candidate Privacy Notice and hereby freely and unambiguously give informed consent to the collection, processing, use, and storage of your personal information as described therein.

Role Description The purpose of this request is to acquire a resource to work alongside existing Leads, User Experience Design (UX) and Customer Experience (CX), to consult with product teams, clinical leads and target users to gather in-depth qualitative and quantitative insights that can be used to drive intuitive and efficient product design experiences that help ease the burden on providers. Qualifications - Extensive experience with User experience (UX) design for complex web sites and applications (6+ years) - Proven experience with information architecture (IA), interaction design (wireframing and prototyping), and visual UI design (hi-fidelity mockups) - Proven experience with User experience (UX) research methodologies and conducting research-related activities, including interviews, usability testing, and surveys - Experience developing personas and customer/user journey maps - Extensive experience with research planning and participant recruitment - Highly proficient in performing thematic analysis and compiling insights reports with prioritized recommendations to drive product design decisions and roadmaps - Strong task flow analysis skills and ability to generate current and future-state user flows - Experience developing and managing surveys and other user feedback mechanisms - Documented experience with Usability or Heuristic Evaluations - Excellent knowledge of WCAG 2.1 and/or AODA and experience with compliance testing - Must have strong facilitation skills and experience leading client workshops remotely - Comfortable working in a complex, highly regulated environment - Strong facilitation and communication skills - Experienced with Adobe XD and/or Figma Requirements - Work closely with the other Leads, Experience Design and Senior Manager, Experience Design (UX) to understand strategic direction and priorities - Consult with business, technical, CX team, clinical leads and users to gain a deep understanding of the user needs, the issues to solve, the existing workflows, and the technical constraints - Communicate with - and provide guidance to - internal teams, external partners and vendors on UX deliverables - Perform heuristic evaluations of existing products to determine gaps and opportunities - Conceive, plan and conduct iterative UX research (ex: user interviews, focus groups, surveys) and perform thematic analysis to translate user feedback into actionable insights and prioritized recommendations - Leverage user data and user-centred design to build out product taxonomies, IA, sitemaps, user flows, UI content, customer journey maps, wireframes, prototypes and mockups - Iterate on design and functionality by performing usability testing to ensure the delivery of effective, user-friendly experiences and visually appealing interfaces for clinical and patient-facing web sites and applications - Conduct iterative design reviews with product teams and partners for feedback and clarity - Perform end-to-end validation of screens to ensure compliance with UX/UI specifications and AODA (WCAG Level AA) guidelines and work with business, technical teams and vendors to address defects - Provide regular status updates to the product team, UX Lead, and Senior Manager, Experience Design (UX) on progress and blockers - Other duties as assigned by management Benefits - A professional accreditation or certification in User Experience (UX) - Experience working on complex programs with multiple workstreams - Extensive experience as a UX designer, designing complex digital products and services across various devices and screen resolutions - Relevant experience in planning and recruiting for user research studies, including managing screeners, agreements and honorariums - Ability to collaborate with business teams to gather requirements and translate them into intuitive, user-centric solutions - Experience in translating user insights into sitemaps, user flows, user journey maps, concepts/wireframes, mock-ups and prototypes - Experience with designing AODA (WCAG Level AA) compliant experiences, including performing AODA audits/testing - Expertise consulting on UX and UI best practices, AODA and inclusive design - Experience working with technical teams to understand the limitations and appropriate use of web development technologies and clearly communicate design decisions - Experience working with Adobe Acrobat to develop complex, fillable PDF forms - Strong analytical and problem-solving skills and ability to devise simple, efficient solutions - A team player with a reputation for meeting deadlines, managing competing priorities and maintaining client relationships - Excellent communication skills with the ability to advocate for UX research and collaborate with partners at all levels and clearly and effectively communicate design processes, ideas and solutions to team members - Excellent knowledge of Adobe XD and/or Figma design and prototyping tools - Experience with digital whiteboarding tools such as Mural, Miro and/or Figjam - Experience working in a health care setting and/or with digital health solutions - Experience working in the public sector Required Skills / Evaluation Criteria - Experience designing for complex web-based applications across a range of devices: 30 Points - Experience planning and conducting user research (including user interviews, usability testing, heuristic evaluations, and surveys), analyzing feedback and presenting findings: 30 Points - Experience creating user flows, journey maps, wireframes, prototypes and mock-ups: 20 Points - Hands-on experience designing for AODA/WCAG 2.1 Level AA compliance (or higher): 10 Points - Experience working with Adobe Acrobat: 5 Points - Experience with Adobe XD and Figma: 5 Points Deliverables - For the following Pb4P-related workstreams: eReferral/Standardized Referral Forms (SRF) and Central Intake - Research plans - Comparative analysis - Personas - User interviews - Current and future state user flows - User journey maps - List of assumptions for validation - Survey development, analysis and findings report with prioritized recommendations - Heuristic evaluation and report with prioritized recommendations - Usability testing, recruitment, facilitation, thematic analysis and insights reports with prioritized recommendations - Workshop planning and facilitation - Product design wireframes and final mockups - Developing and editing complex, fillable and accessible PDF forms - Draft UI copy decks and translation coordination - AODA audit report with list of prioritized defects - Regular status reports to leadership