Role Description The purpose of this request is to acquire a resource to work alongside existing Leads, User Experience Design (UX) and Customer Experience (CX), to consult with product teams, clinical leads and target users to gather in-depth qualitative and quantitative insights that can be used to drive intuitive and efficient product design experiences that help ease the burden on providers. Qualifications - Extensive experience with User experience (UX) design for complex web sites and applications (6+ years) - Proven experience with information architecture (IA), interaction design (wireframing and prototyping), and visual UI design (hi-fidelity mockups) - Proven experience with User experience (UX) research methodologies and conducting research-related activities, including interviews, usability testing, and surveys - Experience developing personas and customer/user journey maps - Extensive experience with research planning and participant recruitment - Highly proficient in performing thematic analysis and compiling insights reports with prioritized recommendations to drive product design decisions and roadmaps - Strong task flow analysis skills and ability to generate current and future-state user flows - Experience developing and managing surveys and other user feedback mechanisms - Documented experience with Usability or Heuristic Evaluations - Excellent knowledge of WCAG 2.1 and/or AODA and experience with compliance testing - Must have strong facilitation skills and experience leading client workshops remotely - Comfortable working in a complex, highly regulated environment - Strong facilitation and communication skills - Experienced with Adobe XD and/or Figma Requirements - Work closely with the other Leads, Experience Design and Senior Manager, Experience Design (UX) to understand strategic direction and priorities - Consult with business, technical, CX team, clinical leads and users to gain a deep understanding of the user needs, the issues to solve, the existing workflows, and the technical constraints - Communicate with - and provide guidance to - internal teams, external partners and vendors on UX deliverables - Perform heuristic evaluations of existing products to determine gaps and opportunities - Conceive, plan and conduct iterative UX research (ex: user interviews, focus groups, surveys) and perform thematic analysis to translate user feedback into actionable insights and prioritized recommendations - Leverage user data and user-centred design to build out product taxonomies, IA, sitemaps, user flows, UI content, customer journey maps, wireframes, prototypes and mockups - Iterate on design and functionality by performing usability testing to ensure the delivery of effective, user-friendly experiences and visually appealing interfaces for clinical and patient-facing web sites and applications - Conduct iterative design reviews with product teams and partners for feedback and clarity - Perform end-to-end validation of screens to ensure compliance with UX/UI specifications and AODA (WCAG Level AA) guidelines and work with business, technical teams and vendors to address defects - Provide regular status updates to the product team, UX Lead, and Senior Manager, Experience Design (UX) on progress and blockers - Other duties as assigned by management Benefits - A professional accreditation or certification in User Experience (UX) - Experience working on complex programs with multiple workstreams - Extensive experience as a UX designer, designing complex digital products and services across various devices and screen resolutions - Relevant experience in planning and recruiting for user research studies, including managing screeners, agreements and honorariums - Ability to collaborate with business teams to gather requirements and translate them into intuitive, user-centric solutions - Experience in translating user insights into sitemaps, user flows, user journey maps, concepts/wireframes, mock-ups and prototypes - Experience with designing AODA (WCAG Level AA) compliant experiences, including performing AODA audits/testing - Expertise consulting on UX and UI best practices, AODA and inclusive design - Experience working with technical teams to understand the limitations and appropriate use of web development technologies and clearly communicate design decisions - Experience working with Adobe Acrobat to develop complex, fillable PDF forms - Strong analytical and problem-solving skills and ability to devise simple, efficient solutions - A team player with a reputation for meeting deadlines, managing competing priorities and maintaining client relationships - Excellent communication skills with the ability to advocate for UX research and collaborate with partners at all levels and clearly and effectively communicate design processes, ideas and solutions to team members - Excellent knowledge of Adobe XD and/or Figma design and prototyping tools - Experience with digital whiteboarding tools such as Mural, Miro and/or Figjam - Experience working in a health care setting and/or with digital health solutions - Experience working in the public sector Required Skills / Evaluation Criteria - Experience designing for complex web-based applications across a range of devices: 30 Points - Experience planning and conducting user research (including user interviews, usability testing, heuristic evaluations, and surveys), analyzing feedback and presenting findings: 30 Points - Experience creating user flows, journey maps, wireframes, prototypes and mock-ups: 20 Points - Hands-on experience designing for AODA/WCAG 2.1 Level AA compliance (or higher): 10 Points - Experience working with Adobe Acrobat: 5 Points - Experience with Adobe XD and Figma: 5 Points Deliverables - For the following Pb4P-related workstreams: eReferral/Standardized Referral Forms (SRF) and Central Intake - Research plans - Comparative analysis - Personas - User interviews - Current and future state user flows - User journey maps - List of assumptions for validation - Survey development, analysis and findings report with prioritized recommendations - Heuristic evaluation and report with prioritized recommendations - Usability testing, recruitment, facilitation, thematic analysis and insights reports with prioritized recommendations - Workshop planning and facilitation - Product design wireframes and final mockups - Developing and editing complex, fillable and accessible PDF forms - Draft UI copy decks and translation coordination - AODA audit report with list of prioritized defects - Regular status reports to leadership

Role Description In this role, you will join a global New Verticals team at DoorDash. In New Verticals (NV), we’re building 0→1 products that go far beyond restaurants — from groceries to retail and beyond — and impact the lives of people across the globe. This is a key part of DoorDash’s broader transformation: evolving from a place to order your next meal to the platform that powers all of your everyday needs. New Verticals is a rapidly growing part of the business and central to DoorDash’s evolution — a meaningful opportunity to help shape the company’s future. Our team is tackling challenges around anticipating customer needs, preferences, and routines so we can deliver groceries — and anything else they want — exactly as they would choose themselves. You will join the New Verticals Fulfillment team, focused on shaping the end-to-end Dasher/Shopper experience. We’re building a foundational, AI-first product that adapts in real time — equipping Dashers with intelligent tools to make confident, high-quality decisions on behalf of customers. The work sits at the intersection of efficiency, quality, and earnings, and requires thoughtful tradeoffs to deliver strong outcomes across the system. You’ll design for a three-sided marketplace, navigating complex interactions between customers, Dashers, and merchants. This role requires strong systems thinking, a high bar for craft, and the ability to lead through ambiguity — turning loosely defined problems into shipped, measurable outcomes. More broadly, you’ll play a key role in DoorDash’s ongoing business and brand transformation, helping reinforce that we can serve all of a customer’s everyday needs while building trust in every interaction. As a Designer on New Verticals, you’ll move quickly from concept to live product, using production as your prototyping environment and learning from real behavior — not just research artifacts. You’ll care deeply about whether what you build actually improves decisions in the moment, reduces friction across workflows, and raises the quality of outcomes for customers and Dashers alike. You’ll work closely with Engineering, Product Management, User Research, Analytics, and Strategy & Operations — using data to inform decisions and LLM-powered tools alongside traditional design tools. And when the right tools don’t exist, you’ll help define and build them. You’re excited about this opportunity because you will… - Define and lead high-impact projects from idea → shipped product - Turn ambiguous, cross-team problems into clear, actionable work - Design across workflows and systems — not just screens - Build and leverage LLM-powered tools (and create them when they don’t exist) - Set a high bar for craft with production-ready prototypes - Influence roadmaps through data, design, and working artifacts - Mentor designers and elevate team capabilities Qualifications - Has a portfolio demonstrating craft, systems thinking, and leadership - Prototypes in code and uses LLMs as a core design tool - Thrives in complex, fast-moving, marketplace environments - Creates clarity through shipping, not just storytelling - Has experience in high-growth consumer tech or marketplaces Benefits - Comprehensive benefits package including a 401(k) plan with employer matching - 16 weeks of paid parental leave - Wellness benefits - Commuter benefits match - Paid time off and paid sick leave in compliance with applicable laws - Medical, dental, and vision benefits - 11 paid holidays - Disability and basic life insurance - Family-forming assistance - Mental health program Company Description At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started by enabling door-to-door delivery, and we are looking for team members who can help us go from a company that is known as the place you order food to a company that people turn to for any and all goods. DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more. We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.

Role Description As a Lead UX Designer on Marvel Strike Force, you will play a critical role in shaping outstanding user experiences that drive player engagement and business success. You will take ownership of complex design challenges, lead cross-functional collaboration, and influence product strategy through user-centered design. This role demands strong expertise, strategic thinking, and leadership in UX design. - Lead the end-to-end design process for major features or products, from user research through to high-fidelity design and validation - Contribute complete design solutions as an individual contributor, leading by example - Define and advocate for UX strategies that align with business goals and user needs - Manage and mentor a team of designers, both in house and external partners - Define the UX team’s processes and standards, and how they fit in with the rest of the team - Establish and maintain UX standards, best practices, and design systems to promote consistency and deliver at a high quality bar - Influence product vision and contribute to the broader UX discipline within the organization through thought leadership and innovation Qualifications - Extensive experience in UX design with a portfolio showcasing complex, user-centered design solutions - Proven track record of leading a UX team with positive outcomes - Mastery of design and prototyping tools and techniques - Deep understanding of UX research methods and ability to translate insights into actionable design improvements - Experience designing for mobile platforms - Strong leadership, communication, and collaboration skills to effectively work with cross-functional teams - Ability to work in a fast-paced, agile environment and adapt to evolving priorities Requirements - Experience working in live service games - Experience working in an Agile development environment - A love for Marvel! Benefits - Equity - Bonuses - Comprehensive benefits package, including healthcare benefits - Retirement benefits - Pet insurance - Paid holidays - Paid Scopely free days - Unlimited paid time off Company Description Scopely is a leading video game and global interactive entertainment company, home to many of the world’s most beloved and enduring experiences, including two of the most successful mobile games of all-time “MONOPOLY GO!” and “Pokémon GO.” - Founded in 2011 - Powered by an exceptional team, including thousands of world-class gamemakers - Recognized multiple times as one of the "100 Most Influential Companies in the World" by TIME magazine - Believes that video games can be a force for good — creating meaningful connections and vibrant communities

• Design end-to-end product experiences for complex denial prevention workflows – pattern review, rule recommendation, rule enablement, and outcome monitoring • Create wireframes, user flows, prototypes, and high-fidelity designs that balance usability with clinical and operational complexity • Plan and conduct user research independently – including interviews, usability testing, and feedback synthesis – to inform and validate design decisions • Design data visualizations that communicate denial patterns and actionable insights clearly to non-technical users • Work embedded with Product and Engineering to iteratively deliver and refine solutions • Translate ambiguous product requirements into user-centered designs with clear rationale