• Own player, product, and commercial analysis across Fableborne. • Build and maintain segmentation frameworks for key player groups. • Analyse the full UA funnel, identify the highest-impact drop-off points. • Deep-dive into monetisation performance across IAP, marketplace activity, player cohorts, and pricing structures. • Evaluate token reward performance and post-distribution behaviour. • Design robust reporting, dashboards, and alerting for core KPIs. • Collaborate closely with product, game design, UA, marketing, and leadership to scope analytical questions.

• Analyze sales, pricing, cost, and margin performance to identify key drivers of profitability and growth. • Develop and maintain executive-level dashboards and KPIs to monitor commercial performance and pricing effectiveness. • Partner with commercial leadership to support pricing strategies, including price optimization and margin improvement initiatives. • Build predictive and scenario-based models to support S&OP planning and business forecasting. • Standardize and maintain data integrity across ERP, CRM, and BI platforms to ensure a single source of truth. • Conduct market, customer, and product segmentation analyses to support go-to-market strategies. • Support strategic initiatives such as new product launches, footprint optimization, and supply chain improvements. • Translate complex data analyses into clear insights and recommendations for senior leadership. • Collaborate with IT, finance, and business teams to enhance reporting capabilities and data accessibility. • Identify opportunities for process improvement and implement solutions to increase efficiency and accuracy. • Lead and promote healthy and safe work practices as required by regulatory agencies and Company policy. • Perform other duties as assigned.

• Construir y mantener dashboards, reportes y dataflows en DOMO • Diseñar, gestionar y validar procesos ETL (extracción, transformación y validación de datos) • Integrar datos provenientes de sistemas de gestión legal (CMS) y otras herramientas de negocio • Participar en reuniones con clientes para levantamiento de requerimientos y presentación de insights • Traducir flujos operativos y ciclos de vida de casos en estructuras claras de reporting • Identificar tendencias, inconsistencias y oportunidades dentro de los datasets • Asegurar la calidad, consistencia y confiabilidad de los datos • Mantener documentación y brindar soporte continuo a los clientes

Role Description OCS is seeking an experienced Performance and Data Manager to work across a number of high-profile public-sector contracts. You will be responsible for driving continuous improvement of operational performance and accurate reporting. This role will play a pivotal part in the day-to-day running and overall success of a large FM contract. - Ownership of operational data for the contract, held in the CAFM system (Concept). - Accurate performance reporting, producing reports for clients and colleagues. - Business partnering with operational teams to drive continuous performance improvement. - Client KPI reporting, including mitigation of failures where appropriate. - Acting as the bridge between operations, the service desk and the client. - Analyse data, provide commentary and present performance to key stakeholders, suggesting actions for improvement. - Ensure the timely provision of client reports. - Assess, record and advise managers on risks and opportunities that may influence performance. The successful candidate will be able to manage a complex workload and multiple stakeholder relationships (this is a client facing role). The tasks outlined above highlight key responsibilities but are not exhaustive. The scope of this role is varied and will involve providing support to the OCS operations team. Qualifications - Relevant experience of working on a facilities management contract is preferred. - Be able to communicate effectively with a multitude of stakeholders, both verbally and written – Account Director, Cluster Managers, other OCS functions, and clients. - Adequate Microsoft Excel competency - pivots, trackers, tables, functions, calculations. - Adequate skill level in data analytics and manipulating large data sets. - Skilled in report generation to be shared both internally and externally. How to Apply If you are interested in joining a business that encourages professional development, career progression and the chance to work with inspirational people then please click apply and register your interest! You can also sign up to our job alerts when registering which will notify you when other suitable vacancies are available. Company Description OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award-winning services within facilities management, hard services, cleaning, security and catering. Our mission is to make people and places the best they can be for our colleagues, customers and the communities we serve. Our commitment to doing business the right way is rooted in our TRUE values - Trust, Respect, Unity, and Empowerment.