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Technical Solution Analyst – Network & Infrastructure
Location
Spain
Posted
33 days ago
Salary
0
Seniority
Senior
Job Description
Technical Solution Analyst – Network & Infrastructure
Miratech
• Own and maintain the baseline across ITMS, tools, operational processes, inventories, dependencies, and ownership. • Document current and target state for – tooling landscape and integrations business processes across provisioning, support, change, and operations dependency maps across platforms, teams, vendors, and systems SOPs, runbooks, and rollback procedures. • Identify process gaps, duplication, manual workarounds, and tooling rationalization opportunities. • Support lifecycle management across tools and platforms, including onboarding, change, refresh, end of support, and retirement planning. • Maintain RAID log, decision log, action tracker, and requirements traceability. • Produce concise executive dashboards on progress, blockers, risks, and next steps. • Structure operational cost drivers such as tooling, support effort, vendor dependencies, and manual activities into analysis-ready formats.
Job Requirements
- 5+ years as a Technical Solution Analyst, Business Process Analyst, or similar in IT, telecom, or managed services.
- Strong experience documenting business processes, tools, workflows, and dependencies.
- Strong skills in Visio, Excel, PowerBI, and PowerPoint.
- Able to turn messy operational input into clear, structured artifacts quickly.
- Good understanding of IT operations and service management practices, including change, incident, request, and configuration management.
- Nice to have Experience in ITSM transformation, tooling consolidation, or operating model redesign.
- Familiarity with Jira Service Management, BMC, or similar platforms.
- Experience with lifecycle and end-of-support tracking.
- Exposure to compliance, audit, and control documentation
Benefits
- Culture of relentless performance : join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth.
- Competitive pay and benefits : enjoy a comprehensive compensation and benefits package, including health insurance, language courses, and a relocation program.
- ForeverRemote work culture : make the most of the flexibility that comes with remote work.
- Growth mindset : reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility, and internship opportunities.
- Global impact : collaborate on impactful projects for top global clients and shape the future of industries.
- Welcoming multicultural environment : be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events.
- Social sustainability values : join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality.
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