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Technical Solution Analyst – Network & Infrastructure
Location
Mexico
Posted
32 days ago
Salary
0
Seniority
Senior
Job Description
Technical Solution Analyst – Network & Infrastructure
Miratech
• Own and maintain the baseline across ITMS, tools, operational processes, inventories, dependencies, and ownership • Document current and target state for – tooling landscape and integrations business processes across provisioning, support, change, and operations • Dependency maps across platforms, teams, vendors, and systems • SOPs, runbooks, and rollback procedures • Identify process gaps, duplication, manual workarounds, and tooling rationalization opportunities • Support lifecycle management across tools and platforms, including onboarding, change, refresh, end of support, and retirement planning • Maintain RAID log, decision log, action tracker, and requirements traceability • Produce concise executive dashboards on progress, blockers, risks, and next steps • Structure operational cost drivers such as tooling, support effort, vendor dependencies, and manual activities into analysis-ready formats
Job Requirements
- 5+ years as a Technical Solution Analyst, Business Process Analyst, or similar in IT, telecom, or managed services
- Strong experience documenting business processes, tools, workflows, and dependencies
- Strong skills in Visio, Excel, PowerBI, and PowerPoint
- Able to turn messy operational input into clear, structured artifacts quickly
- Good understanding of IT operations and service management practices, including change, incident, request, and configuration management
- Nice to have: Experience in ITSM transformation, tooling consolidation, or operating model redesign
- Familiarity with Jira Service Management, BMC, or similar platforms
- Experience with lifecycle and end-of-support tracking
- Exposure to compliance, audit, and control documentation
Benefits
- Health insurance
- Language courses
- Relocation program
- Professional development opportunities
- Certification programs
- Mentorship and talent investment programs
- Internal mobility
- Internship opportunities
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