• Become proficient in all knowledge base requirements in order to resolve clients’ needs as efficiently as possible • Become proficient in all platforms, systems, and tools used to maintain client records, transactions, documentation and relevant data • Maintain appropriate documentation of conversations in designated system to ensure handoff continuity and client profile accuracy • Manage inbound calls, emails and texts in a timely and efficient manner • Identify client needs, research issue and provide solutions and/or alternatives • Build sustainable relationships and engage clients by providing best-in-class service • Meet and/or exceed established verification guidelines and key performance criteria • Work closely with our peers and BPO partners to deliver on client SLAs • Work across the organization as needed to resolve requests and correct issues/problems • Contact external vendors/clients/customers to determine status updates, vehicle locations and to gather information to ensure program requirements are maintained • Identify areas of process improvement • Effectively communicate • Perform other duties as deemed necessary by management

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description OpenLoop is looking for a Launch & Activation Manager II to join our team remotely. In this role, you will be responsible for driving early-stage client success during the critical post go-live phase. You will ensure clients achieve rapid time-to-value by: - Accelerating adoption - Optimizing workflows - Stabilizing operations during hypercare This role bridges Implementation and long-term Customer Success, reducing early churn risk and positioning accounts for scalable growth. What You'll Do - Serve as the primary point of contact for clients during hypercare and early adoption. - Guide clients operationally from go-live through milestone achievement (e.g., first 100 patients). - Ensure workflows, configurations, and processes are functioning effectively in real-world settings. - Develop a deep understanding of each client’s implementation, integrations, and configuration setup. - Identify barriers to adoption and proactively remove operational friction. - Share best practices to accelerate patient acquisition, engagement, and feature adoption. - Adjust configurations, workflows, and tools to improve usability and drive measurable outcomes. - Run structured check-ins, milestone reviews, and operational follow-ups to maintain adoption momentum. - Monitor leading indicators of adoption and flag early risk signals. - Partner cross-functionally with Implementation, Product, and Customer Success to resolve adoption blockers. - Ensure clients feel confident, supported, and stable during early usage. - Other duties as assigned. Qualifications - Bachelor’s degree in Business, Industrial Engineering, Information Systems, or a related field preferred. - 2–5 years of experience in client-facing implementation, onboarding, customer success, or operations. - Strong understanding of business workflows and operational process design. - Comfortable navigating and adjusting configurations within SaaS platforms. - Demonstrated ability to analyze adoption trends, usage gaps, and performance metrics. - Proven track record driving measurable client outcomes during onboarding or activation phases. - Strong relationship-building skills and ability to communicate effectively across multiple stakeholders. - Experience in health tech, telehealth, or patient-facing platforms is a strong plus. - Highly organized, proactive, and comfortable operating in fast-paced, cross-functional environments. - Must be a self-starter with strong problem-solving skills and execution discipline. Benefits - Medical, Dental, and Vision plans - Flexible Spending/Health Savings Accounts - Flexible PTO - 401(k) + Company Match - Life Insurance, Pet insurance, and more Company Description We have a relatively flat organizational structure here at OpenLoop. Everyone is encouraged to bring ideas to the table and make things happen. This fits in well with our core values of Autonomy, Competence and Belonging, as we want everyone to feel empowered and supported to do their best work. Sound like a good fit? We’d love to meet you.

About the job: Bloom Credit is a technology company with a mission to modernize the tools for developers and innovators to compliantly expand access to affordable credit. We build tools, technologies and provide developer-friendly APIs for working with all three credit bureaus to access and furnish data. We are seeking an enthusiastic Consumer Credit Support Specialist to join our Operations team. As a key member of the team, you will report directly to the Sr. Manager of Operational Risk & Compliance and be responsible for investigating and responding to consumer inquiries including FCRA disputes, Bloom product questions, and consumer complaints. The ideal candidate is enthusiastic about becoming an expert on consumer support, specifically as it relates to the credit industry. This candidate will also be responsible for identifying solutions to manage increasing consumer inquiry volume including technology and resourcing solutions. If you are passionate about working for a fast-growing fintech start-up and are excited about making a real difference in the industry, we would love to hear from you! Core Job Responsibilities: Responding to direct and indirect credit bureau disputes within response due dates and department SLAs. Developing consumer support strategies and providing responses within department SLAs. Ensuring compliance with regulations such as the Fair Credit Reporting Act (FCRA), CDIA, UDAAP, Equal Credit Opportunity Act (ECOA), and other relevant entities. Collaborating with Equifax, Experian, TransUnion, and Bloom clients. Creating monthly reports for Bloom clients that highlight consumer inquiry trends and any required account updates for accurate reporting via future Metro 2 furnishment files. Maintaining high levels of client satisfaction through prompt, accurate, and professional service. Developing templates and training materials for effective and compliant consumer inquiry management. Identifying resource and technology solutions for increasing consumer inquiry and dispute volumes. Participating in continuous process improvement initiatives to enhance dispute resolution and consumer support processes. About You: Experience working in a customer-facing role is preferred. Bachelor’s or Associate’s degree is preferred. Interest in consumer credit reporting regulations such as the Fair Credit Reporting Act (FCRA), FCBA, FDCPA, and ECOA. Excellent communication skills, both verbal and written. Strong interpersonal skills, with the ability to build relationships with Bloom's clients and internal teams. Enjoys working with ambiguity and tackling new challenges. Ability to handle high volumes of customer inquiries in a fast-paced environment. Excellent problem-solving skills and attention to detail. Ability to work independently and as part of a team. We take inclusiveness as seriously as improving credit. We are committed to equal employment opportunities inclusive to all including diversity such as race, color, ancestry, religion, sex, national origin, sexual orientation, age, or disability. We want our staff to have the tools necessary to do their jobs well and that includes benefits such as: Unlimited paid time off and paid holidays Paid training and learning materials Work/life harmony (i.e. flexible hours and fully remote culture) Health, dental and vision benefits, pre-tax benefits like transit passes and FSA 401K

• Monitor and respond to all incoming customer support tickets through Intercom during your shift • Assess each customer inquiry and determine the appropriate course of action • Handle refund requests efficiently through Stripe when appropriate • Identify technical issues that require engineering attention and communicate them clearly to our development team through Slack • Work toward inbox zero by the end of each shift • Share valuable feedback and patterns you observe from customer interactions