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Customer Support Specialist

Customer SupportCustomer SupportOtherRemoteSeniorTeam 11-50Since 2025Company SiteLinkedIn

Location

United States

Posted

125 days ago

Salary

$25 / hour

Seniority

Senior

English

Job Description

Customer Support Specialist

Cluely

• Monitor and respond to all incoming customer support tickets through Intercom during your shift • Assess each customer inquiry and determine the appropriate course of action • Handle refund requests efficiently through Stripe when appropriate • Identify technical issues that require engineering attention and communicate them clearly to our development team through Slack • Work toward inbox zero by the end of each shift • Share valuable feedback and patterns you observe from customer interactions

Job Requirements

  • Genuine passion for the startup ecosystem and excitement about being part of a growing company
  • Clear, empathetic written communication abilities
  • Ability to quickly assess situations and determine the best path forward
  • Confidence using customer support tools and the ability to learn new platforms quickly
  • Reliability in showing up for your scheduled shift
  • Natural inclination to put yourself in the customer's shoes and advocate for their needs
  • Ability to work autonomously and make good judgment calls without constant oversight

Benefits

  • $1K – $2K Bonus
  • Inbox Zero + Weekend Shift annual bonus

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