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Customer Support Specialist
Location
United States
Posted
125 days ago
Salary
$25 / hour
Seniority
Senior
Job Description
Customer Support Specialist
Cluely
• Monitor and respond to all incoming customer support tickets through Intercom during your shift • Assess each customer inquiry and determine the appropriate course of action • Handle refund requests efficiently through Stripe when appropriate • Identify technical issues that require engineering attention and communicate them clearly to our development team through Slack • Work toward inbox zero by the end of each shift • Share valuable feedback and patterns you observe from customer interactions
Job Requirements
- Genuine passion for the startup ecosystem and excitement about being part of a growing company
- Clear, empathetic written communication abilities
- Ability to quickly assess situations and determine the best path forward
- Confidence using customer support tools and the ability to learn new platforms quickly
- Reliability in showing up for your scheduled shift
- Natural inclination to put yourself in the customer's shoes and advocate for their needs
- Ability to work autonomously and make good judgment calls without constant oversight
Benefits
- $1K – $2K Bonus
- Inbox Zero + Weekend Shift annual bonus
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