Bloom Credit

Bloom Credit helps companies launch lending products, report consumers' payments, and create innovative credit experiences. We provide clients with data from all three credit bureaus, the necessary expertise to launch seamlessly, and proprietary analytics for enhanced credit insights. Our solutions are delivered through Bloom's developer-friendly API, ensuring ease of integration and functionality. Role Description Are you passionate about helping Financial Institutions empower consumers while growing their business? This is a full-time remote role for a Sr. Product Manager, who will focus on our Data Access product which enables financial institutions to leverage credit data, from credit scores and attributes to inform credit decisions to showing the credit score to the consumer. The Sr. Product Manager will oversee the product lifecycle, from ideation to launch, and ongoing product iteration based on user feedback and market trends. Responsibilities include defining product vision and strategy, prioritizing features, creating product roadmaps, and collaborating with cross-functional teams. Additionally, the Sr. Product Manager will analyze product performance metrics and ensure alignment with company objectives. Qualifications - 5 years experience in Product Management, defining product vision and strategy, and creating product roadmap - Experienced in building credit data solutions - Proficiency in collaborating with cross-functional teams including engineering, design, and marketing - Skills in market research and analyzing product performance metrics - Excellent communication and leadership skills - Ability to work independently and remotely - Experience with API products and the fintech industry is a plus - Bachelor's degree in Business, Computer Science, Engineering, or related field

About the job: Bloom Credit is a technology company with a mission to modernize the tools for developers and innovators to compliantly expand access to affordable credit. We build tools, technologies and provide developer-friendly APIs for working with all three credit bureaus to access and furnish data. We are seeking an enthusiastic Consumer Credit Support Specialist to join our Operations team. As a key member of the team, you will report directly to the Sr. Manager of Operational Risk & Compliance and be responsible for investigating and responding to consumer inquiries including FCRA disputes, Bloom product questions, and consumer complaints. The ideal candidate is enthusiastic about becoming an expert on consumer support, specifically as it relates to the credit industry. This candidate will also be responsible for identifying solutions to manage increasing consumer inquiry volume including technology and resourcing solutions. If you are passionate about working for a fast-growing fintech start-up and are excited about making a real difference in the industry, we would love to hear from you! Core Job Responsibilities: Responding to direct and indirect credit bureau disputes within response due dates and department SLAs. Developing consumer support strategies and providing responses within department SLAs. Ensuring compliance with regulations such as the Fair Credit Reporting Act (FCRA), CDIA, UDAAP, Equal Credit Opportunity Act (ECOA), and other relevant entities. Collaborating with Equifax, Experian, TransUnion, and Bloom clients. Creating monthly reports for Bloom clients that highlight consumer inquiry trends and any required account updates for accurate reporting via future Metro 2 furnishment files. Maintaining high levels of client satisfaction through prompt, accurate, and professional service. Developing templates and training materials for effective and compliant consumer inquiry management. Identifying resource and technology solutions for increasing consumer inquiry and dispute volumes. Participating in continuous process improvement initiatives to enhance dispute resolution and consumer support processes. About You: Experience working in a customer-facing role is preferred. Bachelor’s or Associate’s degree is preferred. Interest in consumer credit reporting regulations such as the Fair Credit Reporting Act (FCRA), FCBA, FDCPA, and ECOA. Excellent communication skills, both verbal and written. Strong interpersonal skills, with the ability to build relationships with Bloom's clients and internal teams. Enjoys working with ambiguity and tackling new challenges. Ability to handle high volumes of customer inquiries in a fast-paced environment. Excellent problem-solving skills and attention to detail. Ability to work independently and as part of a team. We take inclusiveness as seriously as improving credit. We are committed to equal employment opportunities inclusive to all including diversity such as race, color, ancestry, religion, sex, national origin, sexual orientation, age, or disability. We want our staff to have the tools necessary to do their jobs well and that includes benefits such as: Unlimited paid time off and paid holidays Paid training and learning materials Work/life harmony (i.e. flexible hours and fully remote culture) Health, dental and vision benefits, pre-tax benefits like transit passes and FSA 401K