Role Description The Customer Program Manager, OSP serves as a customer-facing operational manager within TEVET’s Outsourced Supplier Program, partnering closely with the Director of Supply Chain Operations to drive execution, improve processes, and support supplier performance. This role is responsible for managing complex procurement activities, supporting high-volume operations, and ensuring timely, accurate, and compliant order execution. The Customer Program Manager, OSP works cross-functionally with internal teams, vendors, and customers to resolve issues, optimize workflows, and enhance overall program efficiency. This position requires a high degree of autonomy, strong problem-solving capabilities, and the ability to influence outcomes. A problem-solver, communicator, and quality advocate, the Customer Program Manager, OSP is dedicated to supporting the warfighter and making the complicated simple for the customer. Qualifications - 5+ years of related experience and/or a bachelor’s degree; or equivalent combination of education and experience. - Prior experience in procurement, customer-facing program support, supplier management, and order processing. - Must display proven ability to communicate effectively and professionally via phone, email, and in person. - Knowledge of FAR, DFARS, quality codes, and Federal Government contracting regulations is a plus. Requirements - Serve as the primary point of contact for assigned customer account, coordinating status updates, escalations, reporting, and issue resolution between the customer, suppliers, and internal stakeholders. - Manage high-volume procurement activity, prioritizing requisitions, RFQs, and supplier follow-up across competing demands. - Drive process improvements that reduce cycle time, improve data accuracy, and increase workflow efficiency. - Prepare and analyze operational reports, metrics, and supplier performance data to support leadership decision-making. - Lead onboarding and training of team members, suppliers, and external partners on required systems, workflows, and customer requirements, serving as a subject matter expert for OSP processes. - Serve as a senior resource for complex supplier and order escalations, partnering with leadership as needed. - Evaluate suppliers to ensure they meet both customer expectations and relevant compliance regulations. - Request and review multiple quotes from suppliers to ensure competitive pricing, and relay options to internal stakeholders or customers as needed. - Accurately document negotiation strategies, price justifications, and SOP (Statement of Problem) history. - Communicate directly with suppliers and customers to coordinate product availability, delivery schedules, and problem resolution. - Proactively engage with vendors and customers to follow up on open or delayed orders, clearly communicating status updates and expectations. - Process and manage customer orders accurately in the ERP and external systems, ensuring correct pricing, shipping methods, and billing details. - Collaborate with vendors and customers to process and complete Return Material Authorizations (RMAs). - Generate packing slips, proofs of delivery, and other required documentation. Input relevant data into customer and internal portals. - Maintain accurate and concise documentation in the ERP and external/customer systems. - Analyze, develop, and improve work instructions and operational processes to increase efficiency and compliance. - Participate in and lead regular meetings with internal and external teams to align on expectations and resolve any concerns. - Act as a change agent for continuous improvement efforts across processes. - Maintain current certifications in required training modules (e.g., GSCO Counterfeit Part Prevention). - Identify and manage supply chain risks through financial and performance evaluations of sub-tier suppliers; support Quarterly Business Reviews with data-driven insights. Benefits - This role operates primarily during standard business hours (Monday–Friday). - Work location may be remote or on-site depending on business needs, experience level, and demonstrated ability to operate independently. - Occasional travel may be required. Abilities / Skills - Critical Thinking & Solution Oriented: Analyzes issues effectively and identifies practical, forward-thinking solutions. - Attention to Detail & Quality Focused: Maintains high standards through accuracy, thoroughness, and consistent execution in all tasks. - Technologically Skilled: Proficient in using a range of digital tools, software, and systems to effectively solve problems, communicate, and complete tasks. - Culturally Aware: Treats others with respect and empathy. - Agile & Adaptable: Thrives in fast-paced environments by shifting priorities seamlessly and maintaining productivity. - Growth Minded: Actively responds constructively to feedback. Views failure as an opportunity to learn and improve. Owns and scrutinizes their own errors. Equipment Proficiency - Must be highly competent in Microsoft Word, Outlook, Excel, and PowerPoint. - Proficiency in NetSuite and Adobe Acrobat is preferred. Quality & Compliance - Expected to support and uphold the organization’s Quality Management System (QMS). - Understanding QMS responsibilities to support compliance and quality standards. - Making customer-focused, quality-driven decisions. - Following document control practices and using current, approved documents.

Role Description We are looking for a Program Delivery Coordinator to join our Program Strategy & Delivery team, reporting to the Online Strategic Projects Lead in the Fundraising department. This is a coordination and execution-focused role that keeps our team's projects moving efficiently. We seek someone who will own the systems, documentation, and operational follow-through that make delivery reliable. You will be the connective tissue that holds information together on our team and in support of Fundraising, ensures nothing falls through the cracks, and makes it easy for others to do their best work. This role is a strong fit for someone who is highly organized, takes genuine pride in clean systems, and finds satisfaction in making complex work feel manageable. The Program Strategy & Delivery team is a small, cross-functional team embedded within Online Fundraising. We serve as the connective layer between strategy and execution — keeping high-priority initiatives moving, improving coordination across teams, and ensuring that progress is visible and accountable. Our work spans project management, forecasting support, OKR reporting, and operational process design. The Coordinator role is designed to assist with project management by owning the operational and administrative layer that supports good project management. You are responsible for: - Keeping project infrastructure organized and current - Maintain and update Asana boards so that project status, owners, and timelines are always accurate. - Flag when tasks are overdue, owners are unclear, or dependencies are at risk. - Identify opportunities to improve how we use Asana and propose changes. - Organize and maintain shared documentation in Google Drive so information is easy to find. - Supporting meeting and communication logistics - Schedule follow-up meetings and send calendar invites on behalf of the team. - Take and distribute clear, actionable meeting notes. - Send documents, trackers, and updates to stakeholders as directed. - Manage routine team communications and follow-up reminders. - Owning recurring operational tasks - Run established processes once they are set up and documented, including intake workflows, reporting cadences, and team templates. - Maintain our library of project templates and ensure they stay current. - Support OKR reporting logistics, including collecting updates and formatting for distribution. - Assist with coordination across teams on assigned deliverables. - Contributing to a high-functioning team - Bring a detail-oriented eye to everything you touch: catching errors, inconsistencies, and gaps before they become problems. - Ask good questions when something is unclear rather than guessing. - Look for ways to make recurring and process-related work more efficient over time. - Support a team culture of clarity, accountability, and continuous improvement. Qualifications - 2–3 years of experience in a coordination, operations, or project support role. - Background in non-profit or tech sectors; ideally with experience in fundraising. - Strong organizational skills with genuine attention to detail. - Comfort managing multiple moving pieces at once without losing track of any of them. - Clear, professional written communication. - Experience with project management or task-tracking tools (Asana, Jira, Monday, or similar). - Proactive follow-through. Requirements - Attention to detail - Thorough communication - Orientation toward action - Data-driven adaptability - Collaboration - Team building - Sound judgment - Ability to operate independently - Diplomacy Benefits - Experience working in an international organization that has a distributed workforce. - Experience working within a movement with strong culture and values. - Experience working with online communities, particularly as part of the free culture movement. - Fluency in languages other than English. - Experience contributing to Wikipedia and the other Wikimedia projects. - Global perspective, with significant experience living or working internationally. - Experience supporting a team through a period of growth or change. - Bonus for PMP Certification. Company Description The Wikimedia Foundation is the nonprofit organization that operates Wikipedia and the other Wikimedia free knowledge projects. Our vision is a world in which every single human can freely share in the sum of all knowledge. We believe that everyone has the potential to contribute something to our shared knowledge, and that everyone should be able to access that knowledge freely. We host Wikipedia and the Wikimedia projects, build software experiences for reading, contributing, and sharing Wikimedia content, support the volunteer communities and partners who make Wikimedia possible, and advocate for policies that enable Wikimedia and free knowledge to thrive.

Role Description In this role, you will be the program leader for key AI platforms from concept to execution. You will work across all engineering and business to meet overall initiative and/or product objectives. Successful applicants will work with AMD’s customers, hardware engineers, software developers, business development and sales team to bring to life the world’s fastest servers and clusters for artificial intelligence and high-performance computing. You will be responsible for planning, driving, and reporting on joint product development and deployment with top customers. You will be a program point of contact on all matters related to the program both internally and externally. Qualifications - Solid knowledge of technical program management and engineering. - Outstanding track record of delivering sophisticated software/hardware programs. Requirements - Proven Project & Program Management experience in dynamic and competitive industry, particularly within Software Development or Engineering based organizations. - Excellent verbal and written communication skills. - Horizontal leadership/Matrix management experience is required. - Flexible working schedule to manage global program execution team (Asia and North America emphasis). Benefits - AMD benefits at a glance. Academic Credentials - Master’s or Bachelor’s degree in Computer Engineering, Computer Science or Electrical Engineering is desired. Location - Austin, Texas. Open to Remote Work.

Role Description Convergint is looking for a full-time, enthusiastic, results-driven, and forward-thinking Program Associate to join our amazing culture. In this role, you will support the setup, coordination, and ongoing management of programs for one or more of Convergint’s global/enterprise accounts. You will assist in organizing activities, maintaining operational consistency, and facilitating communication between internal teams and external stakeholders. Your contributions will help ensure customer satisfaction, operational efficiency, and program success. You have a passion for providing world-class service to customers, colleagues, and communities. You are detail-oriented, organized, and proactive in your approach. You thrive in a collaborative environment and are eager to contribute to a positive culture while supporting program goals and objectives. What You’ll Do With “Our Training and Your Experience”: - Act as a point of coordination for operational activities, ensuring proactive communication with all stakeholders. - Support customer focused programs by maintaining program standards, documentation, and processes. - Build relationships with internal teams and customers to better understand their goals and requirements. - Assist in deploying standard processes and tools to ensure consistency and alignment across multiple locations. - Maintain and update program playbooks to document workflows and customer-specific requirements. - Ensure compliance with customer standards, industry regulations, and company best practices. - Coordinate the logistics of customer engagements, ensuring smooth delivery of Convergint services. - Monitor program metrics and compile reports for internal and customer-facing reviews. - Assist in resolving operational challenges and escalating issues as needed to ensure customer satisfaction. - Collaborate with teams to identify opportunities for improvement and implement solutions to enhance service delivery. - Support the introduction of new services or geographic capabilities to meet customer needs. Qualifications - Excellent organizational and time management skills. - Strong proficiency in Microsoft Office products, including Word, Excel, PowerPoint, and Visio. - Basic understanding of program/project management principles. - Strong written and verbal communication skills for interacting with various levels of an organization. - Ability to compile, analyze, and report data effectively. - Team-oriented mindset with the ability to work collaboratively across departments. - Fundamental financial awareness related to program budgets and costs. - Problem-solving skills and ability to manage competing priorities. Requirements - Candidate must reside in one of the following states: PA, NJ, NY, CT, VT, RI, MA, or ME. - Education: Bachelor’s degree in a related field or equivalent experience preferred. - Minimum Experience: 2-4 years of program/project coordination. Benefits - 10 Company Holidays and Paid Time Off starting at 13 days annually. - Fun & Laughter Day Off. - Medical, Dental & Vision Plan. - Life insurance & Disability Plan. - Wellness Program. - 401K Matching Plan. - Colleague Assistance Program. - Tuition reimbursement. - Competitive salary and compensation plan. - Vehicle reimbursement plan or company vehicle. - Corporate Social Responsibility Day. - Cell phone reimbursement (if applicable). - Paid parental leave.