Title: Customer Success Manager - Enterprise Location: New York, New York Work Type: Hybrid Job Description: About the Opportunity As a Customer Success Manager at Contentful, you will serve as a strategic partner to some of our most important customers, helping them unlock the full value of our platform and accelerate their digital experience initiatives. Acting as a trusted advisor, you will guide customers in achieving both their technical and business objectives while ensuring they realize measurable impact from their investment in Contentful. You will own the end-to-end customer lifecycle, including renewals and identifying expansion opportunities, while working cross-functionally with Sales, our Partner ecosystem, and Professional Services to drive customer outcomes and strengthen long-term relationships. At the same time, you will champion the voice of the customer internally by translating insights and feedback into actionable input for our Product and Customer teams. Your success will be measured by the value your customers achieve, the strength of the relationships you build, and your ability to retain and grow some of Contentful’s most strategic accounts. Why This Role is Exciting: - Drive Real Impact: Shape the success of leading enterprises by helping them deliver faster, more personalized, and operationally efficient digital experiences. Your work will directly influence their business outcomes. - Be a Strategic Advisor: Partner with executives and cross-functional teams to define long-term digital experience strategies, positioning yourself as a key driver of their success. - Grow with Top-Tier Customers: Manage some of Contentful’s most strategic accounts, driving adoption, retention, and expansion while developing deep industry expertise. - Collaborate Across Teams: Work alongside Sales, Professional Services, and Partners to create high-value, multi-faceted solutions for customers. - Enjoy Autonomy and Flexibility: Take ownership of your accounts, build lasting relationships, and travel as needed (~25% annually) to meet customers face-to-face and make a real difference. What to Expect? - Own and grow executive relationships across a portfolio of 25–30 strategic enterprise customers, serving as a trusted advisor on digital experience transformation. - Partner with customers to drive the successful adoption of Contentful, helping them deliver measurable improvements in speed to market, performance, personalization, and operational efficiency. - Align Contentful to customer business priorities by defining success metrics, tracking KPIs, and guiding teams along a clear path to digital maturity. - Lead strategic engagements including quarterly and executive business reviews, communicating outcomes, surfacing opportunities, and aligning on long-term digital experience strategies. - Proactively identify adoption barriers and orchestrate internal resources across Solutions Engineering, Support, and Product to ensure customers achieve their goals. - Collaborate closely with Account Executives to develop multi-year account strategies, uncover expansion opportunities, and build compelling data-driven business cases. - Own the renewal lifecycle end-to-end for some of Contentful’s most strategic customers, driving high retention and long-term value. - Confidently lead commercial conversations with senior stakeholders and procurement teams within large global enterprises. - Act as the voice of the customer internally by translating customer insights into actionable feedback for Product and Go-to-Market teams. - Travel approximately 25% annually to build strong relationships through onsite customer engagement. What You Need to Be Successful - 5+ years in a customer-facing role with experience in Customer Success Management, Renewals Management, or Key Account Management. Experience with content management systems, content strategy, or agency environments is a plus. - Ability to understand Contentful APIs and the modern content management and digital experience stack. Comfort using Contentful data tools to engage in proactive customer discussions and, in some cases, create custom queries and reports. - Strong technical aptitude and ability to explain high-level technical concepts clearly to customers. - Proven track record of meeting or exceeding performance or sales goals. - Strategic thinker who can align with customer goals and independently drive renewal and expansion opportunities to close. - Excellent oral and written communication skills, demonstrated through past customer and internal engagements. - Collaborative mindset and ability to work effectively across cross-functional teams, including Sales, Product, and Support. - Highly organized with strong attention to detail; follows processes, updates systems diligently, and proactively suggests improvements. - Commitment to prioritizing customer success while aligning with company objectives. - College degree highly preferred. - Hybrid role: office attendance in New York, NY is expected 2–3 days per week. What’s in it for you? - Join an ambitious tech company reshaping the way people build digital experiences - Full-time employees receive Stock Options for the opportunity to share in the success of our company - Comprehensive healthcare package covering 100% of monthly health premiums for employees and 85% of costs for your dependents. - Fertility and family building benefits, including a lifetime reimbursable wallet to support your growing family. - We value Work-Life balance and You Time! A generous amount of paid time off, including vacation days, sick days, compassion days for loss, education days, and volunteer days - Company paid parental leave to care for and focus on your growing family - Use your personal annual education budget to improve your skills and grow in your career - Enjoy a full range of virtual and in-person events, including workshops, guest speakers, and fun team activities, supporting learning and networking exchange beyond the usual work duties - An annual wellbeing stipend to care for your physical, financial, or emotional health - A monthly communication stipend and phone hardware upgrade reimbursement. - New hire office equipment stipend for hybrid or distributed employees. Get the gear you need to work at your best. This role will need to be conducted in a state in which we are currently registered to do business. New York Salary Statement: The salary range displayed is specifically for those potential hires who will work or reside in the state of New York if selected for the role. Any offered salary is determined based on internal equity, internal salary ranges, market data/ranges, applicant's skills and prior relevant experience, certain degrees and certifications (e.g. JD/technology), for example. New York Salary Range: $102,000 - $138,000 This position is eligible for equity awards, annual bonuses, short- and long-term incentives, and program-specific awards, where applicable, in accordance with the terms of Contentful’s variable compensation plans. #LI-Hybrid

Brand Manager, Success Summary Title:Brand Manager, Success ID:1583 Location:Houston, TX Department:Marketing Description Brand Manager of Success Employment Type: Full-Time Location: Houston, Texas (Hybrid) About the Role The Brand Manager of Success will define and develop key brand objectives through optimizing and delivering upon the brand’s positioning and equity to achieve strong brand health and maximize financial objectives.  Key requirement is identifying and innovating solutions to issues and opportunities.  What You’ll Do - Proactively mine data to anticipate problems and identify opportunities  - Understand competitive activities and threats - Create situational assessments and go forward recommendations for the brands  - Lead organization’s annual planning process and execution for the Success brand  - Develop strong relationships with cross-functional teams to motivate collaboration of ideas and capabilities around brand initiatives. - Become an expert on consumer insights: demographics, purchase behavior, market segmentation, current trends and need gaps - Develop/tighten product portfolio strategy for maximum brand growth - Identify and develop key consumer targets and insights to maximize opportunities - Utilize consumer target media habits in recommending and reviewing communication activities: - Implement savvy digital best practices against social media, e-commerce, adapting and staying on top of the AI search trends  - Approve Shopper/E-Commerce brand tactics and maximize lower funnel tactics to drive conversion & trial - Lead, develop, execute and optimize best in class brand asset toolkit with an E-Commerce first strategy. - Lead the execution of programs including managing timelines, project management oversight and driving key learnings of various activations  - Ability to partner with multiple agencies and foster strong relationships and cross collaboration across brand activations. - Ensure active utilization of monthly scorecards on the business to track all programs (SEO/GEO, SEM, Social Media, Media, E-Commerce) and course correct as necessary. - Oversee the management of a consumer budget of $4MM with $78.5MM Gross Sales / $59.8MM Net - Work with Sr. Innovation Manager to define NPD pipeline based on brand strategy and market trends to identify opportunities for market growth - Implement effective commercialization strategies to new products pertaining to: - Segment/pricing/usage/sales targets - Initial retailer, regional targets and strategies - Investment plan on consumer communication and retail/e-commerce support - Partner with Trade Marketing/Sales to ensure key retail implementations in line with overall brand strategies - Input into pricing strategies, trade promotions - Set up analysis and reviews toward regular business tracking in collaboration with Sales - Ensure strategies and consumer communication plans are clearly communicated throughout the sales organization  What We’re Looking For - 3–5 years of Brand Management experience - 1–2 years of Digital & e-commerce experience - Strong collaborator; works well cross-functionally - Thrives in a fast‑paced, entrepreneurial environment - Passion for brands, marketing, and business development - Strong analytical and data‑driven decision-making skills - Effective interpersonal and communication skills - Solid leadership and project management abilities - Understanding of marketing strategies and brand‑building tactics - Advanced knowledge of digital platforms, social media, retail media, and e-commerce search - Exposure to AI tools and training - Basic understanding of consumer research - Financial acumen, including P&L and ROI - Proficient with Circana (or similar), Excel, and PowerPoint - Adaptable and comfortable with ambiguity - Results oriented and able to manage multiple priorities - Highly organized and efficient - Hands‑on, willing to “roll up their sleeves” - Creative, resourceful, and strategic thinker - Strong decision-making abilities - Influential and able to drive alignment

• Mentor a team of Customer Success Engineers and oversee technical engagements. • Ensure successful delivery of solutions meeting customer needs and business objectives. • Act as liaison to customer and internal leadership, managing technical escalations. • Partner with cross-functional teams for adherence to technical standards and delivery of solutions. • Drive operational efficiency, automation, and continuous improvement of processes and tools. • Maintain expertise in Duck Creek products and ensure successful deployment strategies. • Build and maintain a knowledge base of issues and best practices to drive efficiency.

• manage a book of 20-30 enterprise and commercial accounts • drive adoption and surface risk • lead trainings and business reviews • partner with Named AEs on renewals