ISOutsource logo
ISOutsource

A Modern Technology Consulting Firm

Service Delivery Manager

ManagerManagerFull TimeRemoteSeniorTeam 51-200Since 1992H1B No SponsorCompany SiteLinkedIn

Location

Arizona + 7 moreAll locations: Arizona | Colorado | Florida | Idaho | North Carolina | Oregon | Texas | Washington

Posted

115 days ago

Salary

$110K - $140K / year

Seniority

Senior

Bachelor Degree6 yrs expEnglishPMP

Job Description

Service Delivery Manager

ISOutsource

• Lead, coach, and develop a team of Project Managers • Establish and enforce project management standards, methodologies, and best practices • Provide guidance on project planning, execution, risk management, and client communication • Manage team capacity, workload distribution, and resource alignment • Standardize project lifecycle processes, tools, and reporting • Improve project scoping accuracy, forecasting, and change order management • Drive continuous improvement in delivery quality, speed, and predictability • Establish and track KPIs (on-time delivery, budget performance, client satisfaction) • Collaborate closely with Consulting, Engineering, and Account Management teams • Directly manage high-priority or complex client projects • Ensure projects are delivered on time, within scope, and within budget • Oversee project governance, including risk, issue, and change management • Maintain accountability for project financial performance

Job Requirements

  • PMP (Project Management Professional) certification required
  • 6+ years of project management experience, preferably within IT services, consulting, or managed services
  • 2+ years of experience leading, mentoring, or managing Project Managers or delivery teams.
  • Strong understanding of project management methodologies (Agile, Waterfall, hybrid)
  • Demonstrated success managing multiple complex projects and competing priorities.
  • Experience managing project budgets, forecasting, resource planning, and financial performance.

Benefits

  • Achievable quarterly bonuses.
  • Competitive benefits package (401(k) + employer match)
  • Generous PTO
  • Parking and mileage reimbursement
  • Team events & activities

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