Title: IT Service Desk Manager Location: Chicago United States hybrid Type Full Time - Regular Job ID 2026-23540 Business Group CEO Group Department Computer Technology Job Description: Description Sargent & Lundy is a leading consulting engineering firm specializing in the power and energy sectors. Since 1891, we have provided comprehensive engineering, design, and consulting services for both traditional and renewable power generation, grid modernization, nuclear power, and more. Our mission is to help clients achieve their energy goals effectively by adopting advanced technologies and sustainable practices. We are looking for a motivated Service Desk leader to join our growing IT organization to improve our service capabilities and frictionless end user experience. Role Overview The IT Service Desk Manager is responsible for overseeing daily operations of the IT Service Desk team to ensure timely and effective resolution of technical issues and service requests. This role combines hands-on technical support with leadership responsibilities, including team management, process improvement, and coordination with other IT functions to deliver high-quality end-user support. Key Responsibilities Team Leadership & Operations - Supervise a team of Help Desk Technicians, providing guidance, mentoring, and performance feedback. - Schedule and manage help desk coverage to ensure adequate support during business hours and on-call rotations. - Monitor ticket queues, assign priorities, and ensure timely resolution according to SLA targets. - Conduct regular team meetings to review performance metrics, open issues, and improvement areas. - Perform quarterly performance check-ins and end of year evaluations for agents. Technical Support - Provide advanced troubleshooting and escalation support for complex incidents or requests. - Oversee remote technical support at other S&L office locations. - Ensure accurate documentation of issues, resolutions, and knowledge base updates. - Collaborate with infrastructure, applications, and security teams for escalations and cross-functional issue resolution. - Maintain asset and user account management standards in alignment with IT policies. - Manage Help Desk phone system, chat and self-service channels to track agent performance, join/shadow calls for advanced support. Process & Continuous Improvement - Identify recurring issues and propose solutions or process improvements. - Increase first call resolution rate of all incidents reported and maintain a ratio of 70% or better. - Promote use of AI tools and self-service options to deflect common incidents. - Perform quality audits on tickets for documentation and compliance with best practices and to improve overall user experience - Develop and maintain help desk procedures, documentation, and standard operating processes (SOPs). - Assist in developing and implementing IT service management (ITSM) best practices. - Analyze metrics (ticket volume, response times, customer satisfaction) to report performance and trends. Customer Service & Communication - Ensure a high level of customer satisfaction by fostering a customer-first culture. - Communicate effectively with users at all levels to provide updates and manage expectations. - Develop internal communications and training materials to improve user self-service. This position offers the flexibility of a hybrid schedule with the expectation of 3 days per week in our downtown Chicago office, and 2 days remote from home. Qualifications Qualifications & Experience - Bachelor's degree in information technology, Computer Science, or related field (or equivalent experience). - 10+ years of experience in IT support, with a minimum of 2 years in a team manager or supervisory role. - Experience in supporting Windows, macOS, Office 365, Active Directory, and enterprise ticketing systems (e.g., ServiceNow, Ivanti Cherwell, Fresh works etc.). - Working knowledge of diagnostic and digital experience tools such as Nexthink, Systrack, WXP etc. Key Competencies - Strong leadership and people management skills. - Excellent problem-solving, communication, and interpersonal skills. - Good knowledge of Microsoft tool stacks such as office suite, Outlook, SharePoint and Teams administration - Strong understanding of ITIL principles and ITSM processes. - Ability to prioritize and manage multiple tasks in a fast-paced environment. - Customer-focused mindset with a commitment to service excellence. Preferred Certifications - ITIL v4 Foundation Certification. - CompTIA A+, Network+, or Microsoft Certified: Modern Desktop Administrator Associate. We do not sponsor employees for work authorization in the U.S. for this position. Award-Winning Benefits At Sargent & Lundy, we care about the health and well-being of our employees. Our commitment extends beyond the workplace, offering comprehensive healthcare plans and generous paid time off to support our team members in every aspect of their lives. We understand the importance of work-life balance, which is why we are proud to provide competitive, award-winning benefits. Health & WellnessFinancial BenefitsWork-Life Balance - Health Plans: Medical, Dental, Vision - Life & Accident Insurance - Disability Coverage - Employee Assistance Program (EAP) - Back-Up Daycare - FSA & HSA - 401(k) - Pre-Tax Commuter Account - Merit Scholarship Program - Employee Discount Program - Corporate Charitable Giving Program - Tuition Assistance - First Professional Licensure Bonus - Employee Referral Bonus - Paid Annual Personal/Sick Time (PST) - Paid Vacation - Paid Holidays - Paid Parental Leave - Paid Bereavement Leave - Flexible Work Arrangements Compensation Range $100,010 - $144,190 Transparency Statement Sargent & Lundy discloses compensation ranges that comply with all local and state regulations. The total compensation package for eligible positions will include a base salary or an hourly rate and a comprehensive benefits package, reflecting our commitment to rewarding performance and supporting the overall well-being of our employees. Individuals may also be eligible to participate in our yearly discretionary bonus. Awards & Recognition Equal Opportunity Sargent & Lundy is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability status, protected veteran status, or any protected status as defined by applicable law.

Title: Records Management Job Description: Job Level: Vice President Location: Charlotte, NC, US, 28202 Employment Type: Full Time Requisition ID: 7551 SMBC Group is a top-tier global financial group. Headquartered in Tokyo and with a 400-year history, SMBC Group offers a diverse range of financial services, including banking, leasing, securities, credit cards, and consumer finance. The Group has more than 130 offices and 80,000 employees worldwide in nearly 40 countries. Sumitomo Mitsui Financial Group, Inc. (SMFG) is the holding company of SMBC Group, which is one of the three largest banking groups in Japan. SMFG’s shares trade on the Tokyo, Nagoya, and New York (NYSE: SMFG) stock exchanges. In the Americas, SMBC Group has a presence in the US, Canada, Mexico, Brazil, Chile, Colombia, and Peru. Backed by the capital strength of SMBC Group and the value of its relationships in Asia, the Group offers a range of commercial and investment banking services to its corporate, institutional, and municipal clients. It connects a diverse client base to local markets and the organization’s extensive global network. The Group’s operating companies in the Americas include Sumitomo Mitsui Banking Corp. (SMBC), SMBC Nikko Securities America, Inc., SMBC Capital Markets, Inc., SMBC MANUBANK, JRI America, Inc., SMBC Leasing and Finance, Inc., Banco Sumitomo Mitsui Brasileiro S.A., and Sumitomo Mitsui Finance and Leasing Co., Ltd. Role Description SMBC Americas Division is seeking a Senior Records Management Compliance Lead to join our growing Records Management team. This critical role serves as the strategic bridge between our Records Management organization, Technology teams, and Business stakeholders during a transformational period as we modernize our records management program and implement our primary archive platform. This position is essential to sustaining and scaling our records management framework beyond the initial 13-application pilot to our broader portfolio of 130+ critical applications and 1700+ total application portfolio. The successful candidate will play a pivotal role in driving adoption, ensuring compliance, and building relationships across all organizational levels while supporting the implementation of automated data lifecycle management processes. Role Objectives Technical Implementation Support • Collaborate with technical teams on enterprise archive platform implementation and configuration • Support the development of automated policy creation and assignment processes within existing retention management tools • Help design and implement dashboarding and KPI tracking systems to measure compliance and program effectiveness • Support the configuration of enterprise records applications and governance tracking systems Compliance & Risk Management • Interpret regulatory requirements and translate them into practical, implementable technical and business processes • Distinguish between regulatory record retention requirements and business data retention needs • Support legal hold processes and ensure proper coordination with Legal Department requirements • Help establish and maintain records management controls that can be documented, measured, and audited • Assist in the development of exception handling processes and escalation procedures Program Sustainment & Knowledge Management • Create and maintain documentation of processes, procedures, and best practices • Develop training materials and conduct knowledge transfer sessions for business and technical teams • Support the creation of job aids and reference materials for Records Management Coordinators • Help establish a center of excellence approach to records management that reduces dependency on external consulting support • Contribute to the maturation of SMBC's records management program Required Qualifications Qualifications and Skills Experience • 7+ years of experience in records management, information governance, or related field within financial services industry • 5+ years of experience working at the intersection of business, technology, and compliance teams • Demonstrated experience implementing enterprise content management or archiving solutions (A360, Smarsh, Documentum, OpenText, FileNet, SharePoint, or similar platforms) • Experience with records management frameworks, retention scheduling, and regulatory compliance in banking environment • Proven track record of successfully managing stakeholder relationships across multiple organizational levels and functions Technical Skills • Strong understanding of data lifecycle management principles and practices • Experience with enterprise archiving platforms (specific platform experience preferred, but not required) • Familiarity with retention management tools and automated policy enforcement systems • Understanding of API integration, system onboarding processes, and enterprise architecture principles • Knowledge of enterprise service management platforms preferred • Proficiency in Microsoft Office Suite (PowerPoint, Word, Excel) for documentation and presentation development Regulatory & Compliance Knowledge • Deep understanding of banking regulatory requirements related to record retention (FINRA, SEC, OCC, FDIC, etc.) • Knowledge of legal hold processes and litigation support requirements • Understanding of data privacy regulations and their intersection with records management • Experience interpreting regulatory guidance and translating into operational procedures Core Competencies • Excellent communication and interpersonal skills with ability to influence without direct authority • Strong analytical and problem-solving capabilities • Ability to manage multiple competing priorities and stakeholder demands • Change management experience with ability to drive adoption of new processes and technologies • Project management skills with experience managing cross-functional initiatives SMBC’s employees participate in a Hybrid workforce model that provides employees with an opportunity to work from home, as well as, from an SMBC office. SMBC requires that employees live within a reasonable commuting distance of their office location. Prospective candidates will learn more about their specific hybrid work schedule during their interview process. Hybrid work may not be permitted for certain roles, including, for example, certain FINRA-registered roles for which in-office attendance for the entire workweek is required. SMBC provides reasonable accommodations during candidacy for applicants with disabilities consistent with applicable federal, state, and local law. If you need a reasonable accommodation during the application process, please let us know

• Serve as the primary point of accountability for site activation and start‑up activities on assigned studies • Oversee cross‑functional site activation activities to ensure milestones are achieved on time and within budget • Manage the accurate tracking, analysis, and reporting of site activation progress and metrics • Partner with project teams to support feasibility, site qualification, selection , and regulatory activities as needed • Communicate site activation status, risks, and mitigation plans to Sponsors , project leadership, and internal teams • Develop and maintain site activation project plans and support risk assessment and issue resolution • Ensure site activation activities are appropriately budgeted, with out‑of‑scope work tracked and managed through change control • Drive continuous improvement through SOP development, best practices, metrics, and departmental initiatives • Contribute to business development activities, including proposal development and bid defense support • Liaise with internal stakeholders and external vendors, escalating issues as needed to ensure on‑time delivery • Ensure compliance with SOPs, ICH GCP, and applicable regulatory requirements

Title: Carrier Access Manager (Cox Business) Location: Springfield United States Job Description: time type Full time job requisition id R202676071 Company Cox Communications, Inc. Job Family Group Sales Job Profile Carrier Access Manager - CCI Management Level Manager - Non People Leader Flexible Work Option Hybrid - Ability to work remotely part of the week Travel % Yes, 5% of the time Work Shift Day Compensation Compensation includes a base salary in the range of $113,000.00 - $169,400.00. The salary rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate's experience. In addition to the salary range identified herein, this role is also eligible for an annual incentive/commission target of $92,100.00. Job Description Carrier Access Manager (Cox Business) Join a goal-driven sales organization with the opportunity to grow revenue quickly! Cox Business is looking for a strategic and results-oriented individual to serve as the Carrier Account Manager for our East Region. This position will grow revenue with new business opportunities in the fiber and infrastructure space in partnership with the assigned carrier’s organization. What’s in It for You? Here’s a sneak peek of the benefits you could experience as a Cox employee: - A competitive salary and top-notch bonus/incentive plans. - A pro-sales culture that honors what salespeople (like you!) contribute to our success. - Exceptional work-life balance, flexible time-off policies and accommodating work schedules. - A true team environment, with 3 days of real-life collaboration in the office. - Comprehensive healthcare benefits, with multiple options for individuals and families. - Generous 401(k) retirement plans with company match. - Inclusive parental leave policies, plus comprehensive fertility coverage and adoption assistance. - Professional development and continuing education opportunities. - Access to financial wellness/planning resources. Check out all our benefits. What You’ll Do - Jointly develops account plans with National Account Managers in line with national account strategies to achieve revenue and growth commitments in support of company goals for national carrier accounts - Works with the National Carrier Sales Team to act as account management contact with local market carrier customer representatives. Leads business development, implementation and service delivery conversations during the sales process. - Responds to the NAD requests for service quotes for carriers within timeframes as defined in carrier MSAs - Monitors customer information via email and calls to gain an understanding of project status, concerns, and issues to maintain in-depth knowledge of their businesses, industry, and key competitors. - Meets regularly with carrier customer to identify their transport, data and infrastructure service needs and discuss service delivery and process changes. Cultivate relationships with customers to form a partnership at the system level to provide excellent service and develop future business opportunities. - Collaborates with customers on initiatives, and provides forecasts, budget, and build-out expectations for specific projects. - Makes complex sales presentations in partnership with the National Account Manager to carrier/wholesale customers. Uses consultative selling techniques to leverage the position of Cox Business and the carrier/wholesale products it offers to influence buying decisions - Develops business, negotiates pricing, service levels, and terms/conditions of contracts with local/regional carrier customer. Provides feedback to the National Account Managers concerning pricing, service level agreements, and terms and conditions associated with MSAs in the markets where they are responsible for supporting national contract negotiation - Manage pre-sales technical relationship with wireless carrier’s Transport, RF and Real Estate teams. - Provide customer insight and vision to develop Cox’s wireless infrastructure services partnering with internal Cox departments to implement small cell, fiber and microwave services that meet budget and interdepartmental goals. - Work with equipment OEM’s to keep infrastructure design and implementation teams versed in the latest industry products being deployed on behalf of the customer. - Ensures that local processes conform to all contract commitments made on behalf of Cox to each carrier, including pricing, trouble management, SLAs, and network performance requirements. - Collaborate with external customer and internal Operations & Engineering to forecast network demand, identify new opportunities, and advise on network infrastructure expansion opportunities. - Communicates customer technical project status, concerns, sales opportunities, implementations, and related issues internally with stakeholders as required. - Attends job-related training and informally remains current on technical information regarding Cox’s telephony and infrastructure product offerings, Customer Premises Equipment (CPE), networking, and sales through completion of required/recommended training program. - Meet assigned revenue quota objectives Who You Are Minimum - Requires BS/BA in related discipline or 10+ years of experience in related field (i.e., Sales and Operations) OR MS/MA and 5+ years of experience in related field. Will consider additional industry experience in lieu of degree - 4+ years telephony, communications equipment and/or data transport experience 2+ years wireless site development and RF planning experience - A holistic understanding of cellular infrastructure permitting and deployment processes - A holistic understanding of cellular infrastructure technology including LTE, CRAN, DRAN, DAS. - A holistic understanding of wireless spectrum positions within the US market - Familiarity with related regulatory matters, access service evolution, industry terms and nomenclature, and telecommunication industry standards (e.g. Telcordia, OBF, MEF). - A familiarity with transport services, Ethernet services, and wireline network technology. - An understanding of carrier quote-to-cash operations as well as network management tools and processes. - Willingness to travel up to 50% (nationwide) - Aligning Performance for Success - Building Customer Loyalty - Building Strategic Working Relationships - Building Trust - Team Motivation and Energy - Formal Presentation - Gaining Commitment - Leading Through Vision and Values - Executive Sales Ability / Persuasiveness - Technical / Professional Knowledge and Skills Preferred - 5+ year’s successful experience in wireless carrier implementation/or wireless carrier account management. - Small Cell and DRAN industry experience and examples of previous projects developed or sold under applicant’s control - Outside Plant Experience Your next big opportunity starts here. Apply to Cox today! Benefits The Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the company’s needs, and its obligations; seven paid holidays throughout the calendar year; and up to 160 hours of paid wellness annually for their own wellness or that of family members. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave. About Us Cox Communications is all about creating moments of real human connection; and for employees, that’s true both in the workplace and in the problems we solve for customers. From building advertising solutions to unleashing IoT technologies to creating an exceptional experience for customers in our retail locations and online, we’re creating a world that is smarter and more connected. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer – All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship. Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship. No OPT, CPT, STEM/OPT or visa sponsorship now or in future.