• Atendimento ao cliente por Zendesk, Chat e telefone, garantindo um suporte eficiente e personalizado. • Realizar cotação, reserva, emissão e reemissão de serviços de viagens nacionais e internacionais, incluindo aéreo, Hotel nacional - Local nacional - rodoviário nacional / seguro viagens / grupos aéreos, hotéis e passeios nacionais; hospedagem, locação de veículos e seguro viagem. • Utilização dos sistemas Sabre, E-LATAM, entre outros, com conhecimento de nível usuário. • Identificar, analisar e reagir a possibilidades de melhorias processuais para clientes internos e externos; • Atuar junto à liderança no desenvolvimento e implementação de novos processos e procedimentos, incentivando formas inovadoras de entregar mais valor aos clientes e ao negócio. • Atuação em Plantão Emergencial Noturno - Jornada 12hs por 36hs de 20hs às 08hs

• Serve as a trusted advisor to clients, providing expert guidance on contact center operations, CX strategies, and AI enablement. • Work with consulting teams to design and operationalize solutions that prioritize both the customer and employee experience (EX), ensuring that people, process and technology transformations are rooted in empathy and human-centric design. • Organize and facilitate working sessions and workshops with key stakeholders to define strategy and elicit business requirements. • Synthesize learnings from engagements into complete deliverable packages for the client, including current state assessments, gap analyses, roadmaps, and business cases. • Author and deliver professional, effective presentations to client stakeholders, ensuring complex strategies are communicated clearly to executive leadership. • Apply data to business case development to demonstrate how AI and digital solutions can deepen customer relationships and increase sales. • Participate in the design and continuous improvement of standard consulting methods, frameworks, and artifacts. • Actively participate in personal growth and professional development activities.

Role Description As a key member of the Corporate Operations team, the Senior Travel Advisor will be responsible for the successful completion of comprehensive, accurate, cost effective travel arrangements for Direct Travel clients within company policies utilizing corporate contracts and preferred suppliers in an efficient and professional manner. This is a fully remote position - Hours: 9am to 6pm PST (Monday to Friday). - Completes international travel arrangements for clients which may include air, hotel, ground transportation, and rail. - Supports one account. - Operates within detailed procedures. - Interacts with traveler or travel arranger and provides 1st level of support for customer service and technical issues. - Ensures compliance of a client’s travel policy while utilizing DT preferred vendors to maximize profit. - Adheres to DT standards in delivering customer service including telephone and email etiquette, and follows prescribed customer service escalation procedure. - Follows company standards regarding procedures, utilization of tools, productivity, accuracy of work, and attendance. - Attends staff and training meetings for ongoing updates in travel industry and office procedures which may require you to work in the office if home based. - Maintains a favorable working relationship with all other company employees to foster and promote a cooperative working environment. Qualifications - Minimum 10 years of corporate consultant experience. - Ability to create domestic multi-segment, multi-destination itineraries. - Must demonstrate industry knowledge. - Proficiency in one or more CRS. - Ability to meet and exceed required performance standards. - Excellent customer service skills required. - Excellent verbal and written communication skills required. - Minimum knowledge of Outlook skills and basic Microsoft platforms. - Must be able to lawfully work within the US and have unrestricted work authorization for US. Requirements - Minimum 5+ years’ experience in the travel industry. - Ability to change/create international multi-segment, multi-destination itineraries. - Demonstrate industry knowledge and keep up to date on locating resources. - Proficiency in Sabre 5+ years GDS systems. - Basic knowledge of MS Office platform. - This is not necessarily an exhaustive list of responsibilities, skills, duties, requirements, or efforts associated with the position. Benefits - In addition to Medical, Dental, and Vision benefits, Direct Travel offers an employee rewards and recognitions program. - Total Rewards Package which includes Wellness, Sustainability, DE&I initiatives, and Mental Health Support. Company Description Direct Travel is a leading provider of corporate travel management services. By leveraging both the expertise of its people and innovative solutions, Direct Travel enables clients to derive the greatest value from their travel program in terms of superior service, progressive technologies, and significant cost savings. The company is led by CEO Christal Bemont and Executive Chairman Steve Singh, noted business investor and founder of Concur. Direct Travel has offices in over 80 locations and is currently ranked among the top providers of travel on Travel Weekly’s Power List. Direct Travel is an EOE/AA/Veteran/People with Disabilities employer.

Role Description This is a business-critical, customer-facing role for a scientifically credible commercial operator who can engage confidently with senior discovery scientists, informatics leaders, and innovation stakeholders. You will work closely with the VP of Sales and the wider commercial team, acting as the scientific and technical authority throughout strategic sales engagements. You will help customers solve complex scientific challenges by aligning our platform to their business priorities and technical environments, advising them about systems architecture, whilst demonstrating the measurable commercial and R&D value of our products. Operating at the intersection of drug discovery, AI, biomedical data, and enterprise pre-sales, you will act as a trusted advisor during complex commercial engagements while helping shape customer strategy, product direction, and market expansion. If you combine scientific depth, technical expertise, and commercial sharpness - and thrive in consultative sales environments - this is a rare opportunity to directly influence company growth and industry innovation. Key Responsibilities - Partner closely with the rest of the commercial team to architect, consult on, and help close high-value strategic opportunities across global pharma and biotech accounts. - Act as the scientific lead throughout the sales cycle, ensuring customer challenges are fully understood and mapped to compelling solution outcomes. - Join customer meetings as a trusted advisor, helping build credibility, overcome objections, and accelerate decision-making. - Lead RFP and RFI responses, and write technical proposals, response documents, and statements of work for strategic opportunities. - Own the trial conversion outcome alongside the Account Executive (trial conversation after 3 months). Trial conversion rate is the primary commercial KPI for this role. - Run discovery workshops and tailored demos with prospects to surface scientific pain points, articulate platform fit, and agree formal success criteria for the trial period. - Map stakeholders within target accounts (champion, economic buyer, technical evaluator, end users) and ensure the right people are engaged at the right stage of the deal cycle. - Own the formal Pre-sales → Customer Success handover artefact at contract signature, covering documented success criteria, agreed use cases, data plan, stakeholder map, decision process at trial conversion, and any known risk flags. - Share market learnings to support Biorelate’s expansion and growth strategies within existing accounts. - Influence buying decisions through compelling scientific storytelling, ROI-led value propositions, and consultative engagement. - Represent Biorelate at industry conferences, customer events, and scientific meetings - as a participant, demo lead, and where appropriate as a speaker or panellist. - Conduct customer site visits for high-value enterprise engagements where on-site presence is a meaningful unlock for trust, depth of scoping, or stakeholder access. - Work in close partnership with the Forward Deployed Engineer to ensure solutions are effectively embedded with customers. - Serve as the senior scientific authority in customer conversations, building trust with R&D, bioinformatics, and data science stakeholders. - Develop a deep understanding of customer research bottlenecks, data challenges, and discovery priorities, translating these into high-value solutions. - Deliver executive-level presentations, workshops, and demonstrations tailored to scientific, technical, and commercial audiences. - Contribute to sales enablement: maintain demo libraries, build battle cards, capture win/loss learnings, and share insights internally to raise the technical standard of the wider commercial team. - Articulate the value of graph-based approaches and knowledge graphs alongside retrieval-augmented generation (RAG) architectures. - Whiteboard technical architectures and workflows with prospects, exploring innovative ways of working within large enterprise pharma organisations. - Design scientifically robust and commercially compelling solutions using graph technologies, AI/ML, and advanced analytics. - Collaborate with customer technical teams on graph analytics, semantic enrichment, and AI-enabled discovery workflows. - Feed market insight back into Product to strengthen competitiveness and accelerate roadmap priorities. Qualifications - Technical Strength Benefits - We offer competitive salaries, enhanced family leave, and significant opportunities for professional development. - Genuine Flexibility: We are a fully remote business with colleagues across the globe. Manage your schedule, avoid commuting, and do your best work from home. - Cutting-Edge Technology: Work with the latest tools and technologies while helping solve some of the most important challenges in life sciences.