• Receives calls and emails and provides personalized customer service by responding to the needs of the caller or escalates/routes to others who can assist. • Tracks all calls and emails to provide reports on usage and other related information. • De-escalates situations involving dissatisfied individuals offering support and assistance. • Guides callers through navigating the institutions' various platforms to include UT Health Performs, UT Health Learns, Kronos, and Benefit Focus. • Collaborate across all area of Human Resources to enhance process improvements. • Participate in special projects, as assigned, that enable the Office of Human Resources to contribute to the realization of UT Health goals. • Performs all other duties as assigned.

• Serve as a trusted advisor to Services leaders on team member and organizational matters • Navigate ambiguity by developing practical solutions and establishing structure as needs evolve • Design, implement, and refine scalable HR processes that support growth and consistency • Partner with HR colleagues to align on best practices while tailoring solutions to Services teams • Support onboarding and team member lifecycle processes to ensure a seamless experience • Act as a primary HR contact for Services team members, providing guidance and problem resolution • Partner with Recruiting to support hiring efforts and enhance the candidate experience • Support workforce planning, organizational design, and leadership development initiatives • Provide guidance on employment laws, policies, and HR best practices • Manage employee relations matters with sound judgment and a solutions‑oriented approach • Support performance management processes and coach leaders through feedback and development conversations • Identify engagement trends and recommend strategies to improve retention and culture • Partner with leadership to implement programs that improve team effectiveness and scalability • Build and improve processes, tools, and frameworks to support a growing Services organization • Collaborate cross‑functionally with Recruiting, Payroll, Finance, and HR Operations teams

Role Description As a Human Resources Generalist, you’ll execute a wide range of core HR processes while partnering with leaders to build strong teams and an engaging workplace. You’ll provide guidance to Region Directors, District Managers, and Store Managers on policies, performance, people practices, employee relations matters, and help drive HR initiatives that improve compliance, efficiency, and day-to-day operations. - Partner with Field Leadership on workforce retention and engagement strategies. - Coach and advise leaders on HR policies, practices, and employment-related topics; interpret and explain HR policies, procedures, and applicable regulations. - Support employee relations by responding to concerns and guiding leaders through values-based solutions (coaching, performance conversations, corrective action, conflict resolution, development planning, etc.). - Handle sensitive matters appropriately, including intake and investigations of concerns such as harassment/discrimination/retaliation, wage/hour questions, and other team member relations issues—escalating complex cases when needed. - Develop and deliver training and HR education materials to strengthen leader capability and ensure programs are executed effectively. - Drive continuous improvement by identifying opportunities within processes, procedures, compliance, and operations. - Analyze workforce data (turnover, survey results, trends) and share insights and recommendations. This remote role supports Casey’s store locations across Iowa—including the Des Moines metro, Council Bluffs, Ames, and nearby rural communities—with limited travel to stores as needed. Qualifications - Bachelor’s degree in related field, or equivalent work-related experience required. - Three years of human resources experience. - Basic knowledge of civil rights, equal opportunity, and other employment laws and regulations. - Strong understanding of concepts, practices, and procedures considered best practices for human resources. - General familiarity with concepts pertaining to the Family Medical Leave Act and other leave policies as well as drug and alcohol matters as it pertains to employment. - Certification as a Professional in Human Resources (PHR) or Society of Human Resources Management Certified Professional (SHRM-CP) preferred. - Ability to handle situations with discretion, good judgement, and an appropriate sense of urgency. - Excellent communication skills (verbal, written, and presentation) with the ability to communicate with individuals across all levels of the organization. - Must possess a valid driver’s license and have the physical ability to drive a vehicle for job-related travel. Benefits - Great benefits including choices in medical plans, dental, vision, life insurance, charitable giving programs, parental leave, and an onsite Child Development Center. - Competitive pay, 401k company match up to 6%, vacation & sick time, paid holidays, volunteer time, and an onsite cafeteria. - Dress for your day dress code, jeans are welcomed! - The opportunity to work for a big company that has not lost our small company feel. Our senior leadership team is engaged, involved, and accessible! Compensation Starting pay range: $64,500 - $84,600. Actual pay may vary based on Casey’s assessment of the candidate's knowledge, skills, abilities (KSAs), related experience, education, and qualifications. Other factors impacting pay include local prevailing wages and internal equity. This position is eligible for an annual cash bonus based on company performance. Our full salary range for this role does extend beyond the hiring range listed, allowing team members the opportunity to continue to grow within the company.

Role Description The SBS Resource Management Team Lead position collaborates with a team of Analysts to meet overall contact center objectives and enhance the customer service function to exceed all customers' expectations. The Team Lead supports the contact center by providing ongoing assistance to contact center representatives, oversight of real-time performance, and reporting of metrics. - Provides daily guidance and assistance to contact center representatives - Helps to support ongoing training to new hire contact center representatives - Handles customer escalations that may require deviation from standard screens, scripts, and procedures - Oversees real-time performance of site and queue management - Monitors calls or emails and provides feedback as necessary to ensure quality standards are exceeded - Expedites sensitive operational issues and makes appropriate decisions to inform a supervisor or takes independent action if necessary - Maintains proficiency in customer service functions and, when volumes dictate, assist in responding to customer inquiries - Acts as a liaison between call center representatives, supervisory staff, and other departments - Performs administrative duties as requested - Actively participates in key departmental and divisional initiatives when called upon - Manage a team of resource analysts to organize, lead, and develop to ensure meeting work standards Qualifications - Education: High School Diploma or GED (accredited) - Experience: 2 years of customer service experience with a minimum of 1 year as a WM customer service representative - Experience: 1 year or more in Resource Management as an Analyst Preferred - Internal candidates must be performing in an above average capacity in their current position and be an employee in good standing - No written or final disciplinary actions of any type within 180 days prior to eligibility of achieving level status - Must have maintained a minimum average value of Meets or Exceeds Expectations on the Customer Service or other related scorecard for a twelve-month period - Proficient in MS Office - Strong keyboarding skills and words per minute - Professional verbal and email communication skills - Excellent verbal, written and analytical skills - Computer skills - MS Office - Typing Skills - Professional phone and email etiquette - Ability to multitask - Ability to react well under pressure and treats others with respect - Identifies and resolves problems in a timely manner - Prioritizes and plans work activities - Focuses on solving conflicts and listening to others without interrupting - Be punctual at work - Work efficiently and effectively, both independently and as a team to ensure exceeding call center's standards - Balances team and individual responsibilities and helps build a positive team spirit - Adapts and able to deal with frequent changes in the work environment - Able to manage difficult or emotional customer situations and responds promptly to service requests to meet customer commitments - Demonstrates accuracy and thoroughness to meet productivity standards in a timely manner Requirements The expected starting pay range for this position across the U.S. is $26-29/hr. This represents a good faith estimate for this position. The specific salary offered to a successful candidate may be influenced by a variety of factors including the candidate’s relevant experience, education, training, certifications, qualifications, and work location. Benefits - Competitive total compensation package including Medical, Dental, Vision, Life Insurance and Short Term Disability - Stock Purchase Plan - Company match on 401K - Paid Vacation, Holidays, and Personal Days