Role Description The SBS Resource Management Team Lead position collaborates with a team of Analysts to meet overall contact center objectives and enhance the customer service function to exceed all customers' expectations. The Team Lead supports the contact center by providing ongoing assistance to contact center representatives, oversight of real-time performance, and reporting of metrics. - Provides daily guidance and assistance to contact center representatives - Helps to support ongoing training to new hire contact center representatives - Handles customer escalations that may require deviation from standard screens, scripts, and procedures - Oversees real-time performance of site and queue management - Monitors calls or emails and provides feedback as necessary to ensure quality standards are exceeded - Expedites sensitive operational issues and makes appropriate decisions to inform a supervisor or takes independent action if necessary - Maintains proficiency in customer service functions and, when volumes dictate, assist in responding to customer inquiries - Acts as a liaison between call center representatives, supervisory staff, and other departments - Performs administrative duties as requested - Actively participates in key departmental and divisional initiatives when called upon - Manage a team of resource analysts to organize, lead, and develop to ensure meeting work standards Qualifications - Education: High School Diploma or GED (accredited) - Experience: 2 years of customer service experience with a minimum of 1 year as a WM customer service representative - Experience: 1 year or more in Resource Management as an Analyst Preferred - Internal candidates must be performing in an above average capacity in their current position and be an employee in good standing - No written or final disciplinary actions of any type within 180 days prior to eligibility of achieving level status - Must have maintained a minimum average value of Meets or Exceeds Expectations on the Customer Service or other related scorecard for a twelve-month period - Proficient in MS Office - Strong keyboarding skills and words per minute - Professional verbal and email communication skills - Excellent verbal, written and analytical skills - Computer skills - MS Office - Typing Skills - Professional phone and email etiquette - Ability to multitask - Ability to react well under pressure and treats others with respect - Identifies and resolves problems in a timely manner - Prioritizes and plans work activities - Focuses on solving conflicts and listening to others without interrupting - Be punctual at work - Work efficiently and effectively, both independently and as a team to ensure exceeding call center's standards - Balances team and individual responsibilities and helps build a positive team spirit - Adapts and able to deal with frequent changes in the work environment - Able to manage difficult or emotional customer situations and responds promptly to service requests to meet customer commitments - Demonstrates accuracy and thoroughness to meet productivity standards in a timely manner Requirements The expected starting pay range for this position across the U.S. is $26-29/hr. This represents a good faith estimate for this position. The specific salary offered to a successful candidate may be influenced by a variety of factors including the candidate’s relevant experience, education, training, certifications, qualifications, and work location. Benefits - Competitive total compensation package including Medical, Dental, Vision, Life Insurance and Short Term Disability - Stock Purchase Plan - Company match on 401K - Paid Vacation, Holidays, and Personal Days

Role Description This role requires travel across the entire Region, approximately 85% of the time. All travel expenses are covered, and there is likewise a base salary plus multiple incentives. You can live anywhere in the state(s) listed for this role. In this role, you will have the ability to achieve work-life balance. Flexible scheduling is offered where providers can flex their time between 8am-8pm over the 7-day work week. No on-call, no weekends, and no holidays required. As a HouseCalls Advanced Practice Clinician (Nurse Practitioner or Physician Assistant), you will conduct annual in-home health assessments for Medicare Advantage and other plan members. This is a non-prescribing, field-based role focused on improving health outcomes through education, gap closure, and collaboration with primary care providers (PCP). Primary Responsibilities: - Conduct comprehensive in-home assessments, including: - Past medical history review, medication reconciliation, vital signs, and physical exam - Evidence-based screenings and point-of-care testing (as appropriate) - Identify and document diagnoses for care management and treatment planning - Communicate findings to members’ PCPs to address gaps in care - Recognize urgent/emergent situations and intervene appropriately - Educate members on disease processes, medications, and compliance - Address social determinants of health and provide referrals as needed Qualifications - For NPs: Active ANCC or AANP certification in Family, Adult, Geriatric, or Adult-Gerontology Primary Care - For PAs: Current NCCPA certification and state licensure - Active, unrestricted licensure in the state you will be practicing in (or ability to obtain by start date) without current disciplinary actions or practice limitations - Active and unrestricted driver’s license - In addition to a driver’s license, access to reliable transportation to complete home visits - Ability to navigate varied home environments; ability to sit/stand/kneel as needed to perform assessments - If you're working in a state that allows NPs/PAs to practice independently (without Collaborative Agreement), you must get approval from your licensing board if required. New hires who are eligible but haven’t applied yet must do so within 1 month of starting. If you're not eligible at the time of hire, you must begin working toward eligibility within 1 month and apply for approval within 3 months of becoming eligible - 1+ years of clinical experience (family, geriatric, or home health) Preferred Qualifications - Proficiency with electronic medical records and technology - Ability to transport equipment weighing up to 30 pounds and navigate stairs as part of home visits - Proven communication skills with geriatric or Medicare populations Benefits - Compensation for this specialty generally ranges from $109,500 - $164,000. Total cash compensation includes base pay and bonus and is based on several factors including but not limited to local labor markets, education, work experience and may increase over time based on productivity and performance in the role. - We comply with all minimum wage laws as applicable. - In addition to your salary, we offer benefits such as a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). Company Description At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission. OptumCare is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. OptumCare is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

• Act as a strategic advisor to the President of Experian Automotive and the Senior Leadership Team • Align people strategy with organizational growth goals • Guide scalable talent, performance, culture, and organizational development plans • Partner with leadership to develop leaders, optimizing organizational design • Ensure an inclusive culture that enables sustainable growth • Collaborate with HR and the business to achieve the people strategy • Lead workforce planning and succession planning efforts • Design performance management frameworks and coach managers on employee development • Establish and maintain a fair environment for employee relations

• Act as a trusted HR partner to the French team, ensuring compliance and high-performance culture. • Lead in navigating French labour law and managing employee relations. • Coach managers to build exceptional teams and support organizational change. • Prepare for CSE meetings and ensure 'People First' value is a daily reality.