• Provide programmatic support by conducting analyses • Own high visibility reports • Assist with strategic conversations • Collaborate with cross-functional teams

Role Description DuPont Community Credit Union (DCCU) is currently seeking an enthusiastic and driven individual to join our service center team as a Remote Member Representative. This position is designed to be fully remote (work from home) after the successful completion of training that will take place onsite at our location in Waynesboro, Virginia. At DCCU, we go beyond transactions and truly want to help our members achieve financial success by aligning them with the right products and services to help make a difference in their lives. If you have a passion for serving others to help them achieve their financial goals, then this may be the perfect position for you! What You’ll have the Opportunity to do: - Provide exceptional service to our members through telephone inquiries to include deposit and loan accounts. - Participate in a dedicated career development plan to advance knowledge and skills in order to provide full service for each member experience. - Serve as trusted advisors by building strong relationships and always acting in the best interests of our members. - Inform, educate, and advise members of DCCU’s products and services that contribute to their financial health and well-being. - Execute member requests to include transfers, withdrawals, payments, debit and credit card inquiries, direct deposit transactions, stop payments, etc. - Troubleshoot and resolve issues that may arise involving the various electronic channels. Qualifications - A high school diploma or equivalent. - Exceptional communication skills with an emphasis on professional and effective telephone skills to uphold quality standards while servicing both internal and external members. - High aptitude for detailed work, accuracy, and the ability to handle multiple tasks efficiently. - Ability to work effectively as a member of a team and contribute to individual, team and department goals while promoting a positive team environment. - Demonstrated strong self-management by independently prioritizing tasks, maintaining productivity in a remote environment and consistently meeting deadlines. - Desire to develop and grow in their career. - Oral and written fluency in Spanish and English are preferred. - Required minimum home internet speed of 35 Mbps. Benefits - Meaningful work that is highly impactful to the membership and community. - A supportive work environment that values creativity, innovation and continuous learning. - Opportunities for development and career growth. - Access to a competitive salary and benefits, including health insurance and retirement plans. - Support of work-life balance. - Community involvement opportunities. Company Description Founded in 1959, DCCU is a financial leader in the Shenandoah Valley, currently serving over 123,000 members, with over $2 Billion in Assets. At DCCU, we go beyond transactions and truly want to help our members achieve financial success by aligning them with the right products and services to help make a difference in their lives. This is a great opportunity to join a well-respected and growing financial institution offering meaningful work that impacts our community. This position is fully remote AFTER the completion of an introductory training period that will take place onsite in Waynesboro, VA. Qualified individuals should apply online only by Friday, May 8, 2026. On-line applications/resumes can be submitted by visiting www.mydccu.com . Follow the careers link on the homepage. At DuPont Community Credit Union our goal is to be a diverse workforce that is representative, at all job levels, of the community we serve. We are an equal opportunity/affirmative action employer. All qualified applicants are encouraged to apply and will receive consideration for employment without regard to sex, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

Role Description This position serves as a technical expert in the claim handler career path. Under limited supervision, handles claims with litigation, complex/catastrophic and/or coverage elements. Handles the most unique cases, where little precedence has been established. May handle the most complex, high touch or labor-intensive customers. Serves as a department leader by developing other employees and may function as acting manager in the absence of department management. - Independently administers complex claims and catastrophic exposures within authority, including claims from dedicated large accounts. - Establishes timely and appropriate reserves based on claim profile and anticipated financial exposure. - Represents the Company by working closely with customers, agents and brokers to resolve the most complex claim issues. - Negotiates settlements with attorneys or injured and exercises independent judgment to settle cases prior to mediation or litigation. - Manages outside vendors to ensure cost containment efforts. - Establishes and maintains effective working relationships with all internal and external customers. - Stays abreast of changes in relevant statutes and case law. - Actively participates in agent/client relationship management. - Mentors team members. - May serve as department leader in the absence of management or act as manager designee. Qualifications - Bachelor’s degree in a related field. Relevant combination of education and experience may be considered in lieu of degree. - Continuous learning, as defined by the Company’s learning philosophy, is required. - Certification or progress toward certification is highly preferred and encouraged. - Seven years of progressively more responsible experience in a claims environment that provides the necessary skills, knowledge and abilities. - Experience handling claims in multiple jurisdictions preferred. - Bilingual skills preferred. - A concentration in commercial trucking would be preferred. - OR Two years of AF Group Claims Representative III experience that includes independent handling of the most complex claims and/or the most complex, high touch or labor-intensive customers. Requirements - Ability and proficiency in the use of computers and company standard software specific to position. - Effective oral and written communication skills. - Effective customer service skills. - Ability to negotiate, build consensus and resolve conflict. - Ability to act as a representative of the Company and establish effective working relationships. - Ability to manage multiple priorities and meet established deadlines. - Attention to detail and analytical skills. - Ability to make independent decisions. - Ability to solve highly complex problems. - Ability to train and mentor others. - Ability to lead others. Benefits - “Actual compensation decision relies on the consideration of internal equity, candidate’s skills and professional experience, geographic location, market and other potential factors. It is not standard practice for an offer to be at or near the top of the range, and therefore a reasonable estimate for this role is between $80,960 and $135,520.” - We are an Equal Opportunity Employer. Diversity is valued and we will not tolerate discrimination or harassment in any form. - Candidates for the position stated above are hired on an "at will" basis. Nothing herein is intended to create a contract.

Title: Nurse Triage Registered Nurse Job Description: Discover. Achieve. Succeed. #BeHere Location: US:WI:MENOMONEE FALLS at our WOODLAND PRIME 400 facility. This job is REMOTE. FTE: 0.600000 Standard Hours: 24.00 Shift: Shift 1 Monday 0930-1800, Saturday 0730-1600, Sunday 0730-1600 Job Summary: The Nurse Triage Registered Nurse is a practitioner who is responsible for assessing, planning, implementing, and evaluating care for an identified group of patients within the Froedtert and MCW Patient Engagement Center. Responsibilities may include triage (telephone based), providing patient and family education, managing test results, coordinating patient care needs, medication refills and other tasks as assigned from a clinical capacity. Customer-focused and friendly communication skills will provide an exceptional experience and set the stage for patient preference and loyalty to Froedtert & The Medical College of Wisconsin. Competencies may include, Nurse triage training, Other duties as assigned. The Nurse Triage Registered Nurse job description is adapted from the ANA Nursing: Scope and Standards of Practice, 2nd Edition (2010), the AAACN Scope and Standards of Practice for Professional Telehealth Nursing, 5th Edition (2011), and the AAACN Scope and Standards of Practice for Professional Ambulatory Care Nursing, 8th Edition (2010). EXPERIENCE DESCRIPTION: Two years of clinical experience is required. One year of RN experience or nursing student clinical rotation experience may be considered. Three to five years of clinical nursing experience in an applicable specialty, preferred. EDUCATION DESCRIPTION: Professional knowledge of nursing theory and practice at a level normally acquired through completion of education at an accredited School of Nursing in order to be eligible for licensure as a Registered Nurse is required. Bachelor's Degree in Nursing is preferred. TRAINING DESCRIPTION: Preferred proficiency with Epic Nurse Triage Software and call center technology. SPECIAL SKILLS DESCRIPTION: Expert communication skills, oral and written required. Proven ability to multi-task. Proven ability to mentor other co-workers on job tasks and workflows. Strong proactive organizational skills. Excellent customer service skills. Proficient in Microsoft Outlook , Word and Excel. Knowledge of medical terminology and Epic. LICENSURE DESCRIPTION: Requires current state of Wisconsin Registered Nurse License or a Multi-state Nursing License from a participating state in the NLC (Nurse Licensure Compact). American Heart Association (AHA) Basic Life Support for the Healthcare Provider (BLS) or an AHA approved equivalent is required within 90 days of hire. Compensation, Benefits & Perks at Froedtert Health Pay is expected to be between: (expressed as hourly) $29.70- $46.04. Final compensation is based on experience and will be discussed with you by the recruiter during the interview process. Froedtert Health Offers a variety of perks & benefits to staff, depending on your role you may be eligible for the following: - Paid time off - Growth opportunity- Career Pathways & Career Tuition Assistance, CEU opportunities - Academic Partnership with the Medical College of Wisconsin - Referral bonuses - Retirement plan - 403b - Medical, Dental, Vision, Life Insurance, Short & Long Term Disability, Free Workplace Clinics - Employee Assistance Programs, Adoption Assistance, Healthy Contributions, Care@Work, Moving Assistance, Discounts on gym memberships, travel and other work life benefits available The Froedtert & the Medical College of Wisconsin regional health network is a partnership between Froedtert Health and the Medical College of Wisconsin supporting a shared mission of patient care, innovation, medical research and education. Our health network operates eastern Wisconsin's only academic medical center and adult Level I Trauma center engaged in thousands of clinical trials and studies. The Froedtert & MCW health network, which includes ten hospitals, nearly 2,000 physicians and more than 45 health centers and clinics draw patients from throughout the Midwest and the nation.