• Efetuar conciliações de contas contábeis, analisando lançamentos, verificando conformidade com normas internas e solicitando correções às áreas responsáveis, garantindo a integridade das informações no SAP. • Realizar lançamentos contábeis diversos, como reclassificações, variações cambiais, notas de débito e crédito, despesas antecipadas, além de demurrage e despatch, assegurando a correta contabilização. • Atuar no fechamento contábil por meio de rotinas preestabelecidas, garantindo o cumprimento de prazos e exigências legais. • Elaborar relatórios contábeis e gerenciais a partir de dados do SAP, apoiando a análise e a tomada de decisão. • Prestar suporte a auditorias internas e externas, organizando documentos, relatórios e informações, assegurando conformidade com normas vigentes. • Analisar a folha de pagamento, verificando lançamentos e identificando inconsistências para ajustes junto às áreas responsáveis. • Realizar provisões contábeis (PPR, prêmios, contingências, PCLD, entre outras), com base em informações das áreas envolvidas, garantindo o correto provisionamento. • Acompanhar contas e provisões, como PDD e contas transitórias de serviço, realizando análises e ajustes para assegurar a consistência dos saldos. • Apoiar na elaboração e atualização de documentos e processos internos, contribuindo para padronização, qualidade e melhoria contínua. • Executar outras atividades correlatas, conforme orientação do superior imediato.

Role Description Designs and delivers customer audiences that power meaningful, timely marketing across email, mobile, digital, and direct mail channels. Partners closely with Growth Marketing, CRM, and Lifecycle teams to translate campaign ideas into precise, scalable segmentation logic. Brings deep expertise in customer data to ensure audiences are accurate, thoughtfully targeted, and ready to perform. Plays an essential role in enabling high-quality customer experiences through strong judgment, curiosity, and operational excellence. This role sits at the center of Designer Brands’ customer marketing engine. As a Senior Segmentation Analyst, you’ll shape how and when customers connect with our brands by building audiences that support CRM, lifecycle, and direct marketing programs. You’ll influence campaign success behind the scenes—balancing precision with scale, advising partners on what’s possible, and ensuring every audience is thoughtfully constructed before it ever reaches a customer. If you enjoy turning complex data into clear, actionable segments—and want your work to directly impact how millions of customers experience a brand—this role offers both visibility and ownership. What You’ll Be Doing - Customer Segmentation & Audience Execution - Build and deploy customer audiences for email, push, SMS, web/app, lifecycle, and direct mail campaigns - Translate campaign briefs, business rules, and segmentation frameworks into accurate audience logic - Apply sound judgment to balance targeting precision, audience scale, system constraints, and data quality - Segmentation Expertise & Partner Collaboration - Serve as a subject-matter expert in customer data, eligibility rules, and targeting best practices - Partner with Marketing and CRM teams to assess segmentation feasibility and recommend thoughtful tradeoffs - Identify potential risks, edge cases, or unintended customer impacts before launch - Technical & Platform Execution - Independently build, validate, and deploy audiences using RedPoint Interaction and downstream platforms such as Braze - Use SQL to query, validate, and troubleshoot customer data in Google BigQuery - Maintain a strong working understanding of data sources, suppression logic, and channel-specific requirements - Operational Excellence & Quality Assurance - Ensure all segmentation is thoroughly QA’d, accurate, and delivered on time - Troubleshoot data or logic issues efficiently and proactively - Contribute to improvements that enhance speed, accuracy, and scalability of segmentation workflows - Adapt quickly as strategies, priorities, and platform capabilities evolve - Leadership & Enablement (Non-Managerial) - Mentor and support junior analysts and peers by sharing knowledge and strengthening technical skills - Help elevate team-wide capability in segmentation, customer platforms, and problem-solving approaches - Establish and maintain best practices, documentation, and standards for audience targeting Qualifications - Strong experience with advanced customer segmentation and audience targeting - High proficiency with audience-building platforms such as RedPoint Interaction or similar tools - Working knowledge of CRM channels, including email, mobile messaging, and direct mail - Proficiency in SQL for querying, filtering, joining datasets, and validating outputs - Strong analytical and problem-solving skills with keen attention to detail - Ability to manage multiple priorities and work independently in a fast-paced environment - Clear communication skills, with the ability to explain targeting logic and recommendations to partners - Adaptable, solutions-oriented mindset with a strong sense of ownership - Strong written, verbal, and interpersonal communication skills - Ability to collaborate effectively within a team environment Requirements - 4+ years of experience executing customer segmentation in a CRM, lifecycle, or direct marketing environment - Advanced proficiency with audience-building and/or customer data platforms - Regular, hands-on use of SQL to support segmentation, analysis, or troubleshooting Minimum Education - Bachelor’s degree in Marketing, Statistics, Psychology, another social science, or equivalent professional experience Preferred Qualifications - Experience in retail and/or ecommerce marketing - Background in loyalty programs or customer analytics - Experience using Braze or similar customer engagement platforms - Prior experience mentoring or supporting junior analysts in a non-managerial capacity Benefits - Your Sole Well-Being: Our benefits package is crafted with our associates in mind! We support you with benefits like free virtual health care, robust family/fertility benefits, 401(k) w/ match, and more. - Stride with Flexibility: We offer hybrid and remote work opportunities, giving you the freedom to stay connected, productive, and inspired—wherever you do your best work. - Stepping Up Your Career: Take advantage of training programs, professional development, and education assistance to advance your career with a company that celebrates bold ideas and fresh perspectives. - We are Shoe-Obsessed: Because we know a great pair of shoes can change your day, you’ll enjoy 30% off at DSW & com, plus discounts across our family of brands.

• Ensure Aurum's MRR (Monthly Recurring Revenue) health by meeting the financial targets set for your portfolio; • Preserve revenue by managing and reversing cancellation requests; • Map reasons for cancellations and delinquencies, proposing improvements to prevent recurrence; • Ensure Aurum's financial stability by handling customers with overdue or delinquent payments; • Advocate for the customer internally, outlining their needs and priorities regarding contracted plans; • Ensure high quality of customer experience across all touchpoints; • Assist customers via chat, WhatsApp, phone, and/or videoconference as needed; • Report potential bugs to the technology team; • Know our competitors and the arguments in our favor; • Act strategically and proactively, anticipating scenarios and developing action plans to achieve results; • Maintain effective information management so customer touchpoints are well documented in our tools; • Manage crisis cases, mitigating negative impacts for Aurum and its customers; • Master Aurum’s solutions and keep up to date with new releases; • Continuously acquire knowledge about the legal market, its trends, and Aurum's competitors; • Propose and contribute to improvements for the Revenue area as a whole;

• Manage the accurate representation of medical rules/edits from any source • Build and use all tables and work with clients regarding Technical Support Issues identified • Review and make recommendations regarding Level I and Senior coding, placement, and logic • Responsible for assisting with building tables associated with new products or technology • Responsible for the release and review of content into production for client use • Make recommendations and assist with data/tables for new products • Report to the Senior Director, Compliance Data • Identify necessary and potential changes to existing medical rules through review of current and historically available hardcopy medical policies, transmittals and bulletins • Complete Clinical Transaction Engine table builds (used by eCN Medical Necessity and ClaimSource) with completion of integrity checks • Review of edit modification for medical procedures for clear representation varying levels of ICD-10-CM diagnoses • Assign CPT/HCPS codes for PreCertification product table(s) • Participate in review of National NCD's for National policies, assigning appropriate diagnosis and procedural codes • Prepare reports and documents for Director review including coding trends, documentation requirements, related payer changes and concerns • Complete reviews of medical policies and publications and its integration into the required database • Identify patterns of improper coding or errors in policies and publications and can resolve and recommend alternate codes • Maintain all medical rules editorials in the appropriate database using programmatic tools • Analyze data and draw conclusions • Responsible for accurate research of resources that update critical information on a scheduled basis