• Ensure Aurum's MRR (Monthly Recurring Revenue) health by meeting the financial targets set for your portfolio; • Preserve revenue by managing and reversing cancellation requests; • Map reasons for cancellations and delinquencies, proposing improvements to prevent recurrence; • Ensure Aurum's financial stability by handling customers with overdue or delinquent payments; • Advocate for the customer internally, outlining their needs and priorities regarding contracted plans; • Ensure high quality of customer experience across all touchpoints; • Assist customers via chat, WhatsApp, phone, and/or videoconference as needed; • Report potential bugs to the technology team; • Know our competitors and the arguments in our favor; • Act strategically and proactively, anticipating scenarios and developing action plans to achieve results; • Maintain effective information management so customer touchpoints are well documented in our tools; • Manage crisis cases, mitigating negative impacts for Aurum and its customers; • Master Aurum’s solutions and keep up to date with new releases; • Continuously acquire knowledge about the legal market, its trends, and Aurum's competitors; • Propose and contribute to improvements for the Revenue area as a whole;

• Manage the accurate representation of medical rules/edits from any source • Build and use all tables and work with clients regarding Technical Support Issues identified • Review and make recommendations regarding Level I and Senior coding, placement, and logic • Responsible for assisting with building tables associated with new products or technology • Responsible for the release and review of content into production for client use • Make recommendations and assist with data/tables for new products • Report to the Senior Director, Compliance Data • Identify necessary and potential changes to existing medical rules through review of current and historically available hardcopy medical policies, transmittals and bulletins • Complete Clinical Transaction Engine table builds (used by eCN Medical Necessity and ClaimSource) with completion of integrity checks • Review of edit modification for medical procedures for clear representation varying levels of ICD-10-CM diagnoses • Assign CPT/HCPS codes for PreCertification product table(s) • Participate in review of National NCD's for National policies, assigning appropriate diagnosis and procedural codes • Prepare reports and documents for Director review including coding trends, documentation requirements, related payer changes and concerns • Complete reviews of medical policies and publications and its integration into the required database • Identify patterns of improper coding or errors in policies and publications and can resolve and recommend alternate codes • Maintain all medical rules editorials in the appropriate database using programmatic tools • Analyze data and draw conclusions • Responsible for accurate research of resources that update critical information on a scheduled basis

• Act as an incident commander during live fraud attacks, coordinating containment and response across teams. • Lead complex fraud investigations, identifying root causes and recommending permanent fixes to prevent recurrence. • Assess the severity of fraud cases and escalate high-risk cases to the Manager or Compliance in a timely manner. • Execute rapid containment actions (blocks, freezes, restrictions) to minimise fraud exposure during active incidents. • Review, build, implement, and tune fraud detection rules to optimise accuracy and minimise false declines. • Backtest rule logic against historical data to validate effectiveness before deployment. • Monitor rule performance in production and iterate based on real-time data and investigation outcomes. • Own the False Decline Rate for rules implemented by the Fraud Investigations team, keeping it within acceptable thresholds. • Conduct quality assurance reviews on BPO fraud analyst casework, assessing both process adherence and decision-making accuracy. • Provide structured feedback and coaching to BPO teams to drive continuous improvement in investigation quality. • Define and maintain QA scoring frameworks and calibration standards. • Build, deploy, and QA AI-powered agents and automation workflows that enhance fraud detection and investigation efficiency. • Identify opportunities to automate repetitive investigation tasks and scale the team’s operational capacity. • Partner with Engineering, Data, and ML teams to translate investigative insights into scalable tooling and controls. • Engage with Product, ML, Engineering, and Compliance teams to support investigations and contribute to fraud mitigation strategies. • Provide support to internal teams raising fraud queries, acting as a subject matter expert on fraud risk. • Ensure accurate and timely documentation of fraud cases, maintaining clear records for internal reporting and external audit requirements. • Identify gaps in tooling or processes and provide actionable feedback to improve detection accuracy and investigation efficiency.

Role Description We're looking for talented Senior Developer Analyst to work with a new Fintech client of ours. If you'd like the opportunity to join our exciting team and think you have the skills to match, then please get in touch! Your primary focus will be helping our client with “Business As Usual” development, support and maintenance of their platforms. You will also lead an elastic team of Developers and QAs that will work on discrete projects as and when needed. Alongside this, you will have the opportunity to work on our agentic AI platform as a Key Developer. The role involves close collaboration with the client around their requirements and development needs, as well as fellow engineers. You will be required to: - Analyse requirements - Design architecture and solutions - Deliver robust code - Lead a small team through projects - Work in a Developer capacity on our agentic AI platform, helping with bugs, integrations, and new features - Contribute to the roadmap The work is fully remote, with fixed working hours and regular participation in team events to keep collaboration strong. We are looking for someone to start as soon as possible. Qualifications - Skilled in Java 8 and Spring - Skilled in .NET - Experience designing and consuming RESTful APIs - Experience or knowledge of JavaScript/Typescript technologies - Skilled in developing both server-side and client-side web applications - Comfortable working with legacy monolithic codebases - Quick to learn new technologies and domains - Excellent analysis skills - Strong verbal and written communication skills, and a pragmatic, client-focussed approach - Proactive self-starter with the ability to work both independently and collaboratively within a team - Ability to lead a small team through projects - Advocates for clean code principles and consistently aims to improve the codebase while maintaining a focus on timely delivery - Takes ownership of the quality of their work, ensuring it meets high standards before it is released - Experience working with financial software products is a plus, as is experience or interest in AI, particularly LLMs and similar technologies - Must be able to work UK office hours - Excellent command of English reading, writing and speaking - Must be comfortable working as a contractor Benefits - Very competitive benefits package - Paid holiday - 2 hours per week 'personal development' time - Additional celebration leave days - Remote working - Union representation Company Description - Founded 12 years ago in the UK, our company has a worldwide team that offers technology services. - We help various clients, including those without their own developers. For them, we build entire teams to develop software from the ground up. - We also assist clients who already have platforms and development teams but need help speeding up their work or starting new projects. - Our skills include a broad range of technologies such as C#, Python, C++, Angular, React, Node.js, and both native and hybrid app development, as well as AI. - Since we started, we have always worked remotely, so we don’t have an office, and everyone works from home. - We are a certified B Corp and have proven we are a force for good for our Employees, our Customers, our suppliers, our Communities, and the Environment. - 10% of what we make goes to our VDP Trust, helping to support projects for Women and Girls around the world. - Through our work, our values, and our actions, we aim to be a force for good, not just for ourselves and our customers, but for our communities and the world at large.