Role Description The purpose of this position is to be the patient facing expert on the Rare Disease patient journey and the liaison for all Biogen team members involved in the process. The Family Access Manager (FAM) is responsible for engaging cross functional stakeholders on the next steps to support appropriate patients getting started and staying on rare disease therapies. The FAM will get to the root of any logistical and/or non-clinical issues impacting treatment initiation and ongoing therapy. - Identify the point person, tools, or resources to resolve issues (Account Executive, Market Access & Reimbursement, and/or Case Management). - Provide appropriate patient education and support site of care contacts as they navigate non-clinical barriers. - Educate on reimbursement, disease state, product education, advocacy, and support for individuals living with rare diseases and their loved ones/caregivers. - Interact with physicians, nurses, pharmacists, ancillary staff, patients/families/caregivers, and advocacy partners to prevent and address barriers to patient access. - Serve as the primary source for all local/regional patient advocacy activities. What You will Do - Support patients/families to work through the steps required to gain access to therapy (disease and product education, site of care coordination, understanding of payer policy and procedure, and other support services). - Play the role of patient advocate in cross functional meetings with internal partners (Case Manager, Account Executive, Market Access & Reimbursement) to build and maintain accurate case plans for patients. - Work cross functionally to identify and support the resolution of patient access barriers including insurance coverage, reimbursement, financial limitations, site of care, and procurement/distribution issues. - Collaborate with Market Access & Reimbursement team members to ensure appropriate reimbursement and engage with payers, specialty pharmacies, and specialty distributors to ensure access. - Provide strong emotional support for individuals living with rare diseases and their loved ones/caregivers. - Be knowledgeable of changes in the patient access environment to proactively identify issues that may impact access. - Complete a comprehensive assessment of the individual needs of the patient considering the patient’s family and team of healthcare providers. - Develop and offer solutions to the family, including communication of alternative insurance options. - Educate patients, families, and caregivers on product and all Biogen Patient services. - Develop activities with the goal of achieving greater openness and understanding of rare disease. - Build your own rare disease network/relationships through local advocacy groups, rare disease related events, and attending national conferences. - Become an expert on the Rare Disease portfolio and Biogen resources to provide the highest level of patient/caregiver support. Qualifications - 5+ years’ business experience in the healthcare or biotech industry with at least 3 years field-based experience in account management, sales, and/or field reimbursement. Rare disease experience is preferred. - A successful record in field reimbursement, clinical education or in pharmaceutical sales/management of products that required significant payer and reimbursement involvement. - Experience with physician-administered drugs (PADs)/biologics and various outpatient sites of service. - Seasoned, mature pharmaceutical professional with a comprehensive understanding of field/patient reimbursement, charitable funding, non-profit organizations. - Experience leading cross-functionally and influencing without authority. - Case management or experience supporting patients/caregivers directly is a plus. - Familiarity with the relevant legal and regulatory environment in the biotech industry. - Strong EQ, communication, listening skills, and empathy skills required - Bilingual is a plus. - Effective at managing complex individualized cases. - Must be comfortable spending 60% of their time traveling. - Driving is an essential duty of the job; candidates must have a valid driver’s license and an acceptable driving record according to Biogen policy. Education - BS Required; master’s degree a plus. Job Level - Management Additional Information - The base compensation range for this role is: $155,000.00-$208,000.00. - Base salary offered is determined through an analytical approach utilizing a combination of factors including relevant skills & experience, job location, and internal equity. - Regular employees are eligible to receive both short term and long-term incentives, including cash bonus and equity incentive opportunities. - In addition to compensation, Biogen offers a full and highly competitive range of benefits designed to support our employees’ and their families' physical, financial, emotional, and social well-being. - Benefits include Medical, Dental, Vision, & Life insurances, Fitness & Wellness programs, Short- and Long-Term Disability insurance, paid vacation, paid holidays, sick time, Paid Maternity and Parental Leave, 401(k) program participation, Employee stock purchase plan, and Tuition reimbursement.