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We provide virtual assistants from the top 1% global talent pool to help companies scale & streamline operations.
Bilingual Medical Virtual Assistant – Spanish, English
Location
Venezuela
Posted
35 days ago
Salary
$6 - $7 / hour
Seniority
Junior
Job Description
Bilingual Medical Virtual Assistant – Spanish, English
Winning Assistants LLC
• Handle a high volume of incoming patient calls, referrals, and general inquiries • Schedule, confirm, and follow up on patient appointments • Maintain accurate and organized records of patient calls, appointments, and communications • Track patient schedules, therapist availability, and service coordination • Communicate with insurance companies regarding coverage, claims, and authorization requirements • Process insurance claims and assist with prior authorizations • Apply medical coding (ICD-10, CPT, HCPCS) for accurate claim submission • Assist with credentialing-related documentation and insurance requirements • Track insurance approvals, authorizations, and limitations to support scheduling and billing • Convert therapy units (based on CPT codes) into billable hours for scheduling and billing purposes • Review therapist schedules to ensure required billable hours are met and identify gaps • Track and report billable hours accurately for insurance and internal records • Apply understanding of varying unit durations (e.g., 15-minute or 30-minute units) when scheduling services • Create and maintain spreadsheets for patient schedules, insurance authorizations, and billing hours • Use Excel formulas to calculate billable hours and convert units into hours • Organize and analyze data using sorting, filtering, and pivot tables • Maintain accurate, structured, and up-to-date records of appointments, authorizations, and patient communications • Maintain and update patient records in compliance with healthcare regulations and confidentiality standards • Provide general administrative support, including document processing and patient correspondence • Assist with remote patient monitoring coordination when needed • Schedule interviews for Indeed candidates and coordinate availability • Maintain supervision and tracking spreadsheets to ensure accurate records
Job Requirements
- At least 1 year of experience in a similar role (Medical Receptionist, Billing Specialist, Patient Coordinator, or Medical Administrative Assistant)
- Knowledge of medical billing, insurance verification, and claims processing
- Experience communicating with insurance providers regarding claims, coverage, or authorization requests
- Familiarity with credentialing processes and prior authorization procedures
- Familiarity with medical coding standards (ICD-10, CPT, HCPCS)
- Spanish-speaking preferred (team operates in a bilingual environment)
- Strong scheduling skills with the ability to manage a high volume of calls and referrals
- Experience with TheraBill or similar systems, or strong scheduling system proficiency
- Proficiency in Excel, including formulas, data organization, and reporting
- Ability to convert therapy units into billable hours and apply this in scheduling and billing
- Strong attention to detail with the ability to review and double-check work for accuracy
- Clear and direct communication skills, with the ability to provide complete and accurate responses
- Strong English communication and organizational skills
- Ability to handle patient-sensitive information with confidentiality and professionalism
- Experience with remote patient monitoring or healthcare coordination is an advantage
- Must be proficient in speaking and writing English very clearly
- Must have relevant work experience
- Be able to submit an NBI clearance and/or Local Police Clearance background check before onboarding [mandatory]
- Must be available for video meetings with your camera on (when needed)
Benefits
- Dedicated HR & Contractor Support Team: Access to world-class support for questions, guidance, contract matters, and client communication.
- Premium VPN Access (Optional): A secure VPN license can be provided upon request to enhance privacy and security for client-related tasks.
- HIPAA & Cybersecurity Training + Certification (Provided): Access to our internal HIPAA compliance training, cybersecurity modules, and certification to help you confidently handle PHI for U.S. healthcare clients.
- Top 1% VA Performance Training: Access to our proprietary training on communication, client management, productivity systems, and best practices to help you become a top-performing VA and increase long-term client retention.
- Client-Approved U.S. Holidays: Contractors may take U.S. holidays off according to the client’s needs and schedule.
- Client-Approved Paid or Unpaid Time Off: Time off may be granted by your client. Paid time off is optional and only if offered by the client.
- Access to Tools & Resources: Templates, workflow guides, productivity tools, and client-specific SOP support to help you perform at your best.
- Optional Performance-Based Incentives: Some clients may offer bonuses, incentives, or increased hours based on your performance.
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