• Responsible for reviewing leased and owned property documents and maintaining critical location data • Review, abstract and perform quality control data audits of documents • Ensure proper document management for all leased, owned and associated documents • Review client invoices and confirm all calculations are correct • Conduct desktop audits of Year-End Common Area Maintenance (CAM), Insurance, and Real Estate Tax reconciliations • Manage the subtenant process including recording and collecting monthly rent • Communicate frequently with internal and external partners • Provide guidance and direction to other Portfolio Administration Coordinators and train new associates

• Lead the technical administration and governance of ServiceNow ecosystem • Manage and maintain the health of a complex, domain-separated ServiceNow instance • Architect and audit ACL rules and configurations focused on data security • Partner with diverse departments to interpret business needs and build customized workflows • Oversee the onboarding and offboarding technical processes for companies and end users • Lead the customization and implementation of core ITIL modules • Support software engineering with design, development, and implementation of API and email integrations • Design and implement SLA workflows • Create and maintain UI Actions and Business Rules • Configure and manage the Now Assist Admin Console to oversee AI skill usage • Use the Now Assist Skill Kit to customize and refine AI prompts • Enhance self-service by configuring AI Search and Generative AI-powered Virtual Agents • Maintain and optimize machine learning models for automated ticket categorization • Collaborate with data owners to ensure high-quality data in the CMDB and Knowledge Base

• Install, configure, and maintain SolidWorks and supporting infrastructure across local Windows workstations, virtual desktop environments, and centralized server backends. • Stand up and administer PLM and PDM systems such as SolidWorks PDM Professional and SolidWorks Manage (or equivalent enterprise PLM tools), including workflows, permissions, item lifecycles, and change states. • Support designers and engineers through onboarding, troubleshooting, and day to day CAD and PLM issues. • Configure and maintain revision control, access control, and data integrity for CAD and engineering artifacts. • Support CAD data migration, system transitions, or coexistence with legacy tools where needed. • Develop lightweight automation, scripts, or utilities to improve reliability and reduce manual effort. • Monitor system health and performance across client machines, virtual desktop infrastructure, and backend services, diagnosing and resolving issues as they arise. • Document configurations, workflows, and best practices for both users and administrators. • Collaborate across engineering, IT, QA, and manufacturing teams, balancing competing priorities and driving projects forward independently in the face of ambiguity.

• Build and configure Engagement Studios to support marketing campaigns • Create and maintain email templates that align with brand standards • Develop and manage automation rules to improve lead nurturing workflows • Clean up and deprecate outdated lead and prospect records, lists, and unused assets • Organize and structure data to improve reporting capabilities and KPI tracking • Work directly with Operations and Marketing teams to implement their automation requirements • Provide occasional Service Cloud administration and troubleshooting support based on weekly bandwidth