• Act as the site adviser to guide and supervise customer personnel, freelancers and field service representatives in the installation, commissioning and maintenance of cryogenic expander - compressor. • Advise service representatives to take corrective action for equipment performance problems and troubleshooting activities. • Work in partnership with the customer and keep them thoroughly informed on the progress, performance, and any potential problems. • Work with Aftermarket and Service departments to meet customer demands for spares parts, retrofits, service contracts and new equipment. • Produce comprehensive service reports and present these back to Aftermarket and Service Managers in product company and the customer. • Contribute new ideas to enhance company service and overall customer experience. • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Perform work safely and efficiently at customer sites, adhering to all local and site requirements • Troubleshoot, repair and maintain automation equipment • Manage Work Orders, assets, and inventory at client sites • Evaluate automated systems performance and ensure adherence to maintenance schedules and best practices • Identify and engage with potential equipment and/or material suppliers • Utilize technical and reference manuals to support and ensure proper diagnostics and repairs • Develop and maintain knowledge base of issues and resolutions for timely reference and response to incidents • Utilize hand and power tools as required • Prepare field service reports, including work performed, parts usage, and recommendations • Travel as required to support customer to sites • Work with the client, suppliers, subcontractors, and project managers to resolve issues • Build and maintain professional internal and external relationships with coworkers, leadership, subcontractors, and clients across all levels • Perform additional duties in support of company goals and strategic initiatives • Support the development of training plans, materials and other documentation

Role Description Installs, debugs and provides technical maintenance for product and component hardware and software, mainly on customer premises. Provides scheduled inspection, cleaning and other services and performs minor product repairs within an assigned territory. Inspects products for correct operation and resolves noted issues and/or escalates according to established procedure. Schedules services, completes all required paperwork and works with customers to ensure satisfaction with service delivery and understanding of product functionality. Qualifications - Experience in technical maintenance and support - Strong problem-solving skills - Ability to work independently and with a team - Excellent communication skills Requirements - Technical knowledge of hardware and software components - Ability to perform inspections and minor repairs - Customer service orientation - Organizational skills for scheduling and paperwork Benefits - Opportunity to work with diverse talents and expertise - Access to future technologies - Personalized and secure consumer experiences - Collaborative and accountable work culture Company Description Diebold Nixdorf is a global company with over 23,000 teammates in more than 130 countries, focusing on business transformation and innovation. We value diversity and are an equal opportunity employer.

Role Description The Field Application Engineer (FAE) is a customer-facing technical expert who supports the full sales cycle—from early design discussions to post-implementation success. This role works closely with customers to understand their applications, recommend the right solutions, and ensure successful product integration. You will act as a trusted advisor to both customers and the sales team, helping drive design wins and long-term partnerships. - Provide pre-sales technical support by understanding customer requirements, recommending solutions, and supporting proposals, design reviews, and technical presentations. - Partner with sales to influence product selection and secure new business opportunities. - Deliver post-sales support by resolving technical issues, supporting integration, and assisting with testing, calibration, and validation. - Troubleshoot customer challenges both remotely and on-site as needed. - Share customer feedback with engineering and product teams to support product improvements and roadmap decisions. - Document applications, solutions, and lessons learned to build internal knowledge and support future opportunities. Qualifications - Bachelor’s degree in Engineering or a related technical field preferred. - Experience in a Field Application Engineer or similar customer-facing technical role within an electro-mechanical or component manufacturing environment. - Strong understanding of customer applications and product integration. - Experience with force sensing technologies is preferred. - Hands-on skills such as strain gage bonding or soldering are an advantage. - Strong communication skills with the ability to explain complex technical concepts clearly. - Organized, self-disciplined, and able to manage multiple priorities in a fast-paced environment. - Team-oriented with a proactive approach to problem-solving and customer support. - Fluent in written and spoken English. Requirements - Bachelor’s degree in Engineering or a related technical field preferred. - Experience in a Field Application Engineer or similar customer-facing technical role within an electro-mechanical or component manufacturing environment. - Strong understanding of customer applications and product integration. - Experience with force sensing technologies is preferred. - Hands-on skills such as strain gage bonding or soldering are an advantage. - Strong communication skills with the ability to explain complex technical concepts clearly. - Organized, self-disciplined, and able to manage multiple priorities in a fast-paced environment. - Team-oriented with a proactive approach to problem-solving and customer support. - Fluent in written and spoken English. Benefits - Base Salary: $105,000 - $130,000. - Company sponsored benefits that include medical, dental, vision, life, AD&D insurance, disability and flexible spending account (FSA). - Voluntary Critical Illness & Accidental Injury Insurance. - Company 401(k) Plan with 4% employer match (Employee/Employer Contributions 100% vested upon hire). - Paid vacation and holidays. - Bonus eligible position.