Nikkiso Clean Energy & Industrial Gases

• Act as the site adviser to guide and supervise customer personnel, freelancers and field service representatives in the installation, commissioning and maintenance of cryogenic expander - compressor. • Advise service representatives to take corrective action for equipment performance problems and troubleshooting activities. • Work in partnership with the customer and keep them thoroughly informed on the progress, performance, and any potential problems. • Work with Aftermarket and Service departments to meet customer demands for spares parts, retrofits, service contracts and new equipment. • Produce comprehensive service reports and present these back to Aftermarket and Service Managers in product company and the customer. • Contribute new ideas to enhance company service and overall customer experience. • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Lead the Applied Technologies business lines across North and South America • Achieve results as per Business Unit market objectives and financial targets • Embrace the Group's vision and develop a customer value and customer care-driven culture • Support and promote the Group’s core values • Develop the business within your region, in full cooperation with your partners • Promote and sell the full range of equipment within your Business Unit • Ensure the full and detailed utilization of Salesforce (CRM) • Nurture and strengthen customer relationship and loyalty • Report all market information related to technology, economy, regulations, competition, etc. • Ensure regular Business Review Meetings with valuable information to support profitable growth • Responsible for local training of staff • Manage distributors, partners, and agents in assigned territory • Manage specific market segments and customers via Key Account Specialists • Focus on price management to maximize profit levels • Equip the team with necessary tools to perform their job efficiently • Establish goals and KPI for sales per region/per product • Plan routine visits to major customers • Oversee daily operations of the team, providing leadership and support • Proactively identify and follow up on customer problems to ensure satisfaction

• Responsible for the development and performance of all sales activities in assigned market segment. • Supports and develops growth plans for the given market and customer base. • Establishes plans and strategies to expand the customer base in the marketing area. • Assists in the development and implementation of marketing plans as needed. • Develops relationships across a broad range of disciplines in target accounts.

• Responsible for the development and performance of all sales activities in assigned market segment. • Supports and develops growth plans for the given market and customer base. • Establishes plans and strategies to expand the customer base in the marketing area. • Contributes to the development of training and educational programs for client. • Responsible for year on year bookings growth for Prime equipment aligned with the overall company strategy. • Annually develops a business plan and sales strategy for key accounts that ensure attainment of company sales goals and profitability. • Initiates and coordinates development of action plans to penetrate new markets. • Assists in the development and implementation of marketing plans as needed. • Develops relationships across a broad range of disciplines in target accounts to support account development and growth. • Responsible for presenting new product developments and business strategies to customer base within assigned market. • Provides timely feedback to senior management regarding performance. • Provides timely, accurate, competitive pricing on all completed prospect applications submitted for pricing and approval, while striving to maintain maximum profit margin. • Creates and conducts proposal presentations and RFP responses. • Controls expenses to meet budget guidelines. • Adheres to all company policies, procedures and business ethics codes and ensures that they are communicated and implemented within the team. • Delegates authority and responsibility with accountability and follow-up. • Sets examples in areas of personal character, commitment, organizational and selling skills, and work habits. • Maintains contact with all clients in the market area to ensure high levels of client satisfaction. • Demonstrates ability to interact and cooperate with all company employees.

• Managing all sales activities within the assigned markets and territory. • Building and maintaining strong, long-lasting customer relationships. • Developing and implementing sales plans tailored to the regional market to drive sales growth. • Tracking, recording, and compiling reports, utilizing Salesforce CRM, on pipeline, funnel and bookings. • Collaborating with the Aftermarket sales team and other departments such as marketing and customer service to achieve sales objectives and enhance the client experience. • Ensuring the highest levels of service standards and maintaining customer satisfaction. • Making presentations to clients, service offerings and developing product solutions tailored to their business needs. • Leading negotiations with clients, including finalizing contracts and agreements. • Acting as a brand ambassador - representing and promoting the company's values and products at all times, including at industry events and trade shows. • Ability to travel 50-75% of time.

• Redesign and scale the North American aftermarket commercial engine to accelerate growth, margin expansion, and market share gains. • Establish a best-in-class aftermarket operating model centered on Long-Term Service Agreements (LTSAs), lifecycle services, and digital-enabled service offerings. • Position Nikkiso as a strategic lifecycle partner—not simply a service provider—across energy, industrial, LNG, hydrogen, and marine markets. • Drive cultural transformation toward accountability, performance excellence, and customer-centricity across the commercial organization.

• Technical Support is responsible for providing technical expertise for the NCS organization. • Responsibilities include the development of regional technical support roles, escalation support for the regional teams. • They will also assist with the development of tools, presentations, communication documents, and work instructions related to the products supported by the Nikkiso service group. • Technical Support will also be accountable for all technical service bulletins and providing feedback to product companies to improve product quality. • Provide high level support for the regions on more complex troubleshooting opportunities. • Lead root cause analysis investigations and implement corrective and preventive actions to address any product quality failures.

• Responsible for the development and performance of sales activities in assigned market (US) and specifically assigned customers • Works closely with Business Line Manager and Sales Segment Manager to exceed customer expectations • Establishes plans and strategies to expand the customer base • Develops relationships across a broad range of disciplines in target accounts • Ensures that all sales activity is accurately reflected in Salesforce CRM system

• Model in SolidWorks Pump components • Size and select system components • Design components and systems within the pump product line including support design and product development • Develop an understanding the customer needs and translating them into functional engineering solutions • Assist the efforts in creation of specifications, design, and test methods for the new products • Interface with manufacturing associates to provide technical guidance on DFMA and manufacturing capability • Facilitate studies and research to develop scope definition, design response correlations and design solutions • Act as a Subject Matter Expert • Resolve complex engineering problems in a timely manner • Ensure effective communication within the team and between the team and the organization • Actively manage the timeline along with project manager/project engineer and ensure clarity on critical path

• Manage all sales activities within the assigned territory. • Building and maintaining strong, long-lasting customer relationships. • Respond to customer enquiries and RFQs in a professional manner and on a timely basis. • Developing and implementing sales plans tailored to the regional market to drive sales growth. • Tracking, recording, and compiling reports, utilizing Salesforce CRM, on pipeline, funnel and bookings. • Collaborating with the Aftermarket sales team and other departments such as marketing and customer service to achieve sales objectives.