• Oversee complex SAP landscapes, lead technical projects, and ensure long‑term system stability through advanced monitoring and proactive maintenance. • Collaborate with cross‑functional teams, mentor junior colleagues, and shape best practices through clear documentation and high standards for performance and security. • Lead SAP BASIS initiatives—including installations, upgrades, and migrations—ensuring smooth transitions with minimal disruption. • Provide advanced operational support through monitoring, performance tuning, authorization management, and efficient incident resolution. • Support key SAP systems such as ECC, SHANA, BW on HANA, and APO while maintaining optimized HANA and DB2 databases. • Design and oversee SAP BASIS architecture for Azure migration, including High Availability (HA) and Disaster Recovery (DR) setup. • Manage system sizing and performance tuning, optimizing cloud resources for cost and efficiency. • Lead installation, upgrades, and configuration of SAP components on Azure infrastructure. • Implement transport management, patching, and kernel updates to maintain system integrity. • Ensure security hardening and encryption, meeting BFSI compliance and audit standards. • Coordinate with Azure teams for networking, storage, and backup strategies to support SAP workloads. • Troubleshoot system issues and perform root cause analysis during migration and stabilization phases. • Mentor junior administrators, coordinate project activities, and participate in on‑call rotations to uphold high system availability.

Role Description Are you a ServiceTitan expert who thrives in the fast-paced world of home services? We are seeking a Service Coordinator & CRM Administrator to support a leading U.S.-based HVAC and Plumbing firm. This is a high-impact role where you will manage the "heart" of the business—dispatching, customer communications, and operational workflows—all from your professional home office. - ServiceTitan Management: Act as the primary administrator for the ServiceTitan CRM, ensuring all customer data, job bookings, and technician schedules are 100% accurate. - Inbound/Outbound Coordination: Handle high-volume inquiries via phone, email, and chat. You are the professional voice of the company for HVAC and plumbing clients. - Strategic Dispatching: Coordinate with field technicians to ensure seamless service delivery and optimized routing for daily jobs. - Issue Resolution: Address customer concerns with a solution-oriented approach, maintaining high satisfaction ratings in a high-pressure environment. - Operational Reporting: Assist leadership with administrative tasks, tracking job completion, and ensuring all "top of funnel" inquiries are converted into scheduled services. Qualifications - Required Software: Proficiency in ServiceTitan is mandatory. - Industry Experience: Proven background in HVAC, Plumbing, or Home Services dispatching/administration is highly preferred. - Communication: Exceptional verbal and written English skills, with the ability to handle stressed customers with empathy and professionalism. - Technical Setup: Must have a dedicated, quiet home office with a high-speed, reliable internet connection. - Work Ethic: Proactive, self-motivated, and capable of managing multiple service tickets simultaneously.

Role Description Tria Federal is seeking a Mid-Level Salesforce Administrator with strong Release Management experience to support Salesforce platform operations. This role combines traditional admin responsibilities with Copado-based DevOps and release coordination. - Perform day-to-day Salesforce administration (users, roles, permissions, reports, dashboards) - Build and maintain Flows, approval processes, and automation - Support Copado pipelines including deployments, merges, and promotions - Troubleshoot deployment issues (merge conflicts, dependencies, failures) - Manage sandbox environments and data seeding activities - Support production issues using debug logs and system monitoring - Maintain data quality and perform data cleanup activities - Assist in release planning, coordination, and validation - Document processes and support user training Qualifications - 3–5 years of Salesforce Administration experience - Experience with Copado or similar release management tools - Strong understanding of Salesforce security model (profiles, roles, permission sets) - Experience with Flows and declarative automation - Experience with data migration tools Requirements - Salesforce Administrator Certification (preferred) - Copado Fundamentals certification (preferred) - Experience in Agile/Scrum environments (preferred) - Public Trust Clearance: This role will require the hired candidate to go through public trust clearance. A minimum of 3 years of stay in the U.S. within the last 5 years is required to be eligible to qualify for public trust clearance sponsorship. Benefits - Comprehensive compensation structure including competitive base salaries - Performance-based incentives - Spot bonuses - Referral bonuses - Top-tier benefits package to invest in physical, mental, and financial health and wellness

• Classify and triage escalated incidents, problems, and complex requests. • Troubleshoot and resolve escalated incidents to return service to clients as quickly as possible. • Troubleshoot and resolve problems reported by two or more users as quickly as possible. • Manage the impact, risk, and implementation of complex client change requests. • Follow standard operating procedures as documented in the Knowledge Management System. • Assist in creating and updating knowledge articles to be used by other service desk personnel. • Maintain and update system documentation and service ticket records. • Participate in an on-call rotation to act as an escalation point for Tier 1 resources outside of normal business hours.