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Corsica Technologies

Cybersecurity | IT Services | Data Integration (EDI) | Digital Transformation | Hardware Reseller | Cloud Migration

Service Desk Administrator

AdministrationAdministrationFull TimeRemoteSeniorTeam 51-200Since 2003H1B No SponsorCompany SiteLinkedIn

Location

Maryland

Posted

35 days ago

Salary

0

Seniority

Senior

High School6 yrs expEnglishAWSAzureCloudDNSFirewallsITSMSQLTCP/IP

Job Description

Service Desk Administrator

Corsica Technologies

• Classify and triage escalated incidents, problems, and complex requests. • Troubleshoot and resolve escalated incidents to return service to clients as quickly as possible. • Troubleshoot and resolve problems reported by two or more users as quickly as possible. • Manage the impact, risk, and implementation of complex client change requests. • Follow standard operating procedures as documented in the Knowledge Management System. • Assist in creating and updating knowledge articles to be used by other service desk personnel. • Maintain and update system documentation and service ticket records. • Participate in an on-call rotation to act as an escalation point for Tier 1 resources outside of normal business hours.

Job Requirements

  • Must have intermediate experience with each of the following:
  • System hardware, software, and operating systems
  • Cloud solutions such as Office 365 and Google Apps
  • Networking concepts such as TCP/IP, DNS, and DHCP
  • Active Directory and Group Policy administration
  • Switches, firewalls, and advanced infrastructure
  • Cloud-based data-centers such as Azure and AWS
  • Server applications such as SQL Server and RDS
  • Voice technologies and phone systems
  • Must have advanced experience in at least one or more technical specialties
  • Must have at least a high school diploma or GED.
  • Associate degree or better is preferred.
  • A minimum of 6 years of professional ITSM experience is required .
  • MSP experience is preferred.
  • At least 2 certifications from leading vendors such as Apple, CompTIA, or Microsoft are required .

Benefits

  • Work with a team and escalate as needed with the assistance of management
  • Stay up to date on the latest technologies through ongoing education.

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