Title: Senior Customer Success Associate Location: New York Department: Customer Success – Customer Success US Full-Time US / Remote Job Description: About Us rePurpose Global is a VC-backed tech startup dedicated to driving sustainable innovation in the packaging industry. Our new B2B software platform helps consumer brands navigate complex packaging regulations, make smarter packaging sustainability decisions, leverage packaging data for business growth, and ensure compliance with evolving global standards. We're building powerful new features to empower customers with actionable insights and streamlined processes. About the Role We are looking for a detail-oriented and proactive Senior Customer Success Associate to manage automated customer accounts, with a focus on ticket management, onboarding, and reporting. This is a hands-on, high-impact role in a fast-paced environment, centered on delivering a seamless customer experience through efficient processes, strong tooling, and clear communication. The role is execution-focused and spans customer lifecycle management at scale, owning automation workflows, playbooks, and structured engagement systems. You will own day-to-day operations across a large portfolio of accounts while working closely with your manager on process design, lifecycle improvements, and automation initiatives that reduce manual effort and improve customer outcomes. This position is remote, but we prefer candidates located in New York or on the East Coast. Key Responsibilities - Own and manage a high-volume portfolio of automated customer accounts - Deliver smooth onboarding experiences (webinars, account setup, communications enrollment) - Manage a ticketing system and ensure all customer queries are responded to within a 24-hour SLA - Provide clear, helpful, and proactive communication that minimizes customer effort - Maintain and optimize customer lifecycle touchpoints using structured playbooks and templates - Monitor customer health signals, usage trends, and engagement patterns to identify risk proactively - Take ownership of renewals, ensuring continuity and identifying churn risks early - Track and report on ticket volumes, response times, SLA adherence, and customer health - Identify recurring customer issues and translate them into scalable solutions (FAQs, playbooks, automation rules) - Design and improve customer-facing workflows, enablement materials, and lifecycle strategies, while identifying opportunities to automate and address trends across product, support, onboarding, and operations Requirements - 2+ years of experience in customer success, support, operations, or similar - Strong spoken and written communication skills — clear, concise, and empathetic - Highly organized with the ability to juggle multiple priorities - Strong attention to detail, with the ability to keep customer-facing interfaces, data, and content accurate, up to date, and clean - Comfortable working with data and identifying patterns - Strong problem-solving skills — able to identify and propose effective solutions - Proactive mindset — you don’t wait to be told what to do - Ability to work autonomously, setting your own tasks and priorities to achieve goals - Adaptable and comfortable working in a fast-paced, evolving environment — able to handle changing scopes, wear multiple hats, and keep up as the organization grows - Interest in sustainability, climate, or impact-driven businesses - Familiarity with ticketing systems or CRM tools (Zendesk, Hubspot, Salesforce) $70,000 - $90,000 a year Compensation and Benefits Competitive Compensation: Enjoy a highly competitive salary package based on your skills and experience. The compensation range for this role is $70,000 - $90,000. If this is out of your preferred range, we’d still encourage you to apply, as we value the right fit over anything else! Employee Benefits & Wellness Funds: Access medical coverage, a wellness fund, learning opportunities, and WeWork partnerships. We offer a flexible salary range for this job posting that will be customized based on the qualifications of the chosen candidate. Our compensation strategy takes into account various factors, including education, experience, knowledge, skills, abilities, internal equity, and market alignment. If this is out of your preferred range, we’d still encourage you to apply as we value the right fit over anything else! Location Preference: We are looking for team members to be based at our head office in New York City, with 3 days/week in the office at 1460 Broadway. We have a truly global team - with members across Miami, New York, Philadelphia, Los Angeles, London, Nairobi, Bangalore, Delhi, Mumbai, and Jakarta.

Role Description Legrand has an exciting opportunity for a Technical Customer Success Manager to join the Data Center Power and Control Division ZPE Systems Team. This is a remote position in the United States. ZPE Systems, part of Legrand’s Access & Control team and a leader in Out‑of‑Band (OOB) Network and Infrastructure Management, is seeking a Technical Customer Success Manager to support our global enterprise customers. As a Technical Customer Success Manager, you will own the technical success of enterprise customers across the full customer lifecycle. This role intentionally spans selective pre‑sales engagement and primary post‑sales ownership, ensuring what is sold can be delivered successfully and that customers achieve long‑term value after deployment. This is not a quota‑carrying or sales engineering role. What Makes This Opportunity Unique - A newly created role designed to elevate service quality for our most strategic customers. - Comprehensive product training — our teams are recognized throughout the industry as experts in OOB and network infrastructure management. - The chance to represent an industry‑leading platform known for reliability, innovation, and world‑class support. What Will You Do? - Before the Sale – Targeted Technical Partnership: - Partner with Sales on complex or strategic opportunities to validate technical requirements and architectures. - Support RFIs/RFPs and solution scoping to reduce delivery risk and align expectations. - Ensure proposed solutions are realistic, supportable, and scalable. - After the Sale – Primary Ownership: - Own post‑sale technical onboarding, deployment, and enablement. - Lead complex Out‑of‑Band infrastructure deployments end to end. - Act as the long‑term technical advisor driving adoption, reliability, and customer satisfaction. - Deliver training and professional services directly or via partners. Qualifications - Education: Bachelor’s degree in Computer Science, Engineering, or related field—or equivalent practical experience. We value non‑traditional backgrounds, including military service and vocational training. - Experience: Minimum 3+ years in solutions engineering, technical pre‑sales, customer success, or similar roles. - Travel: Travel up to ~50%, primarily planned and customer‑facing, with advance coordination and flexible scheduling. Domestic with potential for some international travel. Requirements - Core Requirements: - Strong foundation in networking concepts (TCP/IP, VLANs, routing, VPNs). - Experience leading customer‑facing technical conversations. - Ability to manage work across pre‑ and post‑sales phases. - Technical Experience (not required): - Experience with Out‑of‑Band infrastructure (console servers, KVM, IPMI). - Automation and scripting (Python, Bash). - NetOps tools and observability platforms. - Familiarity with RESTful APIs, CI/CD pipelines (Jenkins, GitLab CI), and NetOps principles. - Experience with automation/orchestration tools such as Ansible or Terraform. - Understanding of NetConf, RestConf, or gNMI. - Basic cloud networking concepts across AWS, Azure, and/or GCP. - Experience with monitoring and observability platforms: Nagios, Zabbix, Prometheus, Grafana. - Familiarity with ServiceNow or similar ticketing systems. - Familiarity with enterprise systems (Salesforce, Jira). Benefits - Salary: $150,000 - $170,000 OTE. - Comprehensive health benefits. - Industry-leading 401(k) match. - Paid maternity and parental leave. - PTO and holidays. - Disability coverage. - Bonus opportunities. - Paid volunteer time. - Access to active Employee Resource Groups that support women in engineering and underrepresented identities. - The culture emphasizes inclusion, flexibility, growth, and meaningful impact in a global organization.

• Building relationships with your users. You should know who the key people are at each company, and they should know you. • Owning their feedback and making sure it gets to the wider PostHog team. • Investigating technical issues. You're the first person to dig into customer issues, often solving them yourself rather than immediately passing to support. • Being super responsive to their Slack messages, support tickets, and emails. • Being their favorite ever Customer Success person to work with! • More broadly, you'll watch product usage and revenue data so customer health doesn't move into the red, and act early when it does. • Your aim is to never be surprised when a customer tells us they are leaving. If you want to build automations to help you do your job here, go for it!

Role Description As a Senior Customer Success Engineer at Nirmata, you will be building and maintaining technical trusted advisor relationships with Fortune 500 customers. You will ensure alignment of Nirmata’s solution to key customer pain points and requirements, successful adoption of Nirmata platform, and operationalizing containerized applications, delivering Nirmata value and ROI realization. Additionally, you will become the single point of contact for all things technical related to Nirmata. Your technical abilities are critical in identifying solutions that meet customers' operational, integration, and scaling requirements. You are responsible for providing technical leadership in the creation and delivery of technology solutions designed to meet customers’ business needs and understanding customer’s businesses. You will actively contribute to Nirmata’s solutions portfolio by providing information ranging from technical knowledge to methodologies based on experience gained from customer projects. You will be shaping technical direction and technical strategies within the organization and for external customers. Responsibilities - Verify and implement the detailed technical design solution to the problems identified by customers and/or Nirmata. - Provide design and operational solutions for enterprise adoption of containers. - Understand customer initiatives and align Nirmata’s technical delivery to customer’s internal operating model. - Build key trusted relationships with key stakeholders in customer’s organization up to Director level. - Provide leadership on key customer initiatives, understanding business implications and architecting solutions to meet requirements. - Manage customer escalations by working with customer and internal engineering teams to resolve critical issues. - Educate customers with the correct technical knowledge and create/update technical documentation as needed. - Build tools and automation for smooth deployment of technical processes in accordance with the company’s needs. - Assist the customer in defining, capturing, documenting, and sharing the actual financial value provided by Nirmata. - Scope efforts for deployments and new integrations, working directly or in conjunction with product management and engineering teams. - Maintain current functional and technical knowledge of Nirmata, Kubernetes, virtualization, converged infrastructure, and storage networks. - Gather and maintain current information on the customer’s current and future plans. - Provide clear and constructive product feedback to Nirmata Engineering teams based on customer requirements. - Help document best practices in developing and deploying Nirmata solutions. - Function as a front-line technical resource for best practice and informal customer questions, acting as a liaison between customers and both the Engineering and Product Management offices. Qualifications - 6+ years of professional experience and a Bachelor of Arts/Science or equivalent degree in computer science or a related area of study. - Hands-on experience with Kubernetes, containers, and container runtimes. - Experience in DevOps methodologies, tools, and automation. - Linux OS administration and management skills. - Experience in Kubernetes security and/or Policy-as-Code. - Automation skills with shell scripting and Python. - Experience with helping internal development platforms for organizations, including standardizing and securing those environments. - Ability to re-use existing experience to develop new solutions to take to market. - Possesses an understanding, at a detailed level, of architectural dependencies of technologies in use in the customer's IT environment. - Able to communicate with internal and external senior management confidently and demonstrate professionalism. - Customer relationship management and account planning skills are essential to ensuring alignment to customer priorities. - Ability to work in a multi-technology environment with the ability to diagnose complex technical problems to their root cause. - Demonstrates broad knowledge in other technical areas to manage complex integration efforts. Benefits - Comprehensive health coverage including medical, dental, and vision. - Equity awards. - Flexible time off.