rePurpose Global

• Serve as the primary administrator for HubSpot, managing the platform’s overall health, structure, and optimization. • Build, maintain, and improve HubSpot reports, dashboards, workflows, sequences, lists, views, and automation to support sales, marketing, customer success, and operational processes. • Manage user permissions, field/property configuration, data hygiene, lifecycle stages, pipeline setup, and process documentation within HubSpot. • Partner with internal stakeholders to identify opportunities to streamline workflows, improve system adoption, and enhance reporting capabilities. • Troubleshoot system issues and proactively identify improvements to data integrity, usability, and process efficiency. • Develop and maintain reporting and dashboards that provide clear visibility into performance across Revenue, Finance, and Operations. • Deliver regular and ad hoc analysis on pipeline performance, funnel conversion, forecasting inputs, revenue trends, and operational KPIs. • Translate business questions into scalable reporting frameworks and actionable insights for leadership teams. • Ensure consistency and accuracy in core reporting definitions, metrics, and dashboards across teams. • Support leadership with monthly, quarterly, and annual business reporting needs. • Partner with Revenue leadership to optimize lead flow, pipeline management, sales process adherence, and GTM performance tracking. • Collaborate with Finance and Operations leadership to align reporting, improve data visibility, and support planning and forecasting efforts. • Help design and refine business processes that improve operational rigor and create better alignment across departments. • Support strategic initiatives, including process automation, data cleanup, system enhancements, and operational reporting improvements.

• Own top-of-funnel pipeline generation by managing both inbound and outbound lead engagement through consistent, high-activity outreach in a fast-paced environment. • Manage inbound MQL follow-up, responding within defined SLAs, and prioritize leads based on engagement and intent. • Execute outbound prospecting to generate qualified pipeline through targeted research and proactive outreach. • Develop, test, and iterate messaging across multiple channels (phone, email, and LinkedIn, including cold calls) and to multiple industries and personas. • Maintain strong CRM hygiene (HubSpot) with accurate notes, data, activity tracking, and clear next steps. • Contribute learnings and best practices to the Outbound process and the rest of the team, to support the success of your peers. • Represent rePurpose Global at industry conferences and events, sourcing and qualifying new leads, and contributing directly to pipeline generation.

Title: Senior Customer Success Associate Location: New York Department: Customer Success – Customer Success US Full-Time US / Remote Job Description: About Us rePurpose Global is a VC-backed tech startup dedicated to driving sustainable innovation in the packaging industry. Our new B2B software platform helps consumer brands navigate complex packaging regulations, make smarter packaging sustainability decisions, leverage packaging data for business growth, and ensure compliance with evolving global standards. We're building powerful new features to empower customers with actionable insights and streamlined processes. About the Role We are looking for a detail-oriented and proactive Senior Customer Success Associate to manage automated customer accounts, with a focus on ticket management, onboarding, and reporting. This is a hands-on, high-impact role in a fast-paced environment, centered on delivering a seamless customer experience through efficient processes, strong tooling, and clear communication. The role is execution-focused and spans customer lifecycle management at scale, owning automation workflows, playbooks, and structured engagement systems. You will own day-to-day operations across a large portfolio of accounts while working closely with your manager on process design, lifecycle improvements, and automation initiatives that reduce manual effort and improve customer outcomes. This position is remote, but we prefer candidates located in New York or on the East Coast. Key Responsibilities - Own and manage a high-volume portfolio of automated customer accounts - Deliver smooth onboarding experiences (webinars, account setup, communications enrollment) - Manage a ticketing system and ensure all customer queries are responded to within a 24-hour SLA - Provide clear, helpful, and proactive communication that minimizes customer effort - Maintain and optimize customer lifecycle touchpoints using structured playbooks and templates - Monitor customer health signals, usage trends, and engagement patterns to identify risk proactively - Take ownership of renewals, ensuring continuity and identifying churn risks early - Track and report on ticket volumes, response times, SLA adherence, and customer health - Identify recurring customer issues and translate them into scalable solutions (FAQs, playbooks, automation rules) - Design and improve customer-facing workflows, enablement materials, and lifecycle strategies, while identifying opportunities to automate and address trends across product, support, onboarding, and operations Requirements - 2+ years of experience in customer success, support, operations, or similar - Strong spoken and written communication skills — clear, concise, and empathetic - Highly organized with the ability to juggle multiple priorities - Strong attention to detail, with the ability to keep customer-facing interfaces, data, and content accurate, up to date, and clean - Comfortable working with data and identifying patterns - Strong problem-solving skills — able to identify and propose effective solutions - Proactive mindset — you don’t wait to be told what to do - Ability to work autonomously, setting your own tasks and priorities to achieve goals - Adaptable and comfortable working in a fast-paced, evolving environment — able to handle changing scopes, wear multiple hats, and keep up as the organization grows - Interest in sustainability, climate, or impact-driven businesses - Familiarity with ticketing systems or CRM tools (Zendesk, Hubspot, Salesforce) $70,000 - $90,000 a year Compensation and Benefits Competitive Compensation: Enjoy a highly competitive salary package based on your skills and experience. The compensation range for this role is $70,000 - $90,000. If this is out of your preferred range, we’d still encourage you to apply, as we value the right fit over anything else! Employee Benefits & Wellness Funds: Access medical coverage, a wellness fund, learning opportunities, and WeWork partnerships. We offer a flexible salary range for this job posting that will be customized based on the qualifications of the chosen candidate. Our compensation strategy takes into account various factors, including education, experience, knowledge, skills, abilities, internal equity, and market alignment. If this is out of your preferred range, we’d still encourage you to apply as we value the right fit over anything else! Location Preference: We are looking for team members to be based at our head office in New York City, with 3 days/week in the office at 1460 Broadway. We have a truly global team - with members across Miami, New York, Philadelphia, Los Angeles, London, Nairobi, Bangalore, Delhi, Mumbai, and Jakarta.

• Own top-of-funnel pipeline generation by managing both inbound and outbound lead engagement through consistent, high-activity outreach in a fast-paced environment. • Manage inbound MQL follow-up, responding within defined SLAs and prioritizing leads based on engagement and intent. • Execute outbound prospecting to generate qualified pipeline through targeted research and proactive outreach. • Engage prospects across phone, email, and LinkedIn, including cold calls and follow-ups, to book qualified meetings. • Maintain strong CRM hygiene (HubSpot) with accurate notes, activity tracking, and clear next steps. • Represent rePurpose Global at industry conferences and events, sourcing and qualifying new leads, and contributing directly to pipeline generation.