Role Description We’re looking for people with great customer service and communication skills to join us as sales consultants at Co-op Legal Services. We offer accessible legal advice and support around later life issues – without the jargon. You’ll work in our estate planning team; helping our clients to plan for events that happen in life and looking after their loved ones when they need our support. In this role, you’ll discuss solutions with potential clients using a consultative approach. You don’t need a background in law to do this job, as we’ll provide full training and ongoing development. If you've got the client care skills and commercial awareness we're looking for, we can offer you the chance to build your career with a business that puts people at the heart of its strategy. - Attend video or phone-based appointments to discuss the benefits of later life legal services with clients - Work closely with clients to identify their different needs, providing information and solutions to best meet their requirements - Explain legal issues to clients in an understandable way, without legal jargon - Develop positive relationships with Co-op colleagues, working together to provide the best possible client journey - Perform to agreed targets to deliver outstanding client outcomes and commercial success - Occasionally travel for face-to-face client or company meetings Qualifications - Previous experience of B2B or B2C consultative sales and supporting customers to make decisions - A full UK driving licence and access to your own vehicle - Confidence, empathy and understanding when speaking with potential clients - Active listening skills with the ability to adapt your communication style and engage a diverse range of clients through telephone, video, and face to face discussions - The ability to consult and influence while showing enthusiasm for our products and services - Advanced level of literacy and numeracy - The ability to achieve key targets - Good general IT skills, with the ability to quickly learn and adapt to new systems Benefits - A pension with up to 10% employer contributions - Incentive scheme up to 10% after probation depending on performance - 28 days holiday plus bank holidays (rising to 32 in line with service) - 30% discount on Co-op products and 10% off other brands - Stream – early access to a percentage of your pay as you earn it - Virtual healthcare including GP appointments, mental health support, nutrition and fitness advice - 24/7 colleague support service - Coaching, training and support such as study leave, to help you develop your skills and progress your career - Cycle-to-work scheme

• Perform administration, operation, and maintenance of SAP HANA systems, associated SAP components, and integrated third‑party tools • Act as senior technical support for medium to complex system issues, including ownership of escalated incidents and participation in crisis or war‑room calls when required • Ensure adherence to regulatory, compliance, and security requirements within SAP system design, configuration, and implementation • Maintain deep technical knowledge of SAP system architecture, landscape design, and infrastructure components • Evaluate, install, configure, and deploy SAP applications, system software, patches, upgrades, and enhancements across enterprise environments • Support and lead S/4HANA, OS/DB, and HANA migration activities, including planning, execution, testing, and post‑migration stabilization • Collaborate with analysts, solution architects, and system owners during testing, validation, and rollout of SAP solutions • Perform performance tuning, job optimization, and troubleshooting for high‑volume and complex processing scenarios • Mentor, guide, and support junior BASIS consultants and represent the BASIS team in technical and project governance meetings

• Conduct in-depth policy research and analysis to inform client strategies. • Develop evidence-based policy research aligned with investment goals. • Engage with experts across sectors to gather insights and build consensus. • Prepare clear and compelling reports, briefs, and presentations. • Monitor policy developments and assess their potential impact on investment strategy. • Collaborate with internal teams to integrate policy insights into broader consulting projects.

• Gather and document business requirements across order lifecycle processes • Translate requirements into functional specifications and user stories specific to Infios OMS capabilities • Facilitate workshops with global stakeholders (onshore/offshore) • Act as a subject matter expert in Infios OMS best practices • Configure order orchestration, sourcing, and fulfillment logic within Infios OMS. • Define inventory visibility, allocation, and ATP/CTP strategies. • Collaborate with technical teams on integrations with eCommerce, ERP, WMS, and payment systems. • Define and execute UAT scenarios aligned to Infios OMS implementations