Nirmata

Role Description As a Forward Deployed Engineer (FDE) at Nirmata, you will act as a critical bridge between our product velocity and the complex, real-world environments of our Fortune 500 customers. Unlike traditional roles, an FDE is embedded within the customer's ecosystem to ensure alignment of Nirmata’s solution to key customer pain points, successful adoption of Nirmata’s solution, delivering value and ROI realization. You will be the single point of contact for all technical matters, providing leadership in architecting and operationalizing Nirmata’s solution. This role is a live R&D loop; you will actively discover hidden workflow gaps and feed field insights back to our Engineering and Product teams to shape the future of the Nirmata platform. Responsibilities - Custom Engineering & Proof of Value: Build working solutions against live production systems to demonstrate provable ROI and actual results tied to specific customer data and environments. - Cloud Native and AI Expert: With Kubernetes becoming the orchestrator of all software and AI, you will be an expert that goes deep in Kubernetes and Nirmata solutions to build and run AI as well as provide expertise to use Nirmata’s AI solutions to customer problems. - Enterprise Implementation: Verify and implement detailed technical design solutions to address complex problems identified by customers, ensuring successful platform adoption. - Technical Leadership: Lead key customer initiatives by understanding business implications and architecting solutions that meet operational, integration, and scaling requirements. - Operational Excellence: Provide design and operational solutions for enterprise adoption of containers, including building necessary tools and automation. - R&D Feedback Loop: Gather field insights and provide clear, constructive product feedback to Nirmata Engineering teams based on real-world customer requirements. - Customer Advocacy: Manage technical escalations and educate customers with deep technical knowledge while documenting best practices for developing and deploying Nirmata solutions. - Value Realization: Assist customers in defining, capturing, and documenting the actual financial value and ROI provided by Nirmata. Qualifications - Experience: 4+ years of professional experience in engineering or technical consulting. - Education: Bachelor of Arts/Science or equivalent degree in Computer Science or a related area of study. - Location: Remote - USA/Canada. Requirements - Kubernetes Internals: Deep, hands-on experience with Kubernetes, containers, and container runtimes is mandatory. We are looking for candidates whose resumes prominently feature expertise in building and managing clusters. - AI: Knowledge of leveraging LLMs, (LLM)-native metrics (e.g., tokens/sec, cost-per-request) and techniques securely and optimally using LLMs within an Enterprise. Ability to implement agentic workflows incorporating Model Context Protocol (MCP), tool-calling, and OAuth-based authentication. - Cloud technologies: Knowledge and expertise in cloud technologies like virtualization, public clouds like AWS, and experience with tools for provisioning cloud resources like Terraform. - Systems Administration: Proficiency in Linux OS administration and management. - Infrastructure: Experience with internal development platforms, including standardizing and securing multi-tenant environments. Knowledge and Skills - Communication: Strong communication skills are mandatory for presenting complex technical prognosis and impact to senior management. - Problem Solving: Ability to diagnose complex technical problems to their root cause in multi-technology environments. - Relationship Management: Essential customer relationship management and account planning skills to ensure alignment with customer priorities. - Consulting Mindset: Ability to adapt a consulting style appropriate to the situation and identify potential upsell opportunities during technical engagements. - Strategic Thinking: Ability to re-use existing experience to develop new solutions and shape technical strategies within the organization and for external customers. Company Description Nirmata empowers organizations to innovate rapidly without compromising security or compliance. With Gartner forecasting that 99% of cloud security failures will result from misconfigurations by 2027, Nirmata's policy-as-code platform offers a proactive solution. Nirmata's highly customizable policies seamlessly integrate with your cloud-native environments, ensuring robust governance and security at scale. Trusted by top financial institutions and global enterprises—and with over 3.2 billion downloads of Kyverno, Nirmata's open source policy engine —Kyverno simplifies compliance, mitigates risk, and accelerates the enterprise journey to secure innovation. Nirmata’s success is built on the diverse contributions of its employees. We're committed to an inclusive workplace where everyone's perspective is valued, and we do not discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, marital, veteran, or disability status. All application information will be kept confidential in accordance with EEO guidelines. Nirmata uses E-Verify for US-based roles, confirming work authorization after a job offer is accepted and the I-9 is completed. If E-Verify can't confirm authorization, we'll provide instructions on contacting DHS or SSA before any action is taken. See the Notice of Right to Work for details. By submitting your application, you acknowledge that Nirmata will process your personal data in accordance with our Privacy Policy.

Role Description As a Senior Customer Success Engineer at Nirmata, you will be building and maintaining technical trusted advisor relationships with Fortune 500 customers. You will ensure alignment of Nirmata’s solution to key customer pain points and requirements, successful adoption of Nirmata platform, and operationalizing containerized applications, delivering Nirmata value and ROI realization. Additionally, you will become the single point of contact for all things technical related to Nirmata. Your technical abilities are critical in identifying solutions that meet customers' operational, integration, and scaling requirements. You are responsible for providing technical leadership in the creation and delivery of technology solutions designed to meet customers’ business needs and understanding customer’s businesses. You will actively contribute to Nirmata’s solutions portfolio by providing information ranging from technical knowledge to methodologies based on experience gained from customer projects. You will be shaping technical direction and technical strategies within the organization and for external customers. Responsibilities - Verify and implement the detailed technical design solution to the problems identified by customers and/or Nirmata. - Provide design and operational solutions for enterprise adoption of containers. - Understand customer initiatives and align Nirmata’s technical delivery to customer’s internal operating model. - Build key trusted relationships with key stakeholders in customer’s organization up to Director level. - Provide leadership on key customer initiatives, understanding business implications and architecting solutions to meet requirements. - Manage customer escalations by working with customer and internal engineering teams to resolve critical issues. - Educate customers with the correct technical knowledge and create/update technical documentation as needed. - Build tools and automation for smooth deployment of technical processes in accordance with the company’s needs. - Assist the customer in defining, capturing, documenting, and sharing the actual financial value provided by Nirmata. - Scope efforts for deployments and new integrations, working directly or in conjunction with product management and engineering teams. - Maintain current functional and technical knowledge of Nirmata, Kubernetes, virtualization, converged infrastructure, and storage networks. - Gather and maintain current information on the customer’s current and future plans. - Provide clear and constructive product feedback to Nirmata Engineering teams based on customer requirements. - Help document best practices in developing and deploying Nirmata solutions. - Function as a front-line technical resource for best practice and informal customer questions, acting as a liaison between customers and both the Engineering and Product Management offices. Qualifications - 6+ years of professional experience and a Bachelor of Arts/Science or equivalent degree in computer science or a related area of study. - Hands-on experience with Kubernetes, containers, and container runtimes. - Experience in DevOps methodologies, tools, and automation. - Linux OS administration and management skills. - Experience in Kubernetes security and/or Policy-as-Code. - Automation skills with shell scripting and Python. - Experience with helping internal development platforms for organizations, including standardizing and securing those environments. - Ability to re-use existing experience to develop new solutions to take to market. - Possesses an understanding, at a detailed level, of architectural dependencies of technologies in use in the customer's IT environment. - Able to communicate with internal and external senior management confidently and demonstrate professionalism. - Customer relationship management and account planning skills are essential to ensuring alignment to customer priorities. - Ability to work in a multi-technology environment with the ability to diagnose complex technical problems to their root cause. - Demonstrates broad knowledge in other technical areas to manage complex integration efforts. Benefits - Comprehensive health coverage including medical, dental, and vision. - Equity awards. - Flexible time off.