• Serve as a primary rancher advocate and communications liaison, ensuring rancher needs, feedback, and success stories are represented across the organization. • Develop and maintain a “rancher communications cadence” (email/newsletter, program updates, seasonal reminders, event invitations, and educational resources). • Create trusted, rancher-first messaging that reduces friction in enrollment, sampling, verification, contracting, and ongoing participation. • Support rancher-facing communications during key moments (program updates, market dynamics, policy/news, weather/seasonal dynamics, events). • Produce high-quality content and collateral that accelerates understanding and adoption, including: one-pagers, FAQs, program explainers, pitch decks, case studies, onboarding guides, field-ready handouts and partner toolkits, website content, blog posts, email nurture sequences, “talk tracks” and scripts for sales, partners, and leadership. • Translate technical program details into clear value propositions—economic, operational, ecological—tailored to rancher segments and regions. • Own or co-own a content calendar for social channels focused on ranchers and land stewardship (e.g., LinkedIn, X, Facebook, Instagram, YouTube as applicable). • Create narrative-driven storytelling: rancher profiles, field days, before/after management stories, practice spotlights, Q&A videos, and myth-busting posts. • Partner with Marketing to build campaigns that support enrollment goals and seasonal themes (calving, drought, grazing rotations, soil sampling windows, etc.). • Operate as a “communications SME” bridging science and practice, ensuring accuracy and credibility by collaborating with internal soil/carbon/science experts; create plain-language explainers on soil carbon, sampling, verification, additionality, permanence, MRV, and outcomes; support webinars, podcasts, speaking engagements, and conference presentations. • Maintain a consistent brand voice that is rancher-respectful, practical, non-political, and evidence-based. • Assist in identifying and supporting grants and funding opportunities relevant to ranchers and regenerative transition; contribute to grant narrative development, rancher-facing program summaries, impact statements, and supporting materials. • Coordinate with partnerships/operations to help ranchers access resources (technical assistance, cost-share programs, education). • Attend select rancher events, producer meetings, conferences, and “field days” to capture stories, build trust, and strengthen community; support regional pods/Inside team with messaging, event materials, and partner enablement content; gather “voice of rancher” insights and deliver structured feedback to leadership for program improvements.

• Own the end-to-end email and SMS strategy to drive measurable business impact and improve how we communicate with our fans at scale • Serve as the subject matter expert for email and SMS best practices, deliverability, accessibility, and regulatory compliance • Oversee planning, creation, QA, and deployment of all email and SMS campaigns and automated journeys • Translate organizational priorities into a clear fan communication roadmap, balancing campaigns, automation, and testing • Partner with internal teams to ensure messaging and design is clear, compelling, and on-brand • Work cross functionally to drive segmentation, personalization, and content improvements, as well as deliver cohesive omnichannel experiences • Continuously test and optimize email content, timing, cadence, and templates to improve performance • Build and maintain clear reporting dashboards to communicate performance and impact to stakeholders • Use performance insights to inform strategy, experimentation, and cross-channel coordination

• Build and maintain comprehensive press lists in Salesforce. • Research and build blog lists of beat creator journalists (e.g. Substack). • Develop, write, and distribute press releases, advisories, and media kits. • Proactively pitch stories that demonstrate what works to reduce homelessness, featuring Built for Zero/Vanguard communities, credible messengers, and measurable outcomes. • Cultivate relationships with key reporters and editors. • Coordinate interviews and prepare spokespeople with campaign-aligned talking points and narrative guardrails to ensure consistency across national and local media. • Ensure message consistency across communications. • Monitor breaking news to identify rapid-response opportunities. • Draft statements and op-eds on tight timelines. • Guide organizational response during sensitive media moments. • Maintain crisis communication protocols. • Serve as the day-to-day owner of Meltwater media intelligence account managing searches, dashboards, alerts, reports. • Track coverage, identify trends, and produce insights to drive strategic pivots. • Evaluate sentiment and opportunities for narrative intervention. • Draft op-eds, quotes, and narrative assets. • Ensure alignment between PR and broader narrative strategies. • Collaborate cross-functionally on integrated storytelling. • Build and maintain a list of available spokespeople, with relevant geo and industry tags, in Salesforce. • Support cities as members of the Vanguard network or The Collaborative to learn the nuts and bolts of a press strategy and develop their own.

Homeward is rearchitecting the delivery of health and care in partnership with communities everywhere, starting in rural America. Today, 60 million Americans living in rural communities are facing a crisis of access to care. In the U.S. healthcare system, rural Americans experience significantly poorer clinical outcomes. This trend is rapidly accelerating as rural hospitals close and physician shortages increase, exacerbating health disparities. In fact, Americans living in rural communities suffer a mortality rate 23 percent higher than those in urban communities, in part because of the lack of access to quality care. Our vision is care that enables everyone to achieve their best health. So, we’re creating a new healthcare delivery model that is purpose-built for rural America and directly addresses the issues that have historically limited access and quality. Homeward supports Medicare-eligible beneficiaries by partnering with health plans, providers, and communities to align incentives – taking full financial accountability for clinical outcomes and the total cost of care across rural counties. As a public benefit corporation and Certified B Corp™, Homeward’s mission and business model are aligned to address the healthcare, economic, and demographic challenges that make it challenging for rural Americans to stay healthy. Our Homeward Navigation™ platform uses advanced analytics to connect members to the right care and local resources that address social determinants of health and improve holistic health outcomes. Since many rural communities lack adequate clinical capacity, Homeward also employs care teams that supplement local practices and reach people who cannot otherwise access care. Homeward is co-founded by a leadership team that defined and delivered Livongo’s products, and backed most recently by a $50 million series B co-led by Arch Ventures and Human Capital, with participation from General Catalyst for a total of $70 million in funding. With this leadership team and funding, Homeward is committed to bringing high-quality healthcare to rural communities in need. The Opportunity We are seeking a RCM Operations Specialist to join our growing team and support Homeward’s External Provider Transformation efforts. This individual will play a critical role in reviewing, auditing, and analyzing clinical documentation from external provider partners, ensuring accurate and complete coding of conditions. You will work alongside our manager to translate chart insights into feedback that improves documentation quality, supports proper reimbursement, and This is an ideal role for a proactive, detail-oriented coder with deep knowledge of multiple specialties, exceptional judgment, and experience supporting external practices or provider networks. What You'll Do Revenue Cycle Support Support the core functions of mid and end revenue cycle. Coding professional and facility charges. CMS-1500 and UB-04 claim generation and submission. A/R claim follow up investigations and denial management resolution for our rural hospital clients. The opportunity to work with the latest AI technologies to help you complete various RCM functions. Maintain quality and productivity standards for the core functions ensure optimal operation and A/R for client success. Ensure timely reimbursement to reduce days in A/R (Accounts Receivable). Denial Investigation & Resolution Analyze and resolve denied/rejected claims, including, but not limited to, referrals, authorizations, and medical necessity. Contact insurance representatives to determine denial reasons and follow up on claim status. Review denial patterns to identify root causes and implement prevention strategies. Draft and submit appeals to insurance companies (commercial/government) for denied services. Collaboration & Enablement Support Collaborates with management, clinic staff, and RCM teams to ensure proper billing and collection procedures. Help shape internal workflows and dashboards that scale denial management effectiveness across the Provider Transformation program. Special Projects Participate in and lead special projects related to coding, billing, and denial management such as new service line implementation. What You Bring What Shapes Our Company Deep commitment to one another, the people and communities we serve, and to care that enables everyone to achieve their best health Compassion and empathy Curiosity and an eagerness to listen Drive to deliver high-quality experiences, clinical care, and cost-effectiveness Strong focus on sustainability and scalability of our services Nurturing a diverse workforce with a wide range of backgrounds and points of view Taking our mission seriously - but not ourselves too seriously; we have fun as we build Benefits Competitive salary Paid Time Off 11 company paid holidays & 2 personal holidays 100% of employee premiums covered for medical, dental & vision insurance Company-sponsored 401k plan Ongoing professional development opportunities The base salary range for this position is $26 - $34 hourly. Compensation may vary outside of this range depending on a number of factors, including a candidate’s qualifications, skills, location, competencies and experience. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work at Homeward Health. This role is eligible for an annual bonus, stock options, as well as a comprehensive benefits package. At Homeward, a diverse set of backgrounds and experiences enrich our teams and allow us to achieve above and beyond our goals. If you have yet to gain experience in the areas detailed above, we hope you will share your unique background with us in your application and how it can be additive to our teams. Homeward is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. Homeward is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities.