Senior Analyst, Sales Operations Location: Portage, Michigan Full time hybrid job requisition id R563987 Job Description: Work Flexibility: Hybrid The Senior Analyst, Sales Operations, supports the sales management ENT team by helping keep day-to-day operations organized and running smoothly. In this role, you will also coordinate projects that improve the efficiency and effectiveness of the sales team, help build and refine processes that support the sales cycle, and contribute to the development of tools and systems that make sales support easier and more effective. You will also maintain sales activity information and use that data to help track performance metrics and identify opportunities for process improvement. Our ideal candidate is highly customer-focused and passionate about delivering a strong customer experience. This role is based in Kalamazoo, MI, and offers hybrid flexibility, with 2-3 days per week in the office and 2-3 days working from home. What you will do: - Report on key performance indicators and metrics to assess sales effectiveness and achievement of the function's goals and objectives - Generate insights through analytics and deliver actionable data to stakeholders using various applications (Power BI, PPT, XLS) - Support the periodic territory alignment process - Execute the sales quota setting process - Support sale teams on general order credit inquiries, investigations, and order credit adjustments - Key liaison between sales team, sales enablement, sales compensation and information systems function on sales and data management - Analyze external data sources to support sales strategies and programs - Provide cross-functional business support through ad hoc analysis and guidance, including third party information sources to sales reps, regional managers, and sales leadership - Enhance processes, metrics, and responsibilities to improve efficiency, accuracy, and sales growth through cross-functional partnerships. - Educate and train sales management/reps on systems and processes - Other duties as assigned. What you will need Required - Bachelor's degree - 2+ years of work experience - Demonstrated proficiency in Microsoft Office (Excel, Word & PowerPoint) - Excellent interpersonal communications skills Preferred - Experience using PowerBI - Strong analytical and problem-solving skills - Experience supporting sales organization - Good understanding of business financial strategy - Change management experience - Experience work with cross-functional organizations - Experience working in Varicent is a plus United States of America Pay Ranges: - USN: $69,500 - $110,900 USD Annual View the U.S. work location and transparency guide to find the pay range for your location. Travel Percentage: None Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker is an EO employer - M/F/Veteran/Disability. Stryker Corporation will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.

Role Description 负责中国区客户样品供应全流程管理，协同内外部团队优化样品分配效率，搭建标准化流程，处理各类样品相关异常，支撑客户设计落地及业务目标达成。 - 样品供应与分配管理 - 负责中国区本地客户（30+核心客户）的样品供应管理，重点保障供应受限情况下，客户设计需求的样品支持，助力客户设计落地。 - 担任样品分配专员，对接不同产品线的样品需求。 - 紧密协同BU、区域团队（Field teams）及客户，优化样品分配策略，确保样品资源合理调配，提升客户满意度。 - 收费样品流程搭建与落地 - 搭建并完善端到端订单到收款（O2C）流程，覆盖CMF设置、需求履约、物流发货、款项收取全环节，实现收费样品流程标准化。 - 协助客户完成付费样品申请，向客户传递相关立场与要求，协同客户优化双方流程，提升流程效率与合规性。 - 指导内部后台运营人员完成流程设置，确保流程落地执行到位，解决流程执行中的相关疑问。 - 长期增值税（VAT）节约推进 - 担任中国区所有客户的样品管理把关人，推动客户作为记录进口商的直接发货模式落地，实现长期增值税节约目标。 - 样品相关项目管理 - 主导所有样品相关项目，包括但不限于：降低样品定价以减轻关税对中国区客户的影响，确保客户成本可控。 - 定期向管理层汇报项目进展、执行状态及相关成果，确保项目目标达成。 - 异常与升级处理 - 担任客户样品相关升级事项的对接人（POC），专门处理相关客户的样品升级问题，快速响应并推动解决。 - 处理所有客户的各类样品相关异常与升级事项，包括发票问题、海关查验、定价问题、款项支付等，确保异常闭环，保障业务顺畅推进。 Qualifications - 具备客户对接及样品/供应链管理相关经验，熟悉外企业务流程者优先。 - 具备良好的跨部门协同能力，能高效对接BU、区域团队、内部后台及客户，推动事项落地。 - 具备问题解决能力，能快速响应并处理各类样品相关异常与升级，责任心强。 - 了解增值税（VAT）相关知识、进出口流程者优先，具备项目管理意识。 - 具备良好的沟通表达能力，能清晰传递企业立场，协同双方优化流程。 Requirements - 具备客户对接及样品/供应链管理相关经验，熟悉外企业务流程者优先。 - 具备良好的跨部门协同能力，能高效对接BU、区域团队、内部后台及客户，推动事项落地。 - 具备问题解决能力，能快速响应并处理各类样品相关异常与升级，责任心强。 - 了解增值税（VAT）相关知识、进出口流程者优先，具备项目管理意识。 - 具备良好的沟通表达能力，能清晰传递企业立场，协同双方优化流程。 Company Description Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale.

• Build and maintain the company’s core prospect and contact database, ensuring it supports scalable outbound and inbound sales efforts. • Identify and pull large-scale prospect lists based on Ideal Customer Profiles (ICPs) defined by Marketing and Sales leadership. • Utilize internal and external tools (ZoomInfo, LinkedIn Sales Navigator) to enrich thousands of records with firmographic, technographic, lead scoring, and contact data. • Cleanse large datasets to remove duplicates and inaccuracies, segmenting lists by industry, spend potential, and engagement levels. • Develop process to re-score, rest, and re-distribute prospects defining operational rules and workflows to ensure the best leads reach the correct sales teams. • Work closely with the Marketing team to ensure leads generated are properly routed and enriched for Sales. • Partner with Sales Leaders to "pre-load" territories with high-intent data, ensuring Account Executives spend 100% of their time selling rather than sourcing. • Partner with Product and Data teams to improve automation where relevant. • Monitor the "convertibility" of research lists and adjust sourcing parameters based on real-time feedback from the sales floor. • Serve as a power user of Salesforce (SFDC), maintaining the health of the lead and account objects. • Assist in building automated workflows that move data from research tools into the CRM seamlessly. • Track and report on list performance, penetration rates, and the overall health of the outbound database.

• Build and maintain the company’s core prospect and contact database, ensuring it supports scalable outbound and inbound sales efforts. • Identify and pull large-scale prospect lists based on Ideal Customer Profiles (ICPs) defined by Marketing and Sales leadership. • Utilize internal and external tools (ZoomInfo, LinkedIn Sales Navigator) to enrich thousands of records with firmographic, technographic, lead scoring, and contact data. • Cleanse large datasets to remove duplicates and inaccuracies, segmenting lists by industry, spend potential, and engagement levels. • Develop process to re-score, rest, and re-distribute prospects defining operational rules and workflows to ensure the best leads reach the correct sales teams.