Job Closed
This listing is no longer active.
SAP AMS Services Manager – Fluent English
Location
Brazil
Posted
59 days ago
Salary
0
Seniority
Senior
Job Description
SAP AMS Services Manager – Fluent English
SEIDOR
• Manage the ticket queue, ensuring SLA compliance and proper prioritization • Monitor and act on operational indicators (SLA, aging, backlog, productivity) • Ensure quality and standardization of service delivery • Monitor hours consumed per client, ensuring adherence to the contract • Support capacity planning for the team (squad) • Work to resolve impediments and provide support to the team • Lead operational status meetings with clients • Provide support in critical situations (SLA risk, escalations) • Perform basic financial tracking (hours consumed, variances vs. estimates) • Ensure information is up to date and organized in systems (e.g., ITSM / LiveOps) • Manage risks, changes and project deviations (timeline, cost and scope) • Maintain close relationships with the client and the team
Job Requirements
- Experience in service management, project management or team coordination
- Knowledge of the technology sector
- Strong organizational skills and ability to manage multiple demands
- Experience controlling activities, deadlines and performance indicators
- Knowledge of project management methodologies (e.g., SAP Activate, Agile/Scrum, Waterfall)
- Experience with management tools (advanced Excel, ITSM, project management tools)
- Excellent communication, negotiation and interpersonal skills
- Fluent English
- Spanish (desirable)
- Plus: Experience with AMS or SAP application support
- Certifications in ITIL, PMP, Scrum or similar
- Experience in contract management or financial control of services
- Experience working in multi-client environments
Benefits
- N/A
Related Guides
Related Categories
Related Job Pages
More SAP Jobs
• Atuar em projetos de implantação, suporte e melhorias no SAP Concur • Realizar integrações com SAP ECC e/ou S/4HANA • Configurar e otimizar processos de: Despesas corporativas, Viagens e Reembolsos • Desenvolver e ajustar workflows de aprovação • Atuar de forma consultiva junto às áreas de negócio • Garantir qualidade nas entregas e aderência às melhores práticas
SAP SD, SCM, AMS Specialist (Mid-level)
TOPMINDHá 21 anos no mercado, com atuação Latam e Estados Unidos, a TOPMIND é umas das principais empresas de TI.
• Provide AMS support for the SAP SD module • Troubleshoot incidents and perform root-cause analysis • Implement continuous improvements • Support users and analyze service tickets • Prepare technical and functional documentation • Perform fixes, adjustments, and configurations in SAP SD
Consultor/a SAP MM-SD
IRIUMLíderes en gestión de servicios integrados de infraestructuras y plataformas IT.
• Participarás en un proyecto de implantación internacional con sede en diferentes países. • Responsable de la definición end-to-end del proyecto en las áreas de conocimiento de MM y SD .
PostgreSQL + SAP Functional exp
ADV TECHMINDSIf you are a highly skilled SAP WM/EWM Consultant looking for a challenging and rewarding freelance opportunity, we would love to hear from you. Apply now and become a part of our team at ADV TECHMINDS.
Role Description We are looking for experienced professionals with strong expertise in PostgreSQL, Database Architecture, and SAP functional knowledge. The role involves working on database design, performance optimization, and supporting SAP-integrated systems. Qualifications - 7–10+ Years of experience - Strong PostgreSQL (SQL, DBA, Architecture) - Experience in SAP functional modules Requirements - Design, develop, and manage PostgreSQL databases and architecture - Optimize database performance, queries, and storage - Work closely with SAP functional teams to support business processes - Analyze data structures and ensure efficient data flow - Troubleshoot and resolve database-related issues - Collaborate with cross-functional teams for system integration - (For TL role) Lead team activities, provide technical guidance, and review deliverables Company Description
